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AAA Roofing Services
4.9
341 Reviews

Offers comprehensive roofing solutions, including leak repair, moss removal, replacements, installations, inspections and more.

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Business Details

Business Name
AAA Roofing Services
Phone
(425) 443-1275
Website
https://aaaroofingservices.com/

Typical Job Cost

$65,000 – 1.5 million
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License Number

B840316

Address
11410 NE 124th Street Suite 286 Kirkland, WA 98034

4.9

341 Reviews for

AAA Roofing Services

89 Reviews for MAK Design + Build Inc.

4.9
341 Reviews
0 0 Reviews

Top Reviews

Omid F
7 months ago

We had a great experience replacing our roof with AAA in Bellevue. Joao was prompt to send a competitive estimate, and the work was done very fast, earlier than the promised timeline. The quality and finish looks great. They even did some extra work such as tightening some loose areas of the gutter, which wasn't in the quote, for free. Highly recommended.

Justin Soderberg
3 years ago

Joao and his team were great to work with. One of the best roofing contractors I have ever had the pleasure of working with! They finished our project a head of schedule and provided our client with high quality work we could all be proud of!

Caleb Streur
5 years ago

The only person I’d trust to do my roof again. Came out and quickly diagnosed issues from another contractor. Made repairs quickly and walked me through everything they were doing. 100% trust in this guy

Reggie Grantham
12 months ago

Joao and the AAA crew did a great job on my roof project. They were very responsive and worked through our coordination issues. They provided a great value on this installation.

Leo varchetta
11 months ago

They always do a good job for me

Walter B.
6 months ago

2025: I felt compelled to add this update: An issue that I had with my roof (aside from it needing to be replaced) was that I had two old skylights. Casey suggested at the time that I replace them but I thought they were still in decent condition so I said no. As stated in my original review below, AAA replaced my roof and they did a terrific job. But a year later, my two skylights had minor leaking. I was angry and I called AAA and made a big stink. Casey handled my frustrations in an expert, professional way, but he had said that he originally suggested I replace the skylights and I made the decision not to. Well, I'm admitting that I was not satisfied with that answer. It lead to me speaking directly with the owner of AAA Roofing. He said that, although they clearly stated in the contract that they suggested I replace the skylights, and I had said no, they would still send out someone from the team to take a look, free of charge. Someone came out, they did some sealing, but it didn't fix the issue. Finally, I went up onto the roof and took a look myself. My skylights were so beat-up, old, and past their due date. It was obvious they needed to be replaced and that I should've had them replaced when I had the roof done. After all the stink I raised, AAA Roofing still put me in contact with one of their guys to replace the skylights. Again, I'm just being honest here: I was that customer, the pain in the ass. And I was wrong. So I'm writing this update to say that, as I look back on it now, it was another example of exceptional customer service on AAA Roofing's part. Honestly, they could've told me to take a hike, but they didn't. That's impressive. Original Review: Casey was the project manager for our job. He was fantastic. He's the textbook of what you want in customer service. I vetted three roofing companies and obtained three bids. They were all in the ballpark except for one which was about $5K higher so I immediately removed them from the options. AAA earned the job because Casey was a standout over the other company. Casey answered every question I had and he even suggested a few things I hadn't thought of. He was very professional and he obviously has many years of experience. There was no sales pitch, no pressure. So I went with AAA. They finished the job a day early (new roof for home + garage). They worked quickly and efficiently. I highly recommend them. FYI I had the roof installed just before all the heavy rains last month. I went up into the attic and searched for any leaks. Not one. Same with the garage. The reviews for AAA Roofing Services are spot-on. They're a great company.

Rod K.
2 months ago

In today's online world, finding a qualified, reliable, honest, friendly, helpful, and trust worthy roofing contractor is not an easy task. Today I found one of the best. I had the good luck to be referred to Lee Yosef and family owned AAA Roofing company. A few weeks ago, during an early winter storm I had the homeowners nightmare of a leaking roof. Being a 21st Century kind of guy Lee went directly to Google Earth and looked up my roof and was able to assess the situation....one that I had not considered....I have a roof full of solar panels. Oops I forgot about those. He advised me that I would need to have the section of the panels in the area of the leak removed so he could come out and troubleshoot the roof, find the leak and repair it. He knew I didn't need a new roof, he knew that I live in Venice Beach and his office is in Calabasas, and he knew it was coming up on a holiday weekend. Remember this is likely not going to be a huge job and the owner of the company saying that he will be coming himself. Nevertheless he put me on his schedule the Monday morning after the holiday. At this point his office manager and wife Anita took over. We texted back and forth frequently always keeping me in the loop. She helped me coordinate with my solar company so everything could be done at the same time. This is a family business and even though we had never met or done business before I felt a personal touch that is not usually the norm. Monday after the holiday weekend Lee arrives as scheduled, spends over an hour on my roof, and finds the source of the leak. He doesn't try to upsell me, or schedule one of his assistants to come back another day to repair what he found. He heads back down to his truck, grabs materials, goes back up to the roof, makes the needed repairs. I ask him if I can give him a check to pay for the work and he says something to the effect: "That's Ok, no charge." Now I'm not saying that Lee and AAA Roofing in Calabasas works for free, but for a company to go out of their way to help a homeowner make sure that a little problem does not turn into a big problem says more than I can adequately express. When the time comes to solve a big roofing problem there is no question of who I will call. Lee & Anita Yosef, AAA Roofing.

Jerry B.
2 years ago

I Highly Recommend this outstanding company! My experience with AAA Roofing Services was fantastic from the very beginning. I needed a complete reroof... still had original shake shingles underneath a composition roof that was probably 40 years old and well beyond its lifespan. I got estimates from several highly reviewed companies, but once I met Ryan W, I knew this was the company I was going to use. His experience, knowledge, honesty and integrity sealed the deal. All along the process, he made sure that I was taken care of and that all of my questions and concerns were thoroughly answered and addressed. The estimate I received was very fair. It was better than the other companies and had more "bang for the buck" by including far better roofing materials than many of the others offered. They also stayed true to the estimate. There were no hidden costs or "up-charges". As we approached the work date, we ran into an interesting problem with the City of LA when it came time to get the permit... for some strange reason, my house didn't seem to exist in their records... the Tax Collector, however, has found me every year, LOL. So, Anita over at AAA jumped into action and handled the situation. After we provided proof of my home's existence, the City Engineer quickly signed off on it, permit was issued and we were good to go. Nicole, at the office, was fantastic with scheduling, communication and follow up. I never felt I was in the dark about anything. On the first day, the tear off, Lee, the owner of AAA stopped by to check on progress and make sure I was being taken care of... which of course I was because Ryan is on top of his game. The roofing crew were exceptional from start to finish. Their respect for my property, their attention to detail, their professionalism and their going above and beyond without ever being asked were so greatly appreciated. This is the type of service I like. It reminded me of my father's generation, when customer service was taken seriously and it wasn't all about a quick buck. A company that succeeds because they really care and customers are more than happy to refer them and give them glowing reviews... which I wholeheartedly do! Thank You, AAA! I love my new roof!

David L.
7 months ago

If you're pricing out a reroof, do yourself a favor and call AAA Roofing Services first. They just finished a complete tear-off and rebuild on my Calvert Street home in Woodland Hills. In four days flat they stripped the old tile and sheeting, repaired damaged wood and fascia, laid new sheeting, and topped everything with premium Owens Corning shingles installed exactly by the book. They also pulled the permit and booked the inspections, so I never had to wrangle City Hall. Why I keep coming back White-glove service Lee (owner) and his brother Jonathan (project manager) treated my house like their own. I got daily check-ins, a clear timeline, and zero surprise charges. Fair, transparent pricing This was my second contract with them. Their bid landed right where industry averages sit for my square footage and the materials I chose and I feel like I received solid value with no shortcuts. When I peppered them with follow-up questions about the estimate, they answered quickly and helpfully instead of disappearing like so many contractors do. Skilled in-house crew AAA never subs work out. The same experienced roofers who showed up on day one were still there on day four, protecting my landscaping and driveway, cleaning up each evening, and hauling the dumpster away as soon as the last shingle went down. Real peace of mind Premium materials, strong warranties, and replies to my texts within minutes meant I never wondered what was happening overhead. They nailed not only the color but also the style, so the new roof looks like it was designed for my 1950s home from day one. If you value craftsmanship, honesty, reasonable pricing, and a crew that actually keeps its promises, AAA Roofing Services, Inc. is the company to call. I recommend them without a moment's hesitation--they are the absolute best!

Takeo K.
9 months ago

Where to start, I got a total of 5 quotes for roof replacement. Ryan happened to be the last one to quote me, like other companies we had a conversation before he went up on the roof. Here's why I'd 100% choose AAA over others, of the 5 conversations Ryan was the most genuine. He explained his process, he explained why he uses the materials he uses and why he avoids certain others. He gave examples of the benefits and flaws of specific materials. His explanation and conversation didn't come across as just a "salesman" but rather as a friend or neighbor which I completely respect. Finally he hopped on my roof and the first thing he said was "why do you want your roof replaced"? This was a shock to me considering not a single other company mentioned that my roof wasn't in bad shape. Ryan then explained there was a solid few years left in my roof at minimum. This was great news but at the same time frustrating that not a single other company brought this up, they just wanted to sell me a roof regardless if I needed it or not. I truly appreciate the honesty, integrity and savings. Nothings cheap right now so to hear that was a relief. Finally he mentioned there was a little bit of deferred maintenance he would handle for a very fair price, which I had him do and of course his work was excellent. His honesty alone is why I'll absolutely use him in the future and why I recommend him to anyone looking for a roof. The guy is gonna provide you the same roof he would for his best friend or his mom, and that's what we need more of in today's businesses, quality over quantity. Thanks again Ryan!

Bob S.
5 months ago

I hired AAA Roofing Services to do a full re-roofing of my 2600 square foot one-story house. The existing roof was tile in good condition, but the underlayment was 26 years old and wanted to replace the underlayment before installing rooftop solar. I got two quotes from licensed roofers and both were about the same. I selected AAA because they had just completed a job for a friend just a mile away and I liked what I saw! Now that my roof is completed I have nothing but compliments for AAA Roofing. The office staff is efficient (Nicole, Anita) and the contracting process was handled efficiently by e-mail. Casey Howard was my job manager; he was always on-time and definitely knew his stuff about roofing materials and techniques. Adrian was my job foreman. He and his team come up from Orange County to work on tile roofs. The crew was efficient and cleaned up every day before they left. This is the fourth roof I have re-done, but my first tile roof (the others were shingle). I consider myself to be a knowledgeable buyer, not someone who just accepts whatever the contractor tells me. I was impressed throughout the process by AAA. Highly recommend. I will definitely contact them again for my next roofing need.

Tad S.
1 year ago

After recent rainy seasons, we wanted to get our roof checked before any potential storms. Our roof was worked on just three years ago so there shouldn't have been problems, but we could see where tiles had slipped out of position. That roofer wouldn't return my calls so I called AAA Roofing. Jonathon came out for a free inspection. I didn't have to take his word for what was needed, he documented every potential problem with photos. We discussed his recommendations and he emailed a proposal and estimate. He texted ahead of the job to notify when he'd be there on what was to be a half day's work. The communication during the whole project was top notch. I wish every business had this kind of customer service. Not only was all the work done on time - and documented with photos during the job, the guys found some unexpected problems that they took care of with the materials on hand. There were no extra charges. They made the extra effort to ensure the job was done right. Jonathon inspected all the work, again documenting with photos. Super nice guy. Small company based nearby. Couldn't be happier with the process, start to finish.

Kayli N.
3 months ago

HIGHLY RECOMMEND! 3 years ago we had Casey come out to give a quote for our older roof. He was professional and honest, told us that we had some years left on it and didn't try to upsell. We had other quotes at the time and both claimed we needed it replaced. 3 years and no issues later, we called Casey back ready to replace before any issues happened. The quote and logistics were clearly explained and our many questions answered. Clearly AAA is highly professional. They pulled all the permits, set everything up in an orderly and clean fashion, were on time and finished the job quicker than quoted. We passed all inspections easily and our roof looks fantastic. I haven't even seen a single nail left behind (and I know that's not common)! I personally value honestly, professionalism and skill. AAA are all of those things and more. I have learned to go with quality over the cheapest quote and with AAA getting it done correctly the first time, we will save money fixing mistakes in the future. You should definitely give them your business!

LJ H.
9 months ago

I have a 99 year old home and while we already needed a new roof, the last few years of heavy rains and bad storms accelerated that need. I requested a few quotes and ultimately chose AAA. One company didn't show up and blamed me, another didn't call back, and the other company that DID provide a quote was subpar. Ryan came over exactly on time, took a look at the roof, and gave me his recommendation on how to move forward. He advised against Owens Corning and a synthetic underlay due to quality and flammability. He also helped to coordinate with an HVAC company so I could take care of a related issue while the roof was being replaced. His bid was the highest, but my gut told me to go with it. I am so glad I did. Ryan and his team were in constant communication and got the job done on time. The whole crew was fantastic, very respectful of our space, and we now have a brand new cool roof that will help our home be more energy efficient. I am a big believer in going with my gut, and my gut said to choose AAA and Ryan. Thank you, AAA Roofing!

Vala F.
2 years ago

Definitely a 5-star rating for this company. Not only do they know what they're doing and are very knowledgeable, they're very professional doing super clean work and they truly understand customer service. Special thanks to Ryan who is a very nice man, and who happens to have a ton of roofing knowledge. I mean a ton. He was able to explain everything in detail, he was very patient answering all questions going above and beyond (which is very rare these days), and he knew the history of the chateau tile on our roof dating back decades since roofing is in his blood with his family history. Thanks for all of the help repairing the issues with our roof, and an even bigger thanks for just being good people in this world we live in. You'll definitely feel comfortable using this company, and you'll 100% be in good hands. Feels good knowing I have solid roof people for any future needs! Now just have to work on finding this kind of relationship for all other trades ("good luck" to me I know lol).

Ida M.
2 years ago

During the last rainy season, we sprung a couple of leaks in our roof. I got several estimates from companies that were highly recommended by Yelp, but they each had a different opinion about what was wrong and what to do about it. Only one company's assessment rang true: AAA Roofing. Ryan's evaluation was both informative and encouraging. He told us what was right about our roof as well as what was wrong. I trusted him immediately! Rather than going through the hassle of getting permits and removing our solar panels for an entirely new roof that would cost us tens of thousands of dollars, Ryan assured us that our roof had many years of life left, then simply told us what repairs we needed and gave us a reasonable price. Thank you so much Ryan! Your enthusiasm and expertise are refreshing and you got our job done quickly, quietly, on time, and with an eye to detail. We highly recommend you and your company!

Thomas K.
12 months ago

I cannot recommend Ryan and AAA more highly. Ryan was as knowledgable and personable as they come. They exceeded high speculations in every way. Ryan actually made a second visit to make sure the bid was exactly what was needed and besides being very competitively priced, there was no attempt to upsell. He actually assured me that one portion of my roof was in good shape and should be excluded from the work. On install day, the entire team was personable, professional and tidy. They went above and beyond in every way, even doing several extras things with no extra charge and without even asking because of their desire to make sure it was as good as it could be. A rarity in my experience. When they left there was no trace that they had been there. By the end of it, I felt like we were neighbors, to be honest.

Shahin K.
1 year ago

I recently fully reroofed my house and I'm so glad I went with AAA. My primary point of contact was Ryan and he was fantastic - incredibly responsive, knowledgable and passionate about his craft! Ryan knew that I was particularly nervous about a certain part of the roof, so he even made a second trip back out to the house to make sure that their proposed work would solve the problem and address my concerns. They weren't the cheapest, but also definitely not the most expensive - so the overall price was incredibly fair! The only frustrating thing was that I couldn't pay by credit card, but that's fine. All in all, very happy I went with AAA and would be more than happy to call them when I need roofing services again in the future. Highly recommended!

Alan M.
7 months ago

it was really enjoyable working with Ryan and his team. we replaced our roof that was 23 years old. Ryan is an incredible manager and his communication is excellent, he helped us from start to finish. having two dogs and four cats was a concern while the roof was being replaced. I was very surprised that there was very little noise. the workers were on time ever day and were extremely polite to my wife and myself. I was very surprised to see the roof installed in 4 and a half days. each day before the crew went home they swept the outside, picked up all nails and debris from the outside. if I had to install another roof I would definitely use Ryan and his crew. Alan.

Luis P.
8 months ago

I own a mid century home that is sometimes difficult to maintain and repair while keeping the integrity of the design. One of my late husband's colleagues recomended their services and mentioned they were excellent. I called them and received awesome service from AAA Roofing, I am very happy with the team, Casey provided a very detailed and free inspection of my roof and gave me great options to choose from, all the quotes were affordable and sensitive to my old house. Cesar provided excellent roof repair and careful clean up of debris. I will call them again when needed and recommend AAA Roofing to my neighbors and friends.

Josh F.
1 month ago

If you are reading this then you've found the best roofer in LA. Lee is fantastic. He treats his customers like family and does the best work and goes above and beyond. You can see my other review from a few years ago when he replaced most of my roof. This review is of the flat roof he did a torch down because another contractor did a poor patch. His team came in did an excellent patch in a larger area than maybe they needed to only to be sure it won't leak. They also sealed an external furnace duct that I have had issues with for years. Can't say enough positive things about Lee and his team.

Gib J.
1 year ago

I needed a roof repair on a single-family home in the West Los Angeles area. Why did I choose them? Yelp reviews were definitely influential, a neighbor also recommended, but AAA Roofing Services specifically had a C-39 roofing license (important!), plus their license was a low, six-digit number (meaning they'd been in business a LONG time, also important). I worked with Nicole to schedule the job, Casey to give me an estimate, and Adrian and Moises to do the work. They are good communicators. I'm very happy with the work and recommend them highly. They are PROFESSIONAL and that is hard to find!

Shannon C.
2 years ago

AAA Roofing Services just completed a total re-roof for my home and I am so pleased. Not only did they do quality work, the cost of the roof matched their estimate, without any surprise add-ons. Jonathan led the project and kept me informed of what was going to happen during each step and answered all of my questions. The crew he had at my house was kind, respectful and clearly have years of experience in the field. I have zero hesitation recommending this company to anyone who has roofing needs. I am extremely impressed by the job they did on my home and I'm so happy I chose them.

Wonchan K.
1 year ago

From the start to finish, it's been a great experience working with AAA. Ryan is a super personable, thorough individual and made it so easy to communicate, get questions answered, and get the job done. His team of roofers, including Yayoo, were very nice throughout the 3 days of work. We did a whole reroof and the complications that came with the detailed project seemed like a breeze working with this team. A quality job for a great price. This company cares about you and not just delivering an exceptional job (although they do this as well, naturally). Wholeheartedly recommend them!

A K.
1 year ago

We've worked with AAA Roofing twice now--first for a project three years ago, and then reached out again this year for a quote. Both times, they were stellar to work with. The team is professional, responsive, and easy to communicate with, and a special shout-out goes to Nicole, who went above and beyond to make the entire process seamless. Though we didn't proceed with the re-roofing this year, their exceptional customer service and attention to detail made them an easy choice to consider again. I can't recommend them enough. Thanks again for being so amazing, Nicole!

Jim C.
3 months ago

AAA Roofing Services has been maintaining my roof since 2020. So far, I have not had one leak. Recently, I noticed a crack on my skylight. My dual paned polycarbonate skylight was installed before we bought the house 7 years ago. Casey came to inspect it. He sealed it and told me that I was good for this winter but needed to replace it before the following winter. Furthermore, he kindly refused to be compensated for this service. This speaks volumes about his honesty and professionalism. Thank you Casey and AAA Roofing Services for the excellent service provided.

Jc W.
2 years ago

Friendly and helpful from the moment I called, honest, and fixed my roof leak issue quickly. Before scheduling, I had a few questions so they connected me with a roof technician. Ryan answered all of my questions, which was super helpful and gave me confidence before hiring them that they were the right company for the job. Ryan showed up on time, was communicative about arrival time while en route, friendly, professional, and diligent in his work. Thank you for being the best! Highly recommend for all your roofing needs.

Brett W.
11 months ago

After the recent wind storms in Pasadena, we called AAA Roofing to come out and check on a few questionable things that we wanted to make sure wouldn't be a problem in the future. Anita was prompt on answered our calls and scheduling us right away & Ryan showed up on time and was very transparent and helpful and had our issues addressed in no time (and even managed to notice something we hadn't when & fixed it on the spot!). We'll be recommending AAA Roofing and calling them for any roofing needs we have in the future.

Gerard R E.
10 months ago

For some time now we have been thinking of getting our roof redone. The last time we had our roof done was over 30 yrs ago. I contacted some companies to get a few quotes and decided on AAA Roofing Services. The estimate was spot on for our budget. Before the start of the project, I had questions to ask and Nicole, the Office Manager, answered my concerns promptly. Their crew did an excellent job. The work was completed in 3 days. Thanks to Nicole, Ryan, and Casey for their honesty and excellent customer service.

Ryan B.
1 year ago

We had some pesky leaks after the rains of Winter 2023-24, and I fielded quotes from several roofing companies. Some called for full roof replacement ($$$) but AAA made an honest assessment and recognized that my roof only needed about 650 sq ft of 30-year overlay since the back half of the home has a roof that's less than a decade old. Honest and clear evaluation and a reasonable quote. The roof in front now looks great and the leaks have been addressed. Thanks for the service!

Worst Reviews

Kimberly Z.
10 years ago

I found them through yelp and decided to give them a call and see what they can provide based off the high reviews. The person who came for an estimate was friendly and seemed like he knew what he was talking about. He took the time to answer my questions and I know very little about having to re-roof. He also spoke to my husband over the phone and said he would send over an estimate and that at the current time, we could most likely have our roof work done at the end of December/early January (in about 4-5 weeks). We decided that we would go with AAA because of the initial interaction with them. It took us a few days to receive the estimate (he said he sent it to our email but we never received it). On a Monday I believe, he had the estimate re-sent and we finally got it. My husband called to see if we can knock down the price a little bit, we came to the agreement that we would be charged the original estimate but would be given the 'better' shingles and that the estimate would be updated to include this change. My husband called about every day/every other day to see what was going on regarding why the estimate was taking so long to be sent to us...he was told that the dates of the work to be done had to be included in the estimate and the company is trying to see what dates are available. Now, the first estimate did not include any dates, just what work was needed and the pricing. So now, we are waiting for some kind of different estimate and was told that now the work will not be able to be done until end of January/February. This back and forth went on for 1 week. On Friday, we are told again, "Oh well you should have received the updated estimate because it was sent out to you, give me your email address again." At this point, we decided to not go with them because: 1) you already have our email address on file. 2) you delayed our updated estimate by about 5-7 days, which in return delayed our possible roof work by 5-7 weeks. 3) my roof can not be worked on in the rain, so what's the point of using your services now? 4) Their estimate did not include any re-decking. Because of this, their estimate is actually a little higher than others I have received. If it was found that we needed to re-deck, they would give an additional price for that, however, even though I felt the price was a little high (since it did not include re-decking like all the other companies) I chose them because of their initial friendly interaction.

Suzanne K.
2 years ago

Very frustrating experience! One of their newer employees (to the company, not the business) evaluated my flat roof and gave me an explanation of two options to fix. He had said it was a big job and it would take 3.5 days. He seemed eager to provide good service but now I realize he's just a good talker and appeared nice and friendly. I won't provide his name but he promised to give me an estimate the same day or the day after. Never received the estimate in that timeframe, but I know how busy these companies are. Texted him 4 days later and he indicated that he had called a couple times to discuss an estimate but I never received any call from him. Strange that he doesn't know that I can easily see my call history. After he finally sent an estimate, I left a voicemail to the office which he said they never received. Again, I sent him a screen shot of my call to the office. For over a month, there was a lot of back and forth about getting on the schedule to book and in the end it never materialized. This communication dated back to August 9 and went on for almost 2 months! And back to the 3.5 days that it was supposed to take...he later said it would be a 1.5 day job. When I questioned him about this, he said he'd put more guys on the job. Strange!! Lots of inaccuracies in what he communicated beyond what I've written. I have detailed text messages. I also began to question the quote he gave me because there there were inconsistencies with his communication. The main takeaway...although the company seems to have a good reputation, I began to question whether this new employee and his communication would also be a reflection of his work. I called another company and was provided an estimate that same day. Was able to book an appointment quickly...less than two weeks out. My roof was completed today and the process was seamless!

Rose B.
9 years ago

What an utter disappointment. We ordered a gray roof. Every conversation my wife had with Casey mentioned that we wanted a gray roof. When the company installed a black roof (the packaging had the color listed as midnight black), Casey tried to convince us that it was the same as gray, and that it would lighten in a few days. Well, it's been a month, and we still have a tar-black roof. He did not order the correct color, and became hostile and defensive when I called him out on it. We paid 20K for what we refer to as the ugliest roof ever. The company did nothing at all to remedy this, citing that their contract states that there may be variation in color. Casey was incredibly dismissive, and unacceptably rude to me. Up until the day of installation, we had felt confident we had chosen the best roofers, going with them not because it was the lowest quote, but because the interactions with Casey and other staff had been positive. Boy, were we wrong! Update: In response to the owner's comment... Lee, my name and signature are on the contract. My wife (not my partner, but thanks again to you and Casey for being thoroughly dismissive) and I made this decision together. Wanted to point that out, since you claim 1. That I had no involvement and 2. That somehow you were involved in our project. Your use of CAPS, by the way, is indicative of your attitude. Way to prove my point! Buyer beware.

Dianne P.
7 years ago

We are looking to replace the facade around the flat roof of our townhome complex. Casey came out several weeks ago to provide an estimate. He stated that he thought their bid would be higher than others because they would need to rent scaffolding. He gave me a "back of the envelope" estimate and said to call him if we were interested in a full proposal. I liked Casey very much and was impressed by his knowledge and professionalism. As we have spoken with other roofers, we have found that all of the roofers would need to rent scaffolding and Casey's bid was not out of range. Over the last few weeks I have called and left two messages on Casey's cell and on the office voicemail hoping to obtain a full proposal. I also sent Casey and email. No response. At all. Unfortunately this company is not professional. A big disappointment.

Roz B.
10 years ago

Called them because if their great Yelp rating but I seriously wonder who wrote the reviews. We contracted with them and then they had to delay the start date because they were on another job. This caused us a great inconvenience because our tenants were scheduled to move in. We ended up cancelling them so I cannot comment on their work. What I can say is that they advertise a 10 percent discount for new customers in their ads and on Angie's list. When we asked for the discount, they said it was already built into the price they gave us. I see that as misleading and unethical.

Mark K.
8 years ago

I don't usually write reviews, but I'm just dumbfounded by the arrogance of some contractors. It's great if you're so busy that you don't need the work, but to not want to come out to do a quote because you feel the job might not be big enough because it's only a patio roof repair seems arrogant to me. And then she put the phone down on me after I remarked that they obviously didn't want my business. Quite rude I thought.

Srivathsan R.
2 years ago

I had contacted them to fix my leaking roof back in Feb 2023. Jonathan had come to reseal and flash the visible cracks but that did not fix the problem. On repeated calling the company they just bluntly said to look for another roofer to fix the issue. Long story short they don't have the expertise to troubleshoot and fix the issue. I would not trust this company for any future needs.

Donald C.
9 years ago

What a disappointment. Tried to get an appointment for weeks as they were very busy. I finally get an appointment and take the day off. I'm waiting for them to show up and no show. Yessenia calls and says we are sorry but we did not put you on the computer. A whole day wasted...... Are their any reputable roofers out there that actually make their appointments

Armen O.
9 years ago

Made an appointment with a salesman to show up for an estimate on a multi-residential unit in Sherman Oaks. Unfortunatelly, he never did show up, never followed up or even had a courtesy of calling to let me know they can't handle this job. Very unprofessional company with no customer support or even a live person to talk to!

Happy H.
2 years ago

horrible company. They get your job and pass it to unlicensed crew to perform without any supervision. Low workmanship quality. They don't take responsibility for their errors.

Pam B.
3 years ago

3-week wait just to get an estimate for a new roof, so I scratched them off my list.

Marcus Z.
3 years ago

Came out for an estimate. Never gave me a bid. Just wasted my time

K D.
10 years ago

I was looking to re roof my house as El Niño is suppose to be here this winter. I am using yelp more and more due to real experiences and reviews. I saw AAA had 5 stars and decide to call them to setup a time and get an estimate. Lee answer my call and was very nice to speak with me while he was on a roof top. He mention how busy he was and was able to squeeze me in about 3 weeks out. I told him that is fine and looking forward to meet him. Well sorry to say Lee was a no show to the appointment. I called Lee asking him what happen but no answer and left him a VM. He return my call right away and was very sorry about the appointment. Lee was very sorry and will go to my house right away. We agree with the time schedule we both had I didn't need to be there and he will call me once he is on my property. Again no call so I had to move on with another roofing company. I guess in the long run everyone is thinking same thing is to re roof before El Niño. All the other roofing company I called came over and gave me an estimate. All companies told me that the phones are ringing off the hook. I think Lee was really trying and have good intentions but I was not able to meet him to confirm.

Dmitriy P.
6 years ago

This company appears to be very busy as it took them around 2 weeks before they could even come out and give me a quote Positive: Person on the phone that took all of my information was very friendly Same person that took my information called a day before to confirm my appointment Person that came to my house to give me a quote was on time and did wear a mask Appeared to be very knowledgeable about the roof, material etc Negative:Price I have gotten many quotes all from licensed roof contractors and this company price was above my other quotes. I did give them a chances to possible give me a better quote but they decline. I compared the quotes and honestly do not see much difference in terms of material that being used that would cause over $1,000 in difference in terms of a quote. Only conclusion i can come up with a) Their overhead might be higher compare to other companies b) they want to get bigger profit from a job. They did also mentioned that they pay their roof guys by a day, so maybe that is the difference compare to other companies paying them by the hour.

Sheryl T.
6 years ago

Update************************* I was so excited to have such an honest company tell me that I had no roof problem. So we had someone come out and patch up the chimney. Well today with all this rain, unfortunately the roof is leaking like crazy. Now we are back to square one, plus we had the extra expense. I do appreciate that he gave a free estimate, but under these circumstances I can no longer give a rating of 5 stars.

Jeff D.
10 years ago

Called to get repairs done on a roof at two properties. They were very friendly on the phone, came out to the house next day, showed up on time. Roofer was very knowledgable and friendly. However I didn't hire them because they wanted to do a whole roof service and their minimum change is too high for just the small repair I needed. They aren't flexible to take smaller repairs.

Charly L.
6 years ago

While this company was nice on the phone and person that came in to give me a quote was nice as well, the quote was above what many others company gave me(it was one of the highest) . It's shame they are not competitive being most of their reviews appear to be excellent

Victor Jung

A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…

I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.

Read More

Victor Jung

A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…

I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.

Read More

Victor Jung

A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…

I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.

Read More

Victor Jung

A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…

I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.

Read More

Victor Jung

A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…

I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.

Read More

Victor Jung

A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…

I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.

Read More

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