I cannot, in good conscience continue to work with this company. Having been a customer since 2016 (with two installations of units with them), I will be trying a different company in the future. Why? 1. During a regular maintenance, I was told that my capacitor was going bad. The story I heard was that it was still within factory ranges but it will go bad soon. I held off on maintenance, at the time of the visit. 2. Approximately 1 year later, my blower motor failed in my unit. Having to get that serviced, I said to go ahead and change the capacitor. I was then told by the technician, "sir, I dont want to take your money for something you dont need." What!? I was super grateful at the technicians honesty but this was my first red flag. 3. My elderly parent, who used Comfort Authority based on my previously positive referral had a routine maintenance. Wouldnt you know that they too needed a capacitor. Learning from my experience, I reviewed the images of the maintenance and the capacitor was still within operational ranges. This cost my parent $500 for the replacement. So, if you use this company you really need to ask questions and scrutinize the images you are shown. 4. I then expressed concern for #3 on the surveys they send out to customers after work is done. I shared my concern and was promptly contacted by someone in their customer service department. I was impressed that they cared and shared my concerns, specifically that I think they try and sell/charge for capacitors when they are not needed. That said, I am not an HVAC technician and said that if someone could provide a technical explanation for why they made a recommendation for a new capacitor...I would listen and appreciate the explanation. I was told that I would receive a call back. That call back never happened. Red flag #2. 5. Despite my experience thusfar, I continued to use them for service. Having my system checked, now four years after the initial capacitor recommendation for my system, I explicitly asked about the health status of that module. This time, I received feedback that it is still within operational range but on the low end...that it would be fine for now. Thank you, I appreciate honesty. Maybe I just had one bad experience. 6. My last straw was when my elderly parent then had a major system failure. The diagnostic technician (same one that visited and sold the capacitor), stated that it was a compressor failure and it would be a $3000 repair (for a small townhome). My part was under warranty but apparently was not registered; citing that if they installed it, they would have done that. This attempt to deflect responsibility was my third red flag, as the Comfort Authority installed the system. I can tolerate mistakes and things happen in life. I do not have tolerance for dishonesty and deflection. 7. For that high price, how much for a new system? The initial quote was for approximately $9500. Speaking with our neighbors, we received a referral for a different company that installed a system for almost half that cost. It is sad to lose a customer for life and I feel bad about writing this. They have some good people that work for them but I cant take the risk of getting one of their bad people. I do not want Glenn Betancourt in my home or working on any system that I own.

Not sure about the legitimately of some of these reviews but mine is real and accurate. I called The Comfort Authority on Sunday and the lady on the phone said they can come out on Monday. I said fine is there any charge. She said not unless you don't get the repair. A man named Chase came out and said it's a $159.00 fee . I agreed because I had no air. He started diagnosing why the AC is not coming on. He said he thinks it's the thermostat although that was only 1 yr old. After further looking into it I asked him again and he said it's not the thermostat ; he had a wire disconnect. He said it was the blower motor and board. I said it's only 3.5 yrs old so he looked into it and said he can get the parts at warranty but I need to pay for the labor. I asked him how much would the labor be so he showed me something that said $400.00 but he can't get the parts until the following day. I said fine do it. He called me in the morning and gave me a much higher price to replace the blower motor and board. I said it's not what you said so cancel it. I called a place called Cornerstone Pros which I should of called 1st. They had a diagnostic/ house fee of $69.00 compared to $159.00 The technician said it only needs the board the blower motor is fine. He jumped it to show me it worked. He got the board under warranty and put it in. Everything is back to normal. I am disappointed on the misdiagnosed or trying to scam me by Chase. I will see my recourse on the $159.00 I paid. I'm glad I went with my gut to get another opinion. Albert, R

I had used this company previously for AC repair and it went well However recently last 6 months this company has literally told me that they do not have enough workers to provide adequate service for their customers. I was told that the employees of this co are coming out of the Orlando office and they could not provide Saturday services at that time . I just called 7/23 or 24 /25 and made an appt for 7/25 AM I received text message from confirming this appt and at 735 am this morning to inform me that they could not fulfill this appt as they had had " a lot of emergencies overnight from people who do not have AC. My appt was for service - I awoke at 530 am without AC today. I called this Company to inform them of this issue and was immediately offered an appt time way outside of the original appt provided. This again is something I exp with this company during my previous exp. I have received several calls from this co this am ONLY after informing that they I will be contacting the BB and filing a complaint what is what I have just completed. Oh and yes they offered a whopping $25 "credit" on the services call. Shy away from this company as they obviously do not have the appropriate employees to handle the service they are so " highly" praised about.I most assuredly will not be recommending this company for AC nor Plumbing although I would suspect they offer the same shoddy experience in that area as well.

We had CA install our AC a few years ago, and before installation of course they were all attentive, nice, on time with everything. Fast forward to us paying for installation and not even before they finish installing the problems start. We kept giving them chance after chance and they've continuously proven to us we should have looked elsewhere for AC services. We even recently signed up for their "Premium Plan" because we have a baby, only for our AC to stop working on Saturday and them calling us Sunday to say "it wasn't worth it for us to send techs on Sundays so it's just Saturdays now, you'll have to wait." What the hell! So it's not "weekend servicing" anymore, what am I paying for? Nothing but a scam. The tech on the phone said "we sent out letters," they knew what they were doing, with such a drastic update, why would you not call or email??? We never got a letter! Such BS. They knew people would cancel their little plan left and right, which of course we did. Absolutely sick of this company and one issue after another. If you know how to fix your own unit and have the time to do so constantly, then Comfort Authority might be worth it for you.

I cannot recommend this company. We used them for both of our AC installations. We were dissatisfied with some aspects of how things went after the first installation, but we gave them another chance. Shame on me I guess. Water came through the ceiling during the second installation. They refused to admit fault, but agreed to “fix” the damage. After I had to follow up with them to remind them of that, they sent out a person who put a primer coat on the ceiling and said he’d come back. He still hasn’t. During the post installation inspection, I learned that a permit still remained open from the prior installation. I alerted them and have received no follow up. Now, three weeks after installation, the brand new AC is blowing only hot air, but the company doesn’t have “emergency service.” So, now my family is just baking in this heat. They may have the best prices, but their complete lack of professionalism or even basic competence is not worth that price. I will never do business with them again. I recommend that you don’t either.

We had this company come out and service our AC system. I chose them because of all the great reviews that they received. We’ll beware. The technician Mike came out and told my husband that we had a leak in the coils and that it would be cheaper to have a whole new system put in. My husband didn’t have a good feeling and asked me to have someone else come out and service the unit. The other company not only said that we didn’t have a leak he showed me our system was running as it should. I don’t know if it was just this technician. We have spoke with you and relayed to you what your technician told my husband. I know that you asked us to let you have a supervisor come out but we find it difficult to trust someone from the same company, I know that you would love to have a 5 star review however we are not able to give you one.

The company advertises 24/7 emergency service but that is not the case. I came home after work at 5pm Friday night to find my system not working. I immediately called and left a message through their automated system. I called a second time about an hour later, left another message. Following that, I tried the texting system on their website. Zero response from anyone outside of the automated systems. Then, at 10am Saturday, 17 hours later, I get a call from someone in India saying they understand I want to schedule a maintenance visit. Obviously disappointed because I’m not a random customer - the company installed my HVAC system last year, did maintenance on it this spring, and I’ve also used them for plumbing service. Their work is fine but don’t count on them to help in a pinch.

Be careful on the unit you buy, they were selling me diaken unit and first contact they make you sign does not specify av brand. By law you have 3 business days to return it. After they install it and send you an invoice, it was Goodman. I hope the 10 year parts and labor is not a scam

I must voice my experience on this company (The Comfort Authority). On Sunday I reached out to this company because my AC stopped working. I would have to question the legitimatesy on some of these reviews but mine is real and accurate. The lady on the phone ( most likely an answering service ) said they don't work on Sunday but can come out on Monday. I asked her is there a fee and she replied no ; not unless you use their service. So the next day I get a call in the morning and service tech. Chase P came out. He told me there would be a diagnostic fee/service call of $159.00 I was stuck with no air so I agreed to pay. My AC stopped working. He started his diagnosis and said he THINKS it's the thermostat. After 10 minutes later I asked him again if he still thinks it's the thermostat which I installed last year. He replied no ; he had a wire disconnected. He than said I needed a blower motor and a board. I told him it's only 3.5 yrs old can you get the parts under warranty. He checked into it and said yes but I need to pay for labor. I said how much is labor ? He pulled something up and showed me $400.00 labor but he can't get the parts until the following day. I said fine. The next morning he called me and said he could get the parts and the labor cost is going to be alot higher. I said WHAT. You gave me a price yesterday. He said do you want it or not. I said NO. I than called another company for a second opinion. I called Cornerstone Pros. There fee was only $69.00 They came out and said nothing is wrong with the blower motor. He bypassed it to turn it on and show me. He ordered the board under warranty and installed it in a short time. All working normal again. I glad I went with my gut. I am disappointed and mad that Chase misdiagnosed the problem or trying to scam me. Either way he was wrong. $69.00 fee was much better than $159.00 in which I will fight to get back. Albert, R

My mother and I both have Comfort Authority as our air condition servicing company. We both pay $20 a month just to have them come out quicker. Part of the deal is changing the uv light bulb. In 2020, we did not have the tech come inside to to covid so we did not get new uv lights (per our contract). In 2021, I asked that both bulbs be replaced for each unit. They only brought one bulb for each. They promised to follow up but did not. In July 2022, my mom's air condition went out & Chase Prather came on July7th & repaired the outside unit. It went out again on July 20th & July 21st, Rick Haven II came out. Rick has serviced our air conditioners before and he has pushed for new systems at my house as well as my mother's house. Surprise, surprise...it would be better to get a new system than trying to repair the current system. My mom is sitting in a 90 degree house and Comfort Authority offers a new system for $11, 000... so kind. I told my mother that we would shop around and she told them this. The tech offered to bring coolers in to help when the contract was pending but they became unavailable when the 88 year old woman didn't sign. Not once has Comfort Authority called since July 21st to find out how she is doing. I have yet to have my air condition (across the street) serviced since I don't trust Comfort Authority. When I first signed up with them they were great but I think they are more interest in money and taking advantage of an elderly lady. Had I not talked to her she would have signed and she lives on Social Security each month so there would have been financial problems. I had to buy 2 mobile air condition machines from Lowes to help my mother stay cool.

Buyer beware. Based on all the glowing reviews I called this company because after running my AC there was a fishy odor. The reps were prompt and courteous. There is some slight discoloration on a section of my coils, and they said it was mold. I live in a high-rise condo, and they said my unit was probably infected from another unit in the stack. I asked about cleaning, and they said it wouldn't help. They recommended several options, including a start assist...why would I invest several hundred dollars in an add-on for a unit over 8 years old? They gave me several options to get rid of the smell costing between $2393 and $3258 of a duct air purification unit and UVC sterilization. I declined and called another company for a second opinion. Two hours later the other company said it was probably dust on the coils and the only way to know if it is actually mold is to have it tested. This rep didn't think the UV lights were worth the price. He recommended I start with cleaning the coils with a spray on for about $7 from Home Depot and get a new filter. I bought a new filter and ran the unit for over an hour. That was 2 months ago and there has been NO trace of a smell. The Comfort Authority reps weren't too concerned about the source of the smell, adamantly stated it was mold/bacteria and discounted any type of cleaning. They like to state they are not salespeople, but their only recommendations were for "investing" several hundred or thousands of dollars. It pays to get a second opinion.

If I could give zero stars, I would. BUYER BEWARE!!! I paid $9k for Comfort Authority to install a brand-new air conditioner on June 16th, 2023. BARELY a year later, the unit they installed froze inside and outside. The company sold me on a 10/10, which is a ten-year warranty on parts and a ten-year warranty on labor. Shame on me for not shopping this out and allowing myself to get pressured into buying from them. The sales rep said I cannot honor this price if you don't sign today. I, being naive, thought I was getting a bargain! Guess what? Their tech, Glen Betancourt, came to the property at 830 in the morning and turned off the unit to "diagnose" it. When I asked Glen what caused a brand-new unit to freeze, he said airflow and a possible leak. The air filter was just replaced on 6/23/24. He said there could have been damage to the coils upon installation and provided some examples that referred back to installation defaults. Glen returned at 430pm, turned the a/c back on, and did a few more "tests" only to conclude the air conditioner was "working fine." I was furious with his conclusion, and he said that's what "they" are telling me I need to say because right now, it is working. However, it is still 86 degrees in the house. So here we are, not even at the peak of summer, with a brand new $9k 2-ton unit that will have to be thawed out for hours at a time once it freezes again yet.. that's acceptable to the Comfort Authority. Completely unacceptable.

I had this company come out to service our AC because of the great reviews on Yelp! We'll beware of all good and no bad. The service technician that came out told us that we had a leak in our system and we would need a whole new replacement. My husband was not convinced so he had me have someone else come out. Imagine my surprise when the second company that came out not only told and showed me that we didn't have a leak and the system was functioning properly, we indeed didn't need a new system. I'm not sure if it was just that technician, but beware! We have spoke with you and explained that your technician told my husband that we did have a leak. He explained that we had a previous company come in 3 years ago and started the same thing. The company that came in after you stated and showed that there was no leak. That the AC was running fine and we just needed to move the thermostat to make the system run properly. I also told you that I don't know if having another employee from your company come out would make our trust in your company any different. I know that you would love a 5 star review however we are not able to give you one at this time.

My AC compressor (the unit outside) stopped working, it wouldn't turn on so I called this company and they sent someone over to diagnose the problem. I paid them 80$ and all they told me was that it's broken (duh) and I should change it which would cost me 3000$ or change my whole system and that would cost 7000$ and the technician was very insistent that I decide right there. They told me they would email me the diagnosis report, but when they did it was one line, "Going to wait r22 unit compressor and defrost board needs to be replace, recommended new unit Goodman." A day later I called an actual AC repair man who told me that the conductor was faulty and changed it right there (it took 5 minutes) and it started working again. He charged my 170$ (I think if I haggeled I probably could have got it down to 120 or 150$ but I didn't). I don't know why people rate this company as 5 star but they aren't, and people should be careful with their reviews (I called this company because they had 5 star review). I recommend finding an actual AC repair man.

Charges $120 to come out for an estimate. NO THANKS! If I could charge $120 to just come out and give estimates I'd be rich. Stay away folks, 99% of the other companies will come out and give you a free bid on your job! 11/29/2019Hi Alan, thanks for the feedback. I'm really sorry for the misunderstanding - there is no charge for system replacement estimates. We only charge for work performed, such as a diagnostics, check ups, repairs or installations. If you were told anything different than this, please give me call and I'll get it cleared up for you. Hi Steve, I have called your company on 2 separate occasions now and was told that I need to pay $120 for you to come out and give me an estimate. I actually spoke with you. I am not paying $120 for you to submit your bid for a duct cleaning, that shouldn't cost much more than that anyways. Thanks but no thanks.

Unfortunately, these guys keep calling - but don't listen to anything you say. I asked them to message me through Yelp. The first time they called, I told them to please send me info and I'd get back to them. Then 16 hours and a few minutes later they called to tell me exactly how many minutes it had been that they had not heard back. I explained I was working on a project up on a ladder and each time they called, I'd have to climb down - and to please coordinate via text or email ONLY and a few minutes later... he called a third time. They're off my list of companies to bid the job because if they do not listen to a simply request, how will they follow instructions on a more complex job?

Beware, Didn't put freon caps back on, or let freon out when checking my system. Said nothing was wrong with my system, so then wasn't fixed. I was told I had a leak earlier, and did had replaced 3 1/2 lbs of freon. So hired them to do a leak check. Caused damage to ceiling because the system froze up again due to not enough freon from a leak! Had them come back out. They walked away, and wouldn't fix things causing further damage to my system and home. The cost to check the system was more than other places too. They are deleting bad reviews on Google and Facebook. I know because they deleted mine.

Completely unhelpful in getting ballpark estimates over the phone. They required a service tech to come out and make a site visit instead of helping me understand expected total costs, so I can compare with other companies. Most others I spoke to for a whole system replacement gladly gave phone quotes.

Needed a quote for duct cleaning. Was told it would cost me $160 just to get the quote. My system has no other issues beyond the debris coming out of the vents, but they would not provide a quote without the fee. Not cool...

Really does not appear like they want my business. The answering service does not know anything regarding the work needed and the actual company does not call back.

They were the most expensive of all my hvac estimates I got to replace my ac. Also felted pressured by sales talk.

Response to your comments: Thank you for the feedback. However, I still have a photocopy of your estimate. Your company doesnt use various brands of HVAC, depending on the customers request or preference? Because, I swear the selling point was that a name-brand HVAC doesnt matter...and, that you put your own name on the unit because you stand by it. The salesman finally told me the brand, and I looked it up (because I never heard of it). You even called me (the owner) to discuss. I have the number saved on my phone. And, YES...I tried to have you guys come down to $13000, and the man literally said "We are already losing $500 on this job." But, then...when I found a WAY better deal, with better equipment...now, you were going to come down $2000? I was only asking for $350 decrease from $13,350. I wasn't super impressed with their quote. They talk about "getting in the attic" and doing a "comprehensive air conditioning check, that includes air flow, etc." In reality, it's more about coming into your home...and quoting you their "best price" which apparently is "losing my boss $500 on this job." After realizing they use a generic, terrible system that is made in Korea and they simply add their name to it...I changed my mind. I cancelled the appointment, and somehow...after "my boss losing $500 on this job" they were going to come down another $2000? Honestly, do your research. A big smile and good reviews is ok. I welcome that. But, hassling you on the price and using terrible equipment (there is a reason their warranty is for so long) isn't what I'm looking for in a system that I want to last 20 years. Use Costco. You'll get top of the line equipment and a non-negotiable price. A dual-stage A/C unit, 16 seer (not 14 and single stage) for less money is that I ended up going with.

Unfortunately, extremely disappointed. We moved into a home with an original AC, 17-18years old. After a few years in the home & with a baby on the way we tried to do the right thing & be proactive. Decided to go ahead & replace it before it actually went out & was an emergency. Also hoping to have better air quality in the home. Saw a lot of good reviews & felt comfortable hiring this company; so honestly surprised in how disappointed we are. Spent a lot of money (obviously) and have now had the company out 5-6 times in a year, more than we ever did with the old AC over 2-3 years. Now there appears to be mold; so about to have to spend ~$500 for an assessment on that. Basically we just have to deal with that now & spend even more on a basically brand new unit that did not have mold issues before. AC unit completely shut off back in March/April, had it fixed & a few hours later it was out again. This time, asked specifically for someone in a manager/supervisor role to come out this time (4th time needing "service" in 4-5months). They did not send someone in a supervisor role in the company.

I thought I was having a good experience with The Comfort Authority. The service call went okay. But they never could generate an accurate invoice. I kept asking and asking, and eventually they just dropped it, because apparently they couldn't do it. They didn't contact me to tell me they couldn't. They just never sent it. When the back-office functions don't work, it always makes me wonder: If they can't manage the business competently, should I be trusting the work? I don't like that feeling; it doesn't inspire me. I'm not an HVAC expert, so I have to rely on all available information to assess a company. I will NOT be using Comfort Authority again.

After paying for a service agreement for 2 years, I called this morning for service and was told I had to wait until the next day. This is definitely not what I expected for my annual contract.

The receptionist sounds super nice, but it's Wednesday morning and the soonest they can come to even look at my A/C that isn't working is Friday (even though I have pets in the home). So, the positive reviews are great, but it looks like those reviews have made this one too busy to help me. I'll keep looking through Yelp for someone else today....