My wife and I hired Mr Roof in Jan 2020 to install a new roof because there was interior leaking in a few areas. The sales representative told us not only did we need a new roof but all new decking as well. We opted to go with the top of the line roof offered in hope this would dissolve all issues moving forward. We didn't haggle on any of the options provided and truly wanted to do what was best for our new (to us) home. Mr Roof guaranteed 1 day installation which was one of the main reasons we chose to go with them as it was winter. This was not the case. The crew showed up at our house and asked us what they were supposed to be doing, and there was a frustratingly difficult ability to communicate with the head roofer due to language barrier. We had to get our sales rep on the phone to explain the job to the crew, their "ultra light weight trucks" (which was in actuality a huge dual rear wheel heavy duty semi-truck with a lift) tore up our yard when this was a selling point that they by no means would damage the yard, and to our surprise the installation was not completed in the one day as promised. We hadn't planned to take both days off of work so when we arrived back home after day 2 of Mr Roof being on our property we had noticed all of our gutters were gone. The crews had disposed of them while on site. Then around 6 months after installation in the spring of 2020 our roof started leaking again. Mr Roof sent an inspector (Leroy) out that was down right disrespectful and nit picked our home that we have worked so hard for and told me that it is a waste of his time to come out because clearly our siding and windows were the cause of the house leaking but took it upon himself to "fix it" with some caulk. Taking his feedback to heart we have now had all 30 windows replaced and our very large house resided. To our surprise yesterday morning my wife woke up to yet again our roof leaking in the same places that we had issues with prior to getting a new roof in the first place. My wife called Mr Roof 4 times before getting a response and someone coming out to my home, leaving a message to call her back directly (they called me at work instead.) The same roof inspector from the spring showed up and informed my wife and I that the leaking we were experiencing (next to electrical panel in my kitchen) was not a roof leak and in fact from ice buildup, "NOT MR ROOF'S PROBLEM AND NOT COVERED BY THEM". Shortly after he left my wife heard some dripping and walked up to our second story to find our ceiling caved in and water flowing all over the floors (around a 2ft by 3ft section). She called the inspector back and he again told us our roof was in perfect condition and this was not a roof leak but ice that was backing up under the shingles and coming in. He claims we need heat tape on the roof which we had prior to the roof replacement and Mr Roof told us at the time of contract signing we would NO LONGER require the heat tape because we would have proper ventilation and a "Leakproof membrane on the entire surface of the roof prior to shingles going down (ice guard)" Clearly this is not the case. This "Ice Guard" that was upsold us by our sales rep Craig was assured to create a waterproof layer that when combined with extra venting (again another upsell which we bought) would "eliminate the possibility of any water getting in" I've attached the description that Mr Roof uses on their website below. It looks like we aren't the only family to have this problem. Mr Roof - since you refuse to stand by your work and continually push off responsibility, your warranty is worthless to us. I would like a refund and an apology.

The day my wife and I called Mr. Roof led to one of the worst business experiences of my life as a homeowner. We initially called due to a leak in our flat part of the roof. The initial visit was fine. Our salesman Derrick seemed both knowledgeable and enthusiastic to perform the job. After physically going up top and inspecting the roof, he gave us a reasonable quote and told us we would receive a call to perform the job within the next 2-3 weeks, and contract was signed on September 9. Then the trouble began. First, I received a call from the scheduler saying the earliest I could be seen was Halloween (6 weeks from contract date, which exposed the first lie). Then, a week before the installation was to occur, I received a call from my salesman Derrick (yes, the same Derrick who said my roof would be no problem and gladly took my deposit), and he now told me he could no longer repair the roof leak. His reason? Because we have a chimney and railing on the roof. When I told him I could remove the railing, he said his project manager told him the chimney was the real issue, and that he couldn't install around one. Apparently, I am the first homeowner in the state of Michigan who has a chimney. Oh, and the kicker: Remember how I said the purpose of my call to Mr. Roof was to repair a leak on the flat surface of my roof? Well, Derrick said he couldn't fix flat surface leaks now, but that if I would like to fix a non-leaking part of my roof on the other side of my house, they could do the job. I don't know if they were trying to get out of a booking conflict or some other reason for such an absurd excuse, but needless to say, I declined. I look forward to the auto-reply from Mr. Roof I'm about to get for this post, saying "I'm sorry but that doesn't sound like us." Well, I'll be happy to provide you with evidence that this is EXACTLY who you are, a third-rate company that doesn't deserve the one-star Yelp forces as a minimum to review you. If anyone else reads this review and decided this couldn't happen to you, then that is on you.

I hired Mr. Roof to redo my 50 square roof based on the lowest total price. I was impressed by the speed at which they completed the job and how well they cleaned everything up. The crew was also very friendly and accommodating. A few weeks after the job was completed, we had a big rain storm. During the storm, we noticed our upstairs ceiling start to get wet and eventually start to drip. WE had never had a roof leak prior to having our roof replaced. The next day, Mr. Roof sent out a repair guy to check it out. He said it was the flashing around the chimney and redid it. After the next rain the problem was better but not fixed. They sent out the repair guy again. This time he said it was our chimney cap and charged us a lot of money for a custom stainless steel one. Next rain came, same problem. Repair guy came back a third time and said it was some bad bricks on the chimney. We hired a contractor to fix those and the issue seemed to go away for awhile. A different Mr. Roof repair guy came back last week who caulked the chimney and said it would stop the leaking until we had the entire thing replaced. They would also refer us to a contractor who could do the chimney overhaul. Well... It rained again yesterday and the leak is worse than ever. They also never referred us to a repair contractor like they promised they would. Remember, our chimney never had a leak until they replaced the roof. I don't think that's a coincidence. It clearly needs fixing now, but it was fine before. I'd say Mr. Roof is leaving us high and dry, but we are actually low and wet :( I don't mind paying to get the issue fixed at this point, but they won't even help us with that. I really wanted to recommend these guys based on the initial experience, but I now know that their service after the sale is abysmal. That expensive chimney cap they sold us was the icing on the cake. Don't be sucked in by their prices. You get what you pay for.

I would not recommend Mr. Roof to anyone! The warranty will NOT be honored. They put windows in for us in 2004 and what a disaster that was. Installers were unexperienced and broke windows while removing them, with glass flying everywhere (I had to clean it up because they don't do that). They started putting in the wrong windows because I ordered and paid for ones with slots but these did not have them in it. I had no choice to have them put some wrong windows in or I would have had no windows for 6 more weeks. Scott said he would give us a discount if we kept the wrong ones that were already in and we said yes. When the installers were finally finished I asked for some kind of paper work and he said Scott would send it along with the final billing because he was working on the discount. Nothing came except a notice from our Mortgage company that they put a lien on our house for non-payment just 4 weeks after finishing the job! I called and of course Scott avoided me, he likes to hide behind the receptionist who said they did send a bill (no they did not) and we didn't pay it and she would resend one. We got it and it had a slight discount, $500 off the several thousands we paid for fiberglass windows. We paid promptly. Now we are having issues with the windows as have been told by Scott that they will not honor their warranty because we did not paid all the money on the contract and that they "settled" with us! OMG this company is a scamming company for sure, especially Scott who likes to make up lies to make himself seem superior to others. He is arrogant and downright a liar who likes to falsify things. Do not go with this company as there are many honest ones out there.

This is the letter I sent back to Mr. Roof with my final payment to them. It says it all. " Mr. Roof, I have enclosed a check for the remaining balance plus $175 for wood boards that were used above and beyond what was allotted to me. I am paying this in full even though: I was never told extra boards were being used and have NO evidence boards needed to be replaced to this extent. I was never afforded a walk around with the foreman and could NOT communicate with ANY of the people here due to a language barrier. I was trapped in my house by plywood and tarps over my doors and windows so I could not even see if boards were removed and to what extent. The gutter people and repair crew showed up unexpectedly without a prior communication to me by Mr. Roof. I run a business from my house and my salesman knew this, so crews just showing up is a disruption of my business. Live trees and bushes as well as landscaping edging have been damaged and will need to be replaced because your crew was careless and did not tarp the landscaping as promised by my salesman. The magnet to pick up nails was done minimally. I have picked up at least 20 nails, screws and pieces of metal. I had to pay my own handyman to come and inspect the job done because I could not communicate with the foreman. So, that fact you have charged me more and have not offered any sort of real apology is disgusting and unprofessional. Needless to say I will NOT be recommending Mr. Roof to anyone, will be giving Mr. Roof unfavorable reviews on Yelp and all social media platforms".

Schedule: For installation schedule, they changed many times because of bad weather which is fine but they are not available when weather is good, ridiculous! Job: Customer, beware for Mr. Roof sales person. I choose their top of the line product offered to me for my entire roof with lifetime labor and parts guaranty, I specifically asked there are couple of bow/bend on my roof will that go away when I have new roof, Mr. sales guy says absolutely it will be fixed. I made a mistake by trusting sales guy. After installation, I contacted him who didn't response my email. Contacted office then he called back and used offensive words, swearing. Be professional Mr. Roof! He denied his promise. I still have bow in the front of the house. Looks very bad. Now he is saying it is structural problem. Why he didn't tell me before, so that I can fix the structure before installing the roof? Post installation: There were a leak. I contacted office and they send a person who pointed out Mr. roof is not responsible for this as leak is coming from facia/siding. Then I contacted again and they send the installer who installed the roof, who looked into this leak and found some of the spot was missing and he repaired it. No leak since then. Mr. Roof why you sent unskilled person to waste my time? There was yard sign, contract was for 90 days, it was on my yard more than 120 days and they didn't even come to pick up until I give them timeline. From beginning to end I had extremely bad experience with Mr. Roof and I am extremely unsatisfied with their service.

Signed contract for work in April. Crew assigned late May after I called to ask about delay where I was on their install job list. Crew called and said would be there in 2 days. Day 1 after 10am to say not coming due to rain. It wasn't raining, but cloudy. Day 2 called at noon to say would arrive 2pm. Arrived 4:45pm and left ladder. Day 3 called 10am to say not coming as a member had gone to ER the day before. Day 4 called at 10am to say 'on way'. When they still had not arrived by 12:30 I called Mr Roof to request a different crew. Mr Roof asked how far along the job was. I stated they hadn't started yet. Mr Roof said they would call and inform contractor he was removed from my job. Contractor arrived 20 mins after I hung up with Mr Roof. They dropped off building supplies despite knowing they were not going to do job. Then collected ladder and left to get lunch. No communication with Mr Roof for a month. I called Mr Roof end June to say materials were still here and being damaged by sun rain heat. I asked if there was any crew assigned to me. They said a crew was available to start the next day. Day 1. Crew never arrived. I called Mr Roof at noon and 4pm, left message asking for info but never heard back. Receptionist suggested someone would call me next day. I left message that no crew should come until I spoke directly with SE Michigan regional supervisor.

The first of all, I would never use or recommend this company to you. Due to the heavy wind damage to our roof shingle, our insurance company agrees to pay the work for replacing with new roof. When I first contacted the Mr. Roof's estimator/sales, Matt Phillips, this guy made a lot of verbal promise and brag the product he was trying to sell to me, including discount insurance deductible, the time commitment to the installation work, the pre-tarp of the weak spot before the work starts for free of charge, selling me so called "Rubber shingle' which had not been accepted by the roof industry as standard and a roof solar fan installation which he claim will have 5-8 degree temperature lower in the attic during the summer, but in reality it never function as what he claimed. Now they are fighting for the cost of pre-tarp work which they supposed to cover due to their delaying for the new roof installation and cost of solar fan installation which I have asked them to remove it and credit me back. A lot of hidden and vague wording buried in the contract and so called lifetime warranty will become legal issue in the future. Again please be very cautious if you really have to deal with this company which I strongly discourage you.

DO NOT, I repeat DO NOT order from this company unless you have all the time in the world (and then some) to wait for your installation. My roof was installed almost immediately and from what I can see, it was done correctly and is beautiful. THE CUSTOMER SERVICE STOPS THERE!! The person they call a "manager" at the Ann Arbor location is condescending, unprofessional, childish and the list goes on. When you don't fall for all the run around tactics he tries to stall you with, the infant manager starts to act as though he can not hear you, he can not understand you, he doesn't comprehend what you are asking. This company clearly does not care for the customer once you've signed the contract. Simply put, once they have your money, you can kick rocks. Please, please for your sanity and for the sake of having the work done in a timely manner, do not use this company. If nothing else, definitely avoid the man child who works at the Ann Arbor Michigan location. He will be very very upset if you interrupt his Lego playtime with your bothersome order issues. The reviews here are misleading. Unfortunately I learned this the hard way. Check out the reviews over on Yelp. The reviews on the Mr Roof website are complete b.s.

We had our roof replaced in 2012 and tried to follow all rule. we called for an inspection after 5 years and was told that we didn`t need the inspection till after 10 yrs. after 8 yrs we noticed a leak around our skylight, ( that Mr Roof had remove, damaged and reinstalled the same skylight, with the damage that they did) . We contacted Mr Roof and was told that because we had skylights ( that did not come from Mr Roof) the guarantee was void. We read the contract over and over and found nothing stating anything of the kind. The salesman that we had did not say anything to that respect. The woman we spoke to argued with us several times over the course of 4 years and our roof still leaks. the woman finally told us that they no longer service our area. This I am sure was their way of not honoring their guarantee. I have since contacted Mr Roof and talked to a manager who promised that he would take care of the problem and call me back after a meeting with the GM. After a week, ( the meeting was suppose to be 2 day after my talking to him),I still have not heard a word and I have called Twice since . After this experience I would not recommend Mr Roof for anything. their guarantee is worthless.

Mr. Roof came to my home in April of 2019.Two weeks ago we had a lot of rain and my ceiling became wet. I called Mr Roof because they said they would have someone out in 24 hours. Well, two days later they came to my home and stomped around on my roof and said it was my windows leaking. I pointed out the fact that the windows are three or four feet away from where we were seeing water come in and the water would have to go up the roof. I suggested to them i just wanted them to pull back the siding and look at flashing to see if it was okay.they said it was raining and he will come back. When i didn't hear from them I text my salesman and called their office the guy on the phone said no they wont look at the flashing under the siding it's my problem and yelled at me. He finally said he would send the guy back out. The worker called yesterday and said he will be out at 3pm.No call no show. I text him and he said he would call and come back out.guess what? No call no show. I attached the text exchange with the worker that was supposed to come out.still no call no show.Please DON'T USE THIS COMPANY.

Terrible customer service! The day of my install the crew showed up on time. They left less than an hour later without saying a word. I called the guy I had been working with, Derrick Yates, no answer, voice mailbox full. I text him asking what's going on. No response. After another hour I call the office, the "project manager" had stepped out. They promised a call back in 30 minutes. An hour later I call the office again. After being on hold I finally get Derrick. He states the project manager said it was a full re-deck job and they couldn't do it. I remind Derrick that I showed him the attic space and he told me it didn't need to be re-decked. He said he would talk to the project manager and get back to me. I ask him to call me back within the hour. That was at 10:50 AM, it's now 3:50 PM. No call back. Terrible. My wife reminded me that as she was leaving for work the crew that had shown up was giving each other piggyback rides while running up and down my lawn. Unprofessional. Buyer Beware.

I didn't purchase from them because they sent the biggest A hole of a salesman out. Couldn't even give end a written estimate. He dogged every company out there like Tittle brothers, kroll and a few others. He said I was dumb basically for wanting more than 1 quote. This company is a joke. They won't make it another 50 years in my book. They are liars as well. They still trying to charge the top inflated prices for materials even though they have been normalizing the last 2 months. Still elevated but not the 500% it was up that they are still trying to get. Don't bother with these dudes you just overpaying because they want to advertise too much. No thanks. Update: mr. Roof wanted $10k for a roof. Another company has me at $5500 for the same type of shingles and has a quote in writing unlike Mr Roof and they only show you on the iPad. I'd rather pay for a roof than all the advertising Mr. Roof wants you to pay for. Go with small companies for better value.

Representative from Mr. Roof failed to show up for roof inspection/estimate appointment despite a confirmation call and appointment reminder from Mr. Roof via text the day of the appointment. I left work early to meet with the rep, who didn't call to say he would not be there. Received a voice message the following day stating the rep was double-booked and couldn't visit my home the night before. Regional manager called 2 days later saying he could do an estimate via satellite and attic access wasn't necessary, even though I had been instructed to clear out the closet with attic access before the scheduled appointment. Contacting Mr. Roof for an estimate was a complete waste of time. Update 11/13: Kirk G's response to this review refers to me as a 'valuable opportunity'. I am not the opportunity Mr. Roof chose to disregard. The missed opportunity was in failure to build a working relationship that could lead to a sale.

Do not use this company. They selected the color of our chimney without asking, and after taking over a month to get us scheduled, they wanted the work crew to rush. They then put the wrong color shingles on the house, trashed the yard and even though they claim to pick up nails, we found more than 50 in/near our driveway. They broke the gutters and claimed they were bad, damaged our downspout and left it, claimed they didn't, dropped nails in my yard pond, and damaged a form-fitted pond liner that was being stored next to the outbuilding. They place blame on everyone. Even when I asked that a leaf blower not be used on nails because it was causing them to scatter, I was told that EVERY company does this. Just don't do it. My never leaked roof now leaks. I have pics if there is any doubt.

When I contacted Mr. Roof at first they told me they don't do 1.5 car garage probable because it's not worth there time for something that small. I called back to let them know I also needed gutters and the girl said she talked to her boss and will give me quote. But strange thing is she told me they will just google it to see pic and give me estimate from that. Sounded kinda strange but never the less I never heard from them which I thought was pretty unprofessional. I called Tittle roofing and they were out in couple days to actually look at it so I went with the more professional company. I would look else where besides Mr. Roof if they can't take the time to call customers and tell them the truth that they didn't want the job to begin with I can only imagine what kind of job they really do

Deplorable. Unethical. Zero integrity. Poor workmanship, with no accountability and zero effort to correct or admit to their mistakes. They put a roof on my mother's home that was poorly constructed and developed multiple leaks in the attic as well as a serious mold problem. They were called out twice to see and fix their mistakes, and instead denied there were any problems, denied that the leaks and mold (from their new roof) were a result of their bad roofing. Do I need to say more? My 80 year old mother had to buy another roof, and pay out of pocket for mold eradication, and seek legal counsel for recourse...only to be stonewalled and outwitted by a large corporation with a bigger pocketbook for buying a mediator than her social security benefits could afford to compete with.

This company called Mr.Roof did my roof sometimes ago and since that job was done, my house problems and issues began. If it is not gutter problem, it is down spouts problem. I have been trying to get them to come and take a look at the leak coming directly into my living room area. From their office they concluded it was Chimney issue. Since then efforts for them to come and evaluate the extent of damage to my house has been resisted. The arrogance and nonchalance with which they are responding to me is mind-blowing, despite the life-time warranty they sold to us. Someone doing business with this company is at his or her own risk. Will not recommend them even for free.

I had called Mr. Roof to have someone come out and give me an estimate and after a week no calls from anyone to schedule something. So I called them back. They gave me some nonsense excuse than because the property was a rental they usually waited until a salesman was going to be in the area anyways because landlords don't show up. I would think my second call would have been an indication I was serious and while I should have been immediately offended to suggest I was that unreliable I asked for them to have a salesman contact me but after another week still no one called to schedule anything. I guess they just really didn't want my business.

Absolutely horrible. They lie and talk about professional work done by their own crews but a family showed up to do the siding with ancient equipment. One was pregnant and 2 were under 18 years old. The crew did a terrible job, didn't finish, and didn't clean up. Had to wait months for this sorry crew to show up and another 2 for the crew that was supposed to fix it but instead of undoing the poor work and redoing it as the contract stated they just further polished the turd. My house looks like shit and they are threatening all kinds of fees and excess. This company is a SCAM. They sell you on professionalism until you sign a contract.

Roof and gutters installed 2009 . Had to have them return on several occasions for poor workmanship. Now 2019 I found they did not install gutter apron on just one side of home resulting in gutter failure and wood deteriation. They were also suppose to replace all bad wood on south west side of home. If you only want repairs that last 10 years these are you guys. Warning do not use them. I reached out several times also without a return phone call. Finally spoke with a so called manager and they disowned the whole situation. They wouldn't even send a guy out to look at the problems. DO NOT USE AND WILL NOT USE AGAIN.

I would NEVER recommend this company. I had a quote from someone that was more expensive and went with mr roof because it was cheaper and I deeply regret it. There are obvious issues with the work they did that are visible even to someone who doesn't know anything and roofs. They did a terrible job with cleanup leaving a TON of nails and wood behind. They also damaged the inside of my home and will not take responsibility. Read the contract you sign before you sign it! It says they are not liable for almost anything! Definitely do your research and go with someone that won't rip you off, even if it's more money.

Do not ever do business with this location, went to have a small leak fixed. It took multiple times of the guy coming out to "repair" it and still never finished the job. The man quit answering his phone and the managers never got back in touch with me. My husband had to repair it himself, and found all the guy did was put three inches of caulk in our siding. Now they are fighting for us to pay for a job they never did. I will never contact these people again and urge anyone else needing roofing work done to do the same and steer clear of this place. Awful awful. If I could give no stars I would.

After several calls to Mr. Roof and not being called back, and when I say several calls I mean 5 or 6 at least, I finally did get in touch with someone. We finally set up an appointment only to be stood up. No one showed up, no calls, nothing. The next day I get a voicemail from Mr. Roof asking how our appointment/estimate went. I called them back and the lady that answered the phone seem surprised no one showed up and asked me to hold. Several minutes on hold I hung up. At this point no one has ever followed up. I wouldn't recommend this garbage company to clean up my dog crap.

I paid Mr Roof more than $30K for a new roof and the very first winter I had a leak, a big leak, gallons of water. I called them, they said too bad because our warranty doesn't cover ice dams. The second winter it leaked again, same place, called them to get a quote for fixing the bad area. They said send pictures, so I sent pictures. Never heard back from them. The prior roof was there for more than 25 years and never leaked once where it is leaking now. If you want a company that stands behind their work, Mr Roof is not what your looking for!

I am very dissatisfied with the new roof installed by Mr Roof in July. Very careless work that damaged wood siding. They work very fast and do a sloppy job. Plastic roof trim was left without removing thin hanging shaves that they say will be removed with time by wind. Their response to wood siding damage was that wood was rotten but it was not, as confirmed by painting company that i hired to repair damages done by Mr Roof. After spending $20K on the new roof such poor installation is unacceptable!

nfortunately this company can be a ripe off. I got a quote on a roof & separate quote on facial & gutters on rental properties in Dearborn & in Detroit. The quote for Dearborn was reasonable but Detroit quote made me wonder how truthful this company was. I believe they give highest quote then talk price down if you decide not to go with them. The sales rep likely keep the difference as his commission. I dont recommend Mr. Roof. I went with a different company for better rate and they did an awesome job.

I had my roof installed in 2003. The company told me that shingles they used had a 30 year warranty. Well, shingles started to deteriorate badly. When I contacted the company, they offered to replace them but I had to pay for labor. The guy who they employ me gave me an estimate after looking up my house on Google Earth?! And it was extremely high. So, why is the company using bad quality materials and then trying to make me pay for their poor choice of poorly made materials?! Unacceptable!

If using MR Roof be very careful of how much plywood they use. Count the sheets as soon as they get there. And count them when they get thru roofing the house. Because after they finish with the roof you have no way to prove how many they used. They charged me for 13 sheets @$ 65 dollars a sheet. There's no way they used that many sheets. But you can't prove any different after the roof is on. So please count the sheets when they arrive on the job. I'm very unhappy with that company

Replaced roof in 2015. We went with top tier warranty. In August I had a window replaced & contractors discovered a leak that was dumping water behind the siding. Contacted Mr Roof. They set an appt to check out situation. They cancelled & asked for pictures. No repair or follow up. I have reached out 3 times - no response. This company should be investigated for warranty fraud. They are quick to take your money & non existent if a problem developes