I appreciate their honest feedback of my unit.  One supplier wanted to replace parts This company advises against it as it would not impact the performance of my unit. Update: Despite them advising me to not make any changes to my AC unit and me agreeing they took it upon themselves make repairs later that week while I was at work.  Based on this I have to take my 5 star down to the lowest rating. We reached an agreement on how much I would pay them for the unwanted work. I will work with another contractor to figure out why my AC is no longer working and to replace it later this year.  My apologies for the delayed update. Been a long 2 months. Follow-up: My apologies for the “surprise”, I know how horrible they can be, first hand! A colleague wanted to know if I would recommend you all as we are both dealing with HVAC issues over the past week. I briefed them on the experience which consists of me being “surprised” with repairs and a bill 2 days after a mutual agreement between your company(your tech and the person they called in your office) and myself to not make any repairs outlined in the written agreement from the week prior. This discussion reminded me that I never updated my review. Was the “surprise” resolved? Yes. After a few discussions about what happened I paid over half of the bill for my “surprise” repairs. I figured I have new hoses I will need the hoses when I get my new unit later this spring. I didn’t want you all calling me about the bill any longer so I put it to bed on the last call from you all. Despite the fact that I shouldn’t have to go through this as you all touched my belongings without consistent. However, it was put in writing, no more surprises! Was it a pleasant overall experience, from my perspective? No Would I recommend your company based on my experience? No Once again, my apologies for the “surprise” of me updating this review based on my expertise with your company. However, the initial feedback from your company was refreshing positive experience and I wanted to spread the word as soon as your tech left. It was not an accurate reflection of the experience as it unfolded over the next month, as my “surprise” repair and bill came after what I thought was the completion of a pleasant interaction with your company. I do a lot of business based on recommendations and reviews. Therefore, I wanted to be as transparent as I could be from my perspective for others like me. As I told you earlier over the phone I don’t want anything just catching up on my todo list. Best wishes. Final update: I hired another company to revisit the repairs completed by this company. The had to redo one repair and complete the other repare. I had to pay twice over for the repairs, however, the other company has my unit up and running!

I’ve used quality AC for several years with no issue. And then this week happened. We own a Daikin unit at our house, and somehow one of the fan blades cracked off in our condenser. We called quality AC to come and do the repair, which they quoted as $695. The repair required unscrewing the current fan blade, and reattaching the new fan blade using the same screw-all could be completed in about five minutes. I asked the technician why this was so high, especially under warranty (the part was free) and he didn’t give me any details but he let me know the office would be calling me. I later spoke to a manager at Quality who apologized for the pricing and then said the new price was $595. By this time I had Google searched the part which I saw on many wensites between $100 and $140 . When I asked the manager why the price was so high for a warranty repair, he replied that it costs them a lot of money for someone to source the part, go get the part, bring it up to my house so the technician could Install it. I told him it was ridiculous, he asked me how much I thought it should be. I said “around $200” and he said no way. I hung up the phone, called a competitor and got a quote to reinstall the fan blade under warranty and recharge my system for a little over $200. That repair just happened today, 24 hours from first call. I’ve had a history of excellent service with this Quality AC, and this last experience left me mad, and feeling like someone was trying to take advantage of me. I would consider other options before choosing QUAC for your next AC repair to avoid any type of uncomfortable bait-and- switch or shenanigans for even the simplest repair.

In March a new Bosch compressor was installed in my unit. I have been without AC for weeks and its 82 degrees in my unit.. Techs have been out numerous times always saying it something different. The original diagnosis was the freeze sensor that toggles the ac off so it doesn't freeze up. I could flick the breaker to get it running for another 12-24 hours. But at least I had AC. The tech messed with it on Friday and now it wont switch on and they wont put it back so I can bypass the sensor. I was told in early May that they were going to the office to get a new sensor and they would install the next day. Then for some reason the decision was made not to install the sensor, but instead diagnose a multitude of causes all that don't work, wiring from the thermostat, wiring from the building, sensor, panel. They keep pouring freon in to it daily. In June the tech arrived again and worked on it almost daily for a week. They arrive Friday evening and left again with no ac and no way to bypass the sensor. The tech said the office should call in a few minutes. No call all weekend and no one answers back from the on call requests. Got a call Monday morning they would be out between 12 -3pm to fix the problem finally. At 3:10 PM. The technician arrived and said it is not the problem. They were thinking after all this has been misdiagnosed about eight times so another night without AC. Tuesday tech showed up not in the morning as promised but in the afternoon. Guess what I still have no AC and its a new issue, water pressure to my unit and there is nothing they can do even though no one in my building is having any issues with water pressure.

BUYER BEWARE! This company has a $99.50 charge to come out that they will wave if you have them repair the system. When asked if you are unable to fix the problem will I still have to pay the $99.50 the Customer Service Representative repeated the script. When pressed she said that they couldn't guarantee a solution but they would want their $99.50 anyways and require your credit card before sending someone out. I asked again and then she got off the script and said she would ask her manager and be back to me in 30 mins. Still waiting on that return call. Seems they don't really want to solve problems but they do want their $99.50. Just sayin. Bet this doesn't get on their review list. Let me know if you see it. UPDATE: After posting this review I recieved a call form the company. The discussion focused largely on changing my review rather than addressing my concern about the diagnostic fee. I was also surprised to learn that my 95 year old mother had been contacted in order to obtain my number. Most concerning, I later recieved a voicemail from the same number in response to my review. The voicemail contained hostile language and a statement about wanting to come over and punch me in the face. My origimal concern was simplywhether a diagnostic fee should be charged when a company cannot solve a problem. After this experience, my concern is for my safety, and how criticism and customer complaints are handled. Readers can draw their own conclusions.

Tried to take advantage of . Said mold in the unit,duct work, scary??over 2500 to clean. Could not believe it. After he left I had to look for myself. Open the unit looked at the coiles, return in line coul ,motor, wiring,supply coils CC would not see ANY Mold. Lied, would not trust them. 👎👎👎👎👎👎

The worst company I have ever dealt with - period. No communication, incompetent staff, disinterested supervisors. Called on Saturday because I was in need of a company with 4.9 stars I thought they would be good. They were the opposite. Beware! I Pretty sure the reviews are self generated.

The service provided by Quality Air did not ID that the unit has no refrigerant. Within 3 days the unit failed. We have no working AC. They sold us a defective Bosch AC - it’s broken down 6 times in the first 10 months. Stay Away!

Do not buy “new” units from them- they are refurbished. Just bought one manufactured Feb 2026 and already broke down. They finally fixed the part. For what they charge- they should not be giving you headaches

Avoid this company at all cost. Read the 9/11/2015 review. Similar happened to me this week. I contacted Paul at Quality Air Conditioning to replace my old working coil, that was dirty due to construction, with a new coil from the ac units manufacturer (First co). Paul told me on the phone that construction debris is so bad that cleaning my old coil wouldn't get all the debris out and possible fin damage would occur if aggressive cleaning methods were employed so replacing the coil would be a better option however getting a replacement coil would also not carry a manufacturers warranty except for Quality's Air Conditioning 30day service warranty (when trying to convince me in purchasing a new ac instead of replacing the coil, new ac = $3,500. new coil replacement = $1,080. My AC unit is 5 years old) Quality Air Conditioning tech came, removed/disassembled my old coil and was about to install a visually damaged new coil (bent fins) when I stopped them to get a second opinion if the coil should be installed in that condition (all along Quality Air Conditioning saying that the coil was fine to install). I made the decision in not having Quality Air Conditioning install the damaged coil due primarily to the information Paul had originally told me (no warranty and damaged fins is not good for the coil).... (I later I found out directly from the manufacturer that a new coil part indeed does carry a 1 year manufacturer warranty). The tech spent from 2:15pm - 3:30pm removing my old dirty coil and preparing for the new coil installation (never fully installing the new damaged coil). Tech left by 3:35pm. Quality Air Conditioning was not happy with my decision in not having the coil installed and took the new damaged coil as well as my old dirty coil with them when they left (leaving me with a dissembled non working ac) and said they would get back to me with estimated time for getting new parts and install. Next morning Paul called, telling me, a new coil would be received by the supplier next afternoon. In the interim I called the manufacturer to find out about bent fins on a coil and how it impacts the integrity of the product/unit. They confirmed that a small amount of fin damaged was acceptable. Learning this information first hand from the manufacturer I then felt relieved that worst case scenario they would be able to install either the coil that I had rejected or even clean my original dirty coil to reinstall if the new coil that was anticipated to arrive at the supplier didn't arrive or came in worst condition than the first coil. Upon calling Quality Air Conditioning today Paul said the new coil arrived and it was damaged and they could not guarantee it wouldn't leak nor would it have any warranty. Paul said the install could happen today however it would have to be after hours and was now going to cost me $1,400 rather than $1,080. When I asked him what happened to the coil that they had brought originally they said they took it back to the supplier and left it there and the supplier did not give them their money back. Odd because why would they leave a coil at the supplier when the supplier did not give them back the money? That's the same coil they tried to convince me to install on Wednesday. Why leave a perfectly fine coil at the supplier when the supplier did not give them back the money/credit? While I'm thinking all this; All at once someone comes on the line (Jim the general manager), and asks my name (aggressively). I introduced myself and he begins to yell, rant and rage. I tried to talk to him calmly and asked him for two minutes of his time to hear my side and that I thought we could come up with a viable solution. Tim said he didn't have to hear me out and became increasingly belligerent and said he "didn't have two minutes to give me" and "you brought it on yourself" and yelling something to the effect "we're through with this job". Upon hearing his irrational behaviour I hung up the phone. About an hour later someone by the name of Victor called and said they had my original coil in their van and wanted to drop it off. Victor dropped off the coil and said "it's pretty beat up" and I looked and saw that the backside of the coil the fins were all beat up and dented which it wasn't when they left with it two days ago. Summary: Finding out that the manufacturers coil part did indeed carry a 1year warranty raises the question why would Quality Air Conditioning tell me it didn't when trying to convince me to purchase an entirely new system rather than installing a "new non warranty manufactures coil". I don't believe they would leave at the distributor a coil that they believe was in good working condition and not receive a refund/credit. Something's not right with that story. And the new coil they received today also "didn't come with a warranty and no guarantee it wouldn't leak"...that was the only option they gave me. And that the cost now was $1,400. really?

They installed a new A/C unit in the apartment next door. So, why would that mean I should write a review? Because: read on. I received a phone call from my tenant. Tenant said: "There are guys up working on the roof. They have been there a few hours. And our A/C just stopped !! I think it has something to do with the men up there!" I called my A/C repair person to drive out and find out why the A/C stopped working. He showed up about three or four hours later and called me. He said: "I am really glad you cautioned me about other people on the roof. Someone just installed a brand new condensing unit for the apartment next door to your rental unit. The pieces of material and fresh solder on the roof were a give-away." He continued; " you won't believe the problem with our A/C!. Someone swapped out one of our new blue fuses in the disconnect box for a used blown fuse. We have one new one and one dirty brown bad fuse in our box. And because you mentioned the people on the roof, I went to look in the other disconnect box. Inside that box is one dirty old working brown fuse and one brand new blue fuse. It turns out that my A/C man had been called out about 8 months ago to check out the A/C on my unit. He changed out the contacts, the capacitor and, as a cautionary measure, installed new fuses just so we wouldn't be called out for a bad fuse. So the question that is begging here; how did the new fuse from my disconnect box end up in my neighbors disconnect box? My A/C man supplied the answer. He surmised that the installer arrived on site with a new A/C but did not bring along fuses. So when he fired up the new installation, nothing happened. He checked the fuses and one was burned out. So what would he do? He took one from Your A/C!!" I am writing this review because taking a fuse is stealing. There is much evidence that this is the issue. But, it gets deeper. My A/C guy climbed down to get a new fuse to install. The owner of the apartment that ordered and paid for (in advance) the new A/C asked him if he could fix her A/C. Water was leaking all over the floor. My guy said he couldn't help her. She had to call the installer back to fix the problem. (Later discussion with the owner indicated that the "pot" which is a special roof penetration for the A/C lines which enter the apartment was not properly filled with water resistant roofing compound. The leak was condensation on the pipes running into the apartment. Water condensation was dripping into the pot and then into the apartment. Please note: this last bit is conjecture based on the owner's description. This has not been verified. The owner has made several calls to the installation company but they have yet to send a repair person over to view or fix the leak problem. Moreover, the owner paid extra money for an extended warranty and maintenance contract. Part II. I, the author of this review, received the name of the installation company second hand from my A/C guy who got it from the owner of the apartment who ordered and paid for the new A/C. I called the company and asked to speak to the owner. I received a call back the next morning from 'Dean'. (see previous reviews, please to learn more about Dean). Dean got my story and said he would call right back, which he did. He said: "Those were not my men; we did not do that installation!". This is a flat denial of everything and contradicted by the owner. The owner of the unit said she received a written quote from Shawn (Sean?) at Quality A/C who quoted her $5,400. She said that her coworkers told her that was a lot, so she got two other quotes; one for $4,500 and one for $3,500 cash. She called Shawn at Quality A/C and he lowered his price to $4,500. The owner balked at that so he lowered his price to $4,000 and promised to include a five year maintenance program with the job. THe owner bought the deal. (Too bad) So, to wrap this up. We have a shady A/C company with a sliding price scale that lures clients in with fast talk. The installers use the neighboring equipment as a source for free supplies. The general manager is willing to deny facts that are verifiable. The Killer to this story is that the salesman made the diagnosis of a failed A/C unit without ever going up on the roof. Please remember, it was the roof where the BAD FUSE was located. It would seem to me quite likely that the entire problem with the old A/C was a bad $4 fuse. And he owner spent $4,000 and cannot get service the day of the installation or three days later to resolve the water leaking into her apartment. So now i ask: who is going to want them to work for you? Please save yourselves. I recommend you stay away from Quality A/C. Is there such a thing as a negative rating. We need one here. minus 5 stars.

This company is the most incompetent, unprofessional, non-responsive, dispassionate, UNETHICAL, bottom-line WORST service company we have ever encountered over our family's many decades of "true quality" by professional, competent, honest service providers establishments. It's too upsetting to write about the 5 year nightmare starting with Quality Air Conditioning (QA) installing a new???? unit for us. So I will make this brief. After reading another review, it makes all the sense. This company lied in our Contract and their execution. They must have installed a used, faulty unit after one. Our new company thought it was strange that the year of the supposed the QA new unit was dated two years before the installation date. My daughter was terrified by the last person they sent out who told her we needed a completely new unit-bottom-line-for the "alleged", just 4 year old unit they installed. He was so threatening, she called me, terrified. Obviously, we told her to have him leave. He did not show up the day before as scheduled. We never would have had our daughter alone be responsible for this visit. During this 5 years of the so-called new QA installed AC unit, QA charged us just around 3 thousand dollars in additional repair and services?!? Just recently, we found out at a church activity, that another member in our church were RIPPED OFF by QA too.

I have been strung on for over two years now by this company. I purchased a brand new split unit air conditioning system that has been nothing but pure head ache. I'm living a nightmare. The unit makes a loud noise when it starts, so loud that it wakes me up at night and just pisses me off at this point during the day when I hear it. I constantly keep some kind of noise louder than the AC noise going in my place so that I do not hear the loud bang. I can not sleep at night with out something making background noise. This company just keeps me strung along that they will fix it. Months go by that I do not hear from them, I call and leave message..... they came and shot gunned it and replaced the compressor. And now I'm strung along once more. They don't have to live in my home with the noise. I'm stuck with it. Nightmare in my own home.

I have used Quality Air for 8 1/2 years, and been very happy with the service. I had them out today, and will never use again! I also discourage others from ever using this company! I have always been charged $99.50 for a routine service call to clear the line in my unit when it gets clogged. I have multiple receipts showing this. But today I was told it would be $278.50!!!!!!!!! That was after they were already at my house, so I already owed $99.50. If they had told me on the phone when I scheduled the appointment that they had a new pricing structure, I would have told them never to show up! Talk about Bait and Switch!!! There is a new manager, Dean, who has changed the pricing structure and was unwilling to waiver (they even installed my unit 10 years ago!). I am following up with the BBB with regards to these deceptive practices.

I'm disappointed that we've been the last customer on their list for the past week. We haven't had A/C for 3 days now. Geno told Frank 6/13 at 7pm that they'll have the on the call guy come Saturday morning, today the 14th to install a new mother board. NO COMMUNICATION WHAT SO EVER. Just communicate with your loyal customers. We've spent a lot of money already and we still doesn't have running A/C awful, awful. I don't recommend this company. Frank is great though! He needs a raise!

They forgot the "poor" in "Quality air". Overpriced, do the minimum, nickel and dime you, then act like you're a peon when you complain about being charged for waiting on nothing because it turned out they made a mistake, and waiting on three separate techs was unnecessary. The last straw was wanting something for less than nothing, with a supercilious attitude to boot - unsupported by any actual quality of course. Pathetic. Will not use again.

Two years ago we had our AC replaced with a new one from this company. We have had nothing but problems since. They don't have a problem coming out to look at it, but it has never been repaired and costs a ton of money for each service call. We have moved on to another company.

I've received a few prices quotes along with quality AC and I must say that this company charges premium prices. Furthermore, I sent an email a few times regarding questions about their quote in Jun '22 and I still have not received a follow up email. I decided to go elsewhere for more affordable prices and faster response/service.

I had a service agreement that I inherited when I purchased a condo. I discontinued it as the service technicians I had the last 2 times were not great and complained about having to access the unit via a panel. I would not use them again.

They come to you quickly but very over priced. The company installed my AC unit and all was well. Repairs are very expensive through this company. I use someone different now after two very expensive repairs for small repairs.

A lot of it depends on the tech you get. It took a third visit for them to figure out and fix our air handler problem, the same handler they had put in only 2 years prior.