If I could give zero stars I would. We have 2 A/C units. One we replaced last year and a 2nd one for the upstairs of our house. Our upstairs A/C went out on Thursday morning so I contacted Caldeco to have someone come out to take a look at our A/C unit. We have used Caldeco in the past for repair work. Caldeco sent someone out Thursday afternoon who quoted us $6000 to repair. It wasn't until my husband asked about warrenty for the unit that the tech responded that he could not guarantee the system would run after the quoted repairs or, if able to get running, for how long. He then said our best bet was to replace the unit. The tech could give us no information on replacements, as a salesperson had to come out. The salesperson came out Friday afternoon and gave us options for 4 different units. We selected a unit. My husband asked several times if that was doable given it was already late Friday afternoon to have a unit installed on a Monday morning. We were asssured that it could be done because permits were obtained immediately and the salesperson confirmed they had the unit in stock. We signed the contract thinking everything was ok. My husband then received a call from the salesperson informing us that they did not have the unit in stock, however, they could be out on Monday with a more expensive unit, at the more expensive price. My husband asked when they could obtain the original unit we selected and Caldeco could not give an answer other than maybe Thursday or Friday at the earliest. The salesperson kept trying to get my husband to agree to the more expensive unit. When my husband said that was not what was agreed upon and would Caldeco be willing to come down on the price since the mistake was theirs not ours, he was advised by the salesperson no. No apologies or offer of any type of resolution. The whole thing was nothing more than a bait and switch in an attempt to get us to pay more money for an A/C unit. I have no doubt had we wanted to change the terms of the signed contract in our favor not theirs they would have held us to the contract. It wasn't until after we already gave Caldeco numerous opportunities to try to rectify their mistake and contacted another company that the salesperson called my husband to say that the general manager offered to install the unit they did have available at the contracted price for the one we selected. My husband informed the salesperson that we already had another company en route. At no point in time did my husband ever provide the name of a person or the name of the company that was coming out. The salesperson referenced a person by name that was who we were supposedly using as did the general manage and implied their work was not up to par. My husband told the saleperson and the general manager we did not know who that person was, to which the general manager responded that was who purchased the mechanical permit Friday. That in and of itself is nothing more than a bold faced lie. It wasn't until I went on the Hillsborough County website to see what he was talking about that the permit the salesperson and the general manager were referencing was from the company the purchased the permit to install the downstairs A/C unit from the prior year...a permit that expired 03/2025. I am absolutely amazed at such irresponsbile, unethical, and quite frankly dishonest behavior from Caldeco. On a good note, the A/C company that did come out on Friday evening gave us a quote for a much better unit including a 10 year warrenty on the unit, parts, and labor, 2 digitial thermostats, an air purifier and UV light for a much better price...no nickel and diming. And guess what...they showed up this AM with the equipment. No empty promises, no bait and switch, no unethical tactics. Just a local business doing business the way business should be conducted and treating people fairly. Caldeco is absolutely the worst. Makes you wonder how many people sign contracts for equipment that they bait and switch on.

Unfortunately, the review I'm writing is an update of a previously 5 star review. I have been a customer of Caldeco's for almost 5 years but the last 2 have gone down in service until I am at the point of severing the relationship. Today's experience which I will describe was so predictable I actually told my co-workers about what I thought was going to happen before it did... then it happened. Long story short, I have routinely scheduled my bi-annual maintenance to be Friday afternoons. The last several appointments have resulted in me getting a phone call several hours in advance of my window asking if the technician could come early and I have always obliged. Today it happened again, but unfortunately I work in a location where I can't use my phone. Since, as I mentioned, I knew this is usually what happens I even left work an hour earlier than I would typically need to just so I could intercept a perpetually early technician. The technician called. I missed it by a few moment so I returned the call. The call ended up at Caldeco's main dispatch where I was asked: "What was the voicemail?" I didn't get a voicemail. I was told there was nothing they could do. I went home. I was home 45 minutes before my window. The exact moment my delivery window began I received a text from Caldeco saying that Peter Acosta was finished and asked how he performed. I thought this was a mistake. I waited through the full waiting window and then I called Caldeco asking if their was a delay. They said no. My appointment was several weeks in the future (despite emails / texts / voicemails the day prior confirming my appointment today). When I said this was incorrect I was told that I was called earlier in the day and there was no parking around my building hours before my scheduled appointment. The person on the phone clearly did not care and I asked for my future 'appointment' to be cancelled and she clearly did not care... said 'fine' and then hung up. Service has nose-dived.... this is Florida and its hot... no doubt Caldeco will have plenty of future clients but if you can have the time to move onto another service provider you should absolutely do so.

Having purchased my HVAC system from Caldeco I thought they would treat me fair when I have a problem with it. No really so. May 21 Tampa: temperature went up to the 90s fan turned on but compressor stopped .Called this company and was told that their travel charge was $89. If repair is performed 89 will be taken off. Their tech arrived to test the capacitor and contactor at condensor unit. 15 minutes. He did not say a word what happened. He then went to gas furnace in garage. Took off the cover to look at the control board. Another 5 minutes. Still did not give me any information . I was not sure he knew what went wrong or not, so I asked him. Now he responded: There may be a low voltage short but he was not sure. In order to find out what is really wrong, he proposed a further diagnostic at the control board, which costs $143 for the first 30 minutes- level one charge. If he needs more time, it will be around $220 - Level two charge . After the first hour, the fee will go up. That's only diagnostic not the actual repair, payable on top of the trip charge of 89. He asked me if I agree to pay this schedule of fees. He seemed so confident I would agree that he said "You are now at $232" assuming that he could find out what the problem is in the next BIG 30 minutes. He spent about 20 minutes in my house using his multimeter to check on something and told me nothing helpful, only to sell me an oppressively priced schedule of diagnostic fees?! This company has been around Tampa for decades, what has become of it , or of this industry? Yes, the house is uncomfortable without AC but I am not that desparate yet! I just paid him $89 and let him go. No more business with the contractor ever again. Funny thing is, another contractor came the next day and without looking at the condensor unit, found a blown 24v fuse at the control board the first three minutes on his arrival. He showed me the blown fuse and replaced it. He then went to check the fan and compressor and both are running. All he charged is $99.

Worst customer service I've had in decades. I previously purchased an AC unit from them. I made a service call request on Monday for a repair. They advised I was set up for Wednesday, and I'd get a call the day before with an approximate time of arrival. Never got the call. Called them Wednesday morning at 10:30 after not hearing anything and was told I was next up and they would arrive between 11AM and Noon. No one came. After leaving 2 messages that were not returned, I called again and asked to talk to someone live. This was 2:50 PM. I was advised they cancelled my appointment because they no longer can work on the AC system they sold me. I asked why no one called me to tell me this. They had no answer, just silence on the phone. OK, they can't work on the unit they sold me anymore, but that doesn't excuse the fact they canceled my appointment without notifying me. They clearly couldn't care less about a 16 year customer.

I would have given a -0 if possible. I have used Caldico for years with disappointment. One time they sent a guy with 1 cracked gauge the guy had to swap to check both sides? This time they came out put a $1200.00 fan in July, now outside unit isn't running. Went outside said needed diode and other parts $500.00. Then came in and looked at a coil is dirty said needs replaced. He should have looked at that 1st before putting parts on???They sent Steve a long time employee out" he told me he was done with me and left". HORRIBLE SERVICE.******THIS IS A REPLY TO YOUR RESPONSE: You are correct about maintenance BUT in 3 months you charged me approximately $1700.00 in repairs. DO YOU THINK THE COIL GOT THAT BAD IN 3 MONTHS?????? Your are not a professional company you ripped me off it should have been recommended months ago to replace the whole unit, not after you STOLE my money...BEWARE OF THESE GUYS......****

What an unhonest technician/company. First- I call on Monday was told I will be put on the list. Then was call Tuesday and was told I am on the list for that day service, then was called at 5pm that the tech is coming Wednesday morning. The tech told me my compressor was broken. (The unit is 2 years old) Thank goodness I got a second opinion. I was told it was going to be $2600 plus take a week and he wasn't sure if that would even fix the issue. My A/c was fixed in less than 4 hours after the second company came out and they confirmed my compressor is in fact working just fine. I hope Karma goes after this person because this was not okay. In my opinion I should get my 89.00 back since it was a complete waste of time and money.

Timothy Sigman did an oustanding job in my opinion. He very quickly diagnosed the problem. Had to order the parts needed to complete the repair. Next day he was back with the parts. Aanswered all of my questions. Unit has worked without a problem.

Through some oversight, my contract lapsed. A service call that took less than half an hour cost $500. After 16+ years of continual service and two complete HVAC systems, CALDECO and I are done.

This company is one of the least respectful, least professional and rude companies I have ever dealt with in my life. After having to re-schedule once because the tech sent to my condo unit claimed there was no parking available and the manager wouldn't let him leave his vehicle on the side to diagnose an issue, incorrectly rescheduling resulting in no tech showing up to the second "rescheduled appointment," and finally scheduling a third time as the management office was not open by the time a tech was sent to my unit, a young, seemingly in-experienced tech claimed the issue the a/c unit was not cooling was because a coil had to be cleaned (while a prior tech claimed it was a capacitor issue). Once both the coil had been cleaned and the capacitor supposedly replaced, although this process was interrupted by a person from the office calling threatening the tech would have to leave as he was not able to get to the roof which I quickly solved by simply calling the HOA manager who walked out from the office to provide the key for roof access, with the whole experience resulting in an over $350 repair. Low and behold, 3 hours later, my unit was as the same temperature (82F) and I could not appreciate any cooling. When I called the company back, they transferred my to a "service manager" who simply said they did not have a tech available currently, but would call me back once one was available to see if any cooling had occurred, but it would cost another $129 to diagnose a condition they had not correctly diagnosed or managed initially???? The only reason I had called Caldeco in the first place was because they had installed my carrier unit initially in late 2014. I'm already having issues with it barely 3 years in and could not be more displeased with this company.

Nightmare situation today with Caldeco Air! 4th of July weekend and Ripping Off local customers!! Leaving Negative Reviews online is not something I do often or even like to do, but in this case warning others about Caldeco Air is completely warranted. I won't go into all the details unless it is necessary at a later date (including getting my property manager and tenant involved), but will leave it at: Caldeco tried charging me 56% more for a simple repair that another company came in and completed in 15 minutes. They also tried to charge an additional $150 (Rick the technician said he was able to get it down to $100 for me) to do what the other company did in 1/4 hour. I believe the manager's name was Paul - should remember since he told me "make sure you spell my name right when you leave your review." After getting off the phone with Paul, my tenant, property manager and I all made calls to different companies and none were in the same cost ballpark as Caldeco! (in fact , they were on average 40% less and this doesn't even include the extra $100/$150 Caldeco wanted to charge for 15 minutes work!! Save your time and money and STAY AWAY form these people! Feeling Fortunate they only got me for the $89 Service Call - it could have been a LOT worse!!

I called Caldeco to come to a condo that I own in Tampa FL. They came out to assess our problem. The tech called us and told us that our problem could be fixed by adding coolant. He said there was a very small leak and that this repair would last 2 years.We were charged $382. This repair did not last for 2 days. My renters were away on vacation this week and it would have been the perfect time to replace the unit if we had been advised to do so. I contacted another company and they said I had a very large leak and that it would be cost effective to replace the unit.I could not trust Caldeco to replace y AC unit since they had already lied to me. I tried to fight the charge on my credit card,but the tech lied and said he never told us that the repair would last 2 years. I then contacted Paul V(service manager) from Caldeco, but he said there was nothing he could do to help me. He told me the tech would not have said that. Also, when fighting my charge on my credit card, Caldeco forward info from another customer to them. They sent private emails regarding someone else's complaint. This was a total invasion of privacy. It also assured me that I was not the only dissatisfied customer.

If I could give zero stars I would.... A technician came to my home this week to do a "diagnostic" on my system to determine what the issue was with my HVAC unit that was not cooling. After doing his examination of my HVAC system he tells me that it's a "bad coil" and needs to be replaced. I ask the cost and he says $3k-$4k... he's not sure. Also tells me our motor is "going bad" and will be another $1500-$2k. After he puts my system back together I pay him the $89 diagnostic fee and tell him that because of the big price tag we'll be getting a second opinion. He starts to backtrack and says "well it might only be $2k for the coil, I'm not sure. They'll call you tomorrow with a quote".... This is where it gets good. They NEVER CALLED WITH A QUOTE, period. I called another company for a diagnostic. They came out the next day and noticed that the drain float was tripped causing the system to shut off. They used a shop vac to clear the drain line and my temp went from 89 degrees to 75 degrees in a few hours. $249 was the charge from the second company. Caldeco refused to refund the $89 diagnostic regardless of the negligence of their technician. Don't waste your time folks

Called for help at 6, the AC quit working just a few days after they came to service. The motor was shorted out. When I requested help, the lovely lady answering the phone called Paul--who then said to tell me they had no one available and they'd come the following day. Only to find out that they were also booked the following day and Paul said that was "too bad". After being in PPE at work all day, you'd think they could at least come diagnose and get parts order... I told them to cancel our plan and we were firing them. An hour later, I was called and told "we're trying to make you happy, so we have someone who can come tonight"...already had someone at our home from ACS attempting to get the motor going again, it's dead. Ironic that the technician who came only days before didn't notice the BURN SMELL & BLACK MARKS around the motor. My husband had asked if this was an issue, technician said normal. Do not use these guys.

Scammers, and rude be aware! They charge you a $90 diagnostic fee, but do not check all the system as they claim they do. Main problem was the capacitor, so that was changed (diagnostic fee + capacitor part+ labor + Freon = $300). Everything would be fine, but three months later we found out there was a Freon leak. I called the manager and was advised that "diagnostic" does not include checking for leaks necessarily; however, he claims they checked "the whole system" but there was no reason checking for leaks, so they did not. No clear answer on what exactly does the diagnostic fee includes. So, I paid the diagnostic fee that does not include diagnostics?!?! Manager offered to send a technician for ANOTHER diagnostic fee, claiming he knows "what I am trying to do here." No, Thank YOU!

Beware of Caldeco. Unprofessional and unethical company! Our two-year old compressor blew. It was under warranty (took them days to confirm this when a quick internet search could do it). Still quoted us $1,800 for labor and refrigerant. After waiting two weeks, they sent out two techs who didn't have expertise with a water cooling system. Told us that a supervisor would have to come out and we would have to pay an additional $2,000. This new quote is more than half of what we paid for the entire system 2 years ago. Denise has been difficult to work with. She isn't on the same page as the techs. Avoid this company. Too many other good ones in the Tampa area.

Be very wary of dealing with this company! We had a guy come out to give us an estimate for a new system, and although he was professional looking, he constantly bad-mouthed the other companies that had given us estimates. Then - shocker! - his estimate was 30% higher than the next highest figure we had received. To top it off, when he called back a few days later to follow-up, he got belligerent on the phone when we told him we were going with a different contractor: warning that we would be sorry we didn't go with Caldeco. I can understand aggressive marketing, but I'm not happy being bullied!!!

I called Caldeco based on the positive reviews. Unfortunately, my experience with them did not go as well. I scheduled my appointment for Friday 4/2 at 8:30 am. when they had not arrIved by 8:40, I decided to call. it turns out they rescheduled me for 10:00 but did not notify me. My handler is in the attic with access through my closet. I had emptied out the closet, which is such a hassle. it seems just common decency to not treat others as a insignificant and worthless. I suspect they must be paying for positive reviews.

I will never use this disreputable company ever again. Do yourself a favor and use ANYONE else! Caldeco damaged my a/c handler and then wanted to charge me $2k for their mistake! Do your research and use a company that is approved by the BBB! I ABSOLUTELY DID call the Caldeco office and the manager came to my house only to deny liability the entire time. I'm sure he felt defensive considering I had the owner of a reputable company at my house at the time he showed up. Again, PLEASE DO NOT use this company!

Called during the office hours per their website and was told I was going to be charged after hours rates since it was after their office hours (two hours different than their webpage). After waiting 2 hours for a tech to call, and me calling back a second time they said they couldn't come out today. If they had told me that in the first place I could have found someone else this evening. Instead I'm trying to figure out how to keep my 4 month old from over heating tonight.

I appreciate that you are sticking up for your employee. Yes I was interested, that's why I called and left a message! Matt dropped the ball. Why would you pull a permit and pay employees to install any ac unit without financing in place or a signed proposal? Again, it is great that you back up your employees.

Bought two Carrier A/C units Constantly breaking. Charges us $100 every time they come out (even under warranty). Can't seem to find anyone to come out at 1 PM in the afternoon. We're done.

This is a report of my third installment of the odyssey towards a new heat pump and air handler. The Caldeco Man showed up on time, and spent about one hour apparently doing a load calculation. He was quite chatty, and tried hard to make friends...after he was done, he gave us a written bid showing reasonable detail. His best offer for a variable speed air handler and 4 ton heat pump was $8500. The bid stated the federal tax rebate and the TECO rebate to lessen the pain, ending up at about $6900...adding in the tax credit in my opinion is a very questionable practice, since the Caldeco Man has no idea whether I might pay taxes or not etc...this is a deceiving practice designed to masquerade an inflated price! I asked the man if I could have an itemized quotation, but he flat out refused. Another big warning sign! Bottom line: These guys may potentially understand their business (load estimate etc...), but they also succumbed to the all-to-normal business practice of suckering in the uninitiated. A sad state of affairs, my HVAC friends! On to the next bid!

I have always had excellent service from this contractor UNTIL today. I called to get an appointment to have someone come out a give me a quote for my installing an exhaust fan for my attic. The person said talked to came right out and refused to do the job. I'm seriously considering looking for another HVAC contractor.

Our air conditioner broke at a rental property with a family and four small children , Caldeco was able to send someone right out since it was something that needed immediate attention which we were grateful for . When the tech came out he told us we needed a new air conditioner and would have a sales person come out the following day to price out a new unit . With a family living in the rental with a newborn who desperately needed a/c we called another a/c company who came out and repaired the unit and found that it didn't need replacing just a minor repair . Though I understand the money is in the replacement and not in the repair, It's my opinion that ethically the repair should come first or possibly send out another tech for a second opinion before requiring the costly replacement as some techs may have more experience than others .

They close at 5 pm on Saturdays not 6 pm. I'm not sure who's responsible for the times listed here but at least one of them is incorrect.