If I could give negative stars for the lack of professionalism of a business with no sense of urgency to help one of their clients with imo a pretty serious problem I most definitely would. This is going to be a long detailed review so please read if so you don’t have to go through the same situation with this company. So I’ve used this company a handful of times to come do routine preventative maintenance on my AC unit to make sure it’s running properly, cleaned, and no problems like I’m sure many homeowners would do. So on 7/6/23 I had a tech come out to do the service I was told everything went well, everything was cleaned and inspected, and etc. so as a person who doesn’t deal with AC I’m happy to hear the news, pay my invoice, and continue on knowing my AC should have no problems. Fast forward to 7/9/23 my wife is giving our son a bath, while I was out running errands, and she hears a noise in the dining room only to walk out and see what seemed like a rain shower of water coming through the ceiling to the floor. Luckily I was close to home and was able to come home immediately to help her contain the situation. I called BA to ask what to do and they told me to vacuum the drain line to drain the water pan so fortunately I did have a shop vac so I could do this (but imagine if I didn’t have one). The amount of water that came out of that drain line was crazy but thankfully it stopped the water from falling from the ceiling. So back on the phone with BA I’m asking the person on the line to send someone to deal with this and since it was later in the day they couldn’t get anyone out til Mon. They told me between 9-11 and because of the situation they would make it priority but guess what on that Mon no one shows up or even calls to let me know any updates so I had to call and let them know I have to reschedule for Tues (because I need to go to work) since no one was coming so they told me they would send someone after I got out of work instead. Tech was there when I got home did his inspection and I was told my drain pan was dipping down which he said was the problem. To me I wondered how is this possible and how has this not been seen or noticed before. He couldn’t do anything about it and told me he was going to reach out to his supervisor for next steps, I waited and he never got a hold of him, and he finally told me that I needed to call the next day in the morning to speak with Luis (the supervisor). Literally took 2 more days to get a hold of this supervisor after multiple calls and messages but I guess this situation wasn’t a priority. Finally got a hold of Luis and just want to say not the most professional person to speak with. Basically telling me they weren’t to blame, things happen all the time, and that he needed to send another person to get a good perspective of what’s going on. So next day another tech came in the morning, this time my wife was there, and he said same thing about pan but also mentioned that there was a safety switch not connected and working properly. As he is telling my wife all of this Luis calls me at work and long story short trying to say everything he can that the company nor the technician are at fault. My argument with him was why wasn’t any of this stuff seen or reported from previous visits and only when there’s a problem that’s when it’s looked at and noticed. Example if I take my car for an oil change the mechanics always call or recommend something that may need to be done in the future or soon I know this has happened to everyone. Luis tells me what he wants and says he will get back to me with quotes on what needs to be done and etc it’s 7/19 and guess what no one has called or emailed about anything (very professional right). It finally took for us to call again and again for them to send the proposal on Friday 7/21. I decided to use another more professional company who actually gave me a cheaper proposal than BA. I will never do business with this company and will definitely not recommend anyone to do the same.

New customers beware! I've used this company for years, had them come out for a number of repairs, and even a couple new AC installs. Everything was great. As soon as I needed a repair under warranty on a system they installed they showed their true colors. Instead of doing the repair under warranty with factory parts the repair was performed with their own part (without giving me a choice beforehand). The technician then explained he was charging me for the part because they don't carry factory parts in their trucks. According to him its better for me that I pay them for their part so I don't have to suffer 90 degree heat in my home until they get the factory part. The part was a capacitor, by the way, so theres no reason they couldn't keep the factory capacitors on their trucks for in-warranty replacements on the systems they install. This is a super shady business practice that everyone should know about. I had planned to get them to replace my downstairs unit but I will definitely be going with another company for that and all future repairs.

Utter waste of time. I called to schedule an appointment to have someone look at our AC that wasn’t working. They gave me a time frame between 11 AM and 3 PM. I came home from my office to wait for them to come. 2pm came around and I didn’t hear anything, so I called, I was told they would be on the way soon. I then called at 3pm, I was told that “I was next” and that they are running behind. 4:30pm came around, they called me, telling me they’re running behind and that I was “next”. I told them that I was told that same thing when I called earlier, they said they’d call to get a more accurate timeframe. They called me back and said it would be another hour and a half. At this point, my whole day was spent waiting for nothing. In the end, I rather not give a company that strings people along my business. We were looking for someone to help us long term, in the end, they presented themselves as an unreliable waste of time. There are plenty of other providers - save yourself the time and ignore this one.

Horrible experience with this company. They've always been late, as late as over 1 hour. Additionally they don't honor the time they say they would come. It ends up ruining my schedule as I have to meet with clients. The lady my wife spoke to this morning just hung up on my wife after my wife voiced her frustration on their inability to honor the time that they said they would come. We have been very patient with this company and their shortcomings but today was the last straw. Before we use the military veteran card for protection, I am a veteran myself (army) with my own business. I honor the times I tell my clients who need help with financials that I'll be meeting them. As consumers, we need to not be so lenient and push overs when it comes to these businesses behaving unprofessionally.

They install a brand new unit. Mr Luis has been at my house and sold me the best unit " Bryant" promising no issues whatsoever cuz its brand "new". So i go with Belle Air. And since than nothing but issues. And every time is never warranty covered. Call them for the same issue twice in 4 months and they charged me twice the same amount but for for different issues. I was like, you are fixing the same problem twice why do i pay again? Apparently they just want to charge you but they don't fix the problem so they keep coming back for more money. I feel sorry for friends to who I recommended this guy.

No stars because the installation is not completed. Apparently, an electrical board on the air handler was broken. There was a lengthy phone consultation between the techs and their supervisor in the office. The supervisor checked into a replacement in the office and found one. One tech went to get it only to find it wasn’t there correct part. A wasted 90 trip. It’s amazing to me that the most popular brand and most popular unit of that brand did not have spare parts in the tech’s truck. The result is no AC until Monday at the earliest. This is not acceptable.

Guy was nice and courteous but Couldn't clean the mold/mildew in the air handler which was the whole reason we called. Told me he couldn't get to it after he was done with everything. I wound up doing it myself. little to no value in the cleaning maintenance service.. not worth the $276 we paid for a 1 time cleaning / check up.

Sneaky chargers watch it !!!! They got me they got memberships prices and still charge u fees to check up on regular maintenance issues very rudeeeeeee manager!!!!!!! Argues with clients honestly fights with clients over phones and hangs up on them !

If I could give negative stars for the lack of professionalism of a business with no sense of urgency to help one of their clients with imo a pretty serious problem I most definitely would. This is going to be a long detailed review so please read if so you don't have to go through the same situation with this company. So I've used this company a handful of times to come do routine preventative maintenance on my AC unit to make sure it's running properly, cleaned, and no problems like I'm sure many homeowners would do. So on 7/6/23 I had a tech come out to do the service I was told everything went well, everything was cleaned and inspected, and etc. so as a person who doesn't deal with AC I'm happy to hear the news, pay my invoice, and continue on knowing my AC should have no problems. Fast forward to 7/9/23 my wife is giving our son a bath, while I was out running errands, and she hears a noise in the dining room only to walk out and see what seemed like a rain shower of water coming through the ceiling to the floor. Luckily I was close to home and was able to come home immediately to help her contain the situation. I called BA to ask what to do and they told me to vacuum the drain line to drain the water pan so fortunately I did have a shop vac so I could do this (but imagine if I didn't have one). The amount of water that came out of that drain line was crazy but thankfully it stopped the water from falling from the ceiling. So back on the phone with BA I'm asking the person on the line to send someone to deal with this and since it was later in the day they couldn't get anyone out til Mon. They told me between 9-11 and because of the situation they would make it priority but guess what on that Mon no one shows up or even calls to let me know any updates so I had to call and let them know I have to reschedule for Tues (because I need to go to work) since no one was coming so they told me they would send someone after I got out of work instead. Tech was there when I got home did his inspection and I was told my drain pan was dipping down which he said was the problem. To me I wondered how is this possible and how has this not been seen or noticed before. He couldn't do anything about it and told me he was going to reach out to his supervisor for next steps, I waited and he never got a hold of him, and he finally told me that I needed to call the next day in the morning to speak with Luis (the supervisor). Literally took 2 more days to get a hold of this supervisor after multiple calls and messages but I guess this situation wasn't a priority. Finally got a hold of Luis and just want to say not the most professional person to speak with. Basically telling me they weren't to blame, things happen all the time, and that he needed to send another person to get a good perspective of what's going on. So next day another tech came in the morning, this time my wife was there, and he said same thing about pan but also mentioned that there was a safety switch not connected and working properly. As he is telling my wife all of this Luis calls me at work and long story short trying to say everything he can that the company nor the technician are at fault. My argument with him was why wasn't any of this stuff seen or reported from previous visits and only when there's a problem that's when it's looked at and noticed. Example if I take my car for an oil change the mechanics always call or recommend something that may need to be done in the future or soon I know this has happened to everyone. Luis tells me what he wants and says he will get back to me with quotes on what needs to be done and etc it's 7/19 and guess what no one has called or emailed about anything (very professional right). It finally took for us to call again and again for them to send the proposal on Friday 7/21. I decided to use another more professional company who actually gave me a cheaper proposal than BA. I will never do business with this company and will definitely not recommend anyone to do the same.

Utter waste of time. I called to schedule an appointment to have someone look at our AC that wasn't working. They gave me a time frame between 11 AM and 3 PM. I came home from my office to wait for them to come. 2pm came around and I didn't hear anything, so I called, I was told they would be on the way soon. I then called at 3pm, I was told that "I was next" and that they are running behind. 4:30pm came around, they called me, telling me they're running behind and that I was "next". I told them that I was told that same thing when I called earlier, they said they'd call to get a more accurate timeframe. They called me back and said it would be another hour and a half. At this point, my whole day was spent waiting for nothing. In the end, I rather not give a company that strings people along my business. We were looking for someone to help us long term, in the end, they presented themselves as an unreliable waste of time. There are plenty of other providers - save yourself the time and ignore this one.

AC not working. Call for a repair. When repairman shows up, he doesn't have a mask. I asked him if he had one and he said "no". I asked him if he was vaccinated (I am) and his response was to tell me that I wasn't allowed to ask him if he was vaccinated. I wish people actually knew what HIPAA says. I informed him that was not correct. I am allowed to ask but he doesn't have to answer. I told him that by his refusal to answer he had already told me his status. No vaccination, no mask, you can't come in my house. Called the office and the supervisor told me he can't require his repairmen to wear a mask inside a customer's home. We are living in the middle of a state that ranks at the top for Covid spread and Belle Air won't require their employees to mask up. They want my business but they won't take any precautions to protect me or their employees. That's an attitude I just can't accept in today's environment.

The only reason I'm giving this company 1 star is because I can't give them lower. This is the most disunited company ever they convinced me to add 452 dollars of coolant into my ac unit. The very next day it stopped cooling. When l tried to get a refund they hung up on me. If you don't want to waste your time and money do not use this company.

First time service was ok, 3 years late AC troubles, fixed again 2019 and changed again. Lest the a year broken down again. Called again and no help, Luis was rude and hung up twice on us. no satisfaction from the Company.

Terrible, was up sold when only needed a capacitor. The installer said I also needed to replace the fan on outside air unit only to later find out that it was completely made up. Do not use this company.