Update: 4/1/2025 See my super review below that has now turned to a zero. They play with your emotions and hard sell you extra things they don’t need. When I reached out about my $17000 system not working properly the manager Dave said they no longer wanted to do business with me. I have an entire recorded transcript. They are great until you have a complaint. Then they are the worst and avoid their contractual obligations and abandon their customers. Now I need to go to small claims court to get support for a system that is not working and I’m still paying for. RUN!!!!! I never imagined I would feel so close to repairmen as I did watching these gents leave today. Caloosa cooling is exactly what I wanted and didn’t know how to find. We have severe allergies and a new construction home. We need help asap! Caloosa Cooling made it a priority on a Sunday evening to discuss my needs and promptly ordered my parts. They are thoughtful and honest. Dave is the reason I decided to buy the real system I needed. He helped me to think about my needs and evaluate the true benefit of upgrading our system. There was no hard sell, no tough tactics just professional upfront and very detailed work. This job took three men most of 6-8 hrs and there was never a complaint. I also can’t prove they were ever here as there is no mess or boxes left behind. I will breathe and sleep well this evening for the first time in a long time. Do yourself a favor, don’t skimp on the Solaris air purifier-if you can get it do so! Thank you Dave, Samson, and Oriel!

Terrible company will never use them again. in the last year They have serviced my air conditioner three times and not a single time did one of the techs point out to me that they did not change the air conditioning filter, I of course assumed that they did since for 16 years in Georgia my HVAC company did that for you, and come to find this visit the tech hands me a disgusting filter and tells me it had never been changed in the last 12 months and had the original factory filter that was filthy dirty with an inch of dirt. So here I was paying them for a yearly maintenance check coming twice a year and they’ve been here three times and are just now telling me that I have to provide the filter and that no they don’t change the filter unless I ask them to. at the very, very least, the tech should have communicated to me that the filter was not changed by them and that I have to do that myself. I assumed they were changing the filter since nobody said anything to me. I usually feel like I have to babysit everybody that comes to my house, but I decided to trust them that they knew what they were doing and boy was I wrong. Maybe that’s how they do it in Florida, but I didn’t know that . Had the other two techs at least told me I had to provide my own filters. I would’ve done so. Since I can’t trust them to tell me what I need to do to keep my HVAC system working well with such a simple thing then I know I can’t trust them on anything else.

We contacted Caloosa Cooling because they installed our HVAC unit when the house was built. We had a minor issue—something that easily could’ve been diagnosed over the phone—but instead, they insisted on sending a technician and charged a $130 fee just to “check it out.” (The issue itself wasn’t a big issue, we were told that information within the first 30 seconds of the technician entering the house) Conveniently, they then discovered a $2,000 problem that had nothing to do with our original concern. Even more frustrating, they proudly told us they could install a special “upgrade” part that would prevent this issue from happening again. Interesting, considering the system was installed less than two years ago. Why wasn’t that part included in the original install? When we questioned this, the supervisor explained—condescendingly—that they only install the basic version of the unit as it comes from the manufacturer, with zero upgrades. If you’re okay with problems popping up shortly after installation and being hit with unexpected charges, then by all means, go with Caloosa. But if you expect reliability, transparency, and fair service—avoid them at all costs.

Caloosa installed my HVAC unit in late 2023 with a primary drain line at an upward angle, physically preventing gravity drainage. This is a fundamental violation of mechanical code. Even though we had Caloosa out three separate times, once for a system shutdown due to a clog and twice for routine maintenance, their technicians failed to identify their own installation error every single time. Instead, they blamed a dirty filter to avoid responsibility for their faulty workmanship. The Proof: We hired an independent company, Quality Control Air, to investigate. On 3/30, they cleared the lines and installed a brand-new filter. When they returned on 4/7 to fix the insulation, they found standing water still in the pan. This proves that even with a clean filter and clear lines, the unit could not drain because Caloosa installed the pipe uphill. I am now out $1005 to fix a code violation that was present since day one. Caloosa has ignored my formal documentation of their error and my requests for reimbursement. Prospective customers: Check your drain line pitch. If it goes up, Caloosa will blame you when it fails. I have filed a formal complaint with the Florida DBPR.

Just installed a new AC unit about a year and a half ago. Never worked properly and finally stopped working completely about a month ago. Cost just under $12,000. A large selling point was the parts and labor warranty. Was charged $130 to come out and look at it and was informed it would be $1,500 to repair and this specific leak was not part of the warranty. Dissatisfied with my initial purchase, dissatisfied with the performance of the system, and dissatisfied with the proposed solution.

New home, Caloosa installed A/C. After 13 months, system failed: lost all refrigerant. Reason was a cracked nut (over torqued). Talked to owner/manager, refused any responsibility, fingerpointed to manufacturer (nut was an installation item and I recall a technician during the previous service visit tightening all the connections). Cost me almost 2000$! I think the nut was free… Needless to say, I don’t recommend them - and I switched to another service of course (it’s cheaper too)

Horrible customer service and Very Unreliable. I recently contacted this company for a quote on a HVAC along with two other companies. The manager named Dave is very unreliable and rude. Do yourself a favor and call any other company in the area. Extremely unprofessional. I am going to hire another company.

I do not recommend them, they do not specify what the maintenance consists of, charging you dearly and leaving parts uncleaned, and they do not give you a contract with the specifications until they charge you, therefore you can no longer claim.

Caloosa Cooling took my money but never provided the service that they promised. In December 2023, I entered into a maintenance contract with Caloosa Cooling. They were to provide two cleaning / regular maintenance per year and they were paid up front for both. I scheduled my second service in June 2024. Caloosa Cooling canceled my service the day before my appointment because they were busy. They did not apologize and they expected me to rearrange my schedule to accommodate them. I called Caloosa serval time to reschedule, leaving messages each time (they do not answer their phone) and I have yet to hear back from them. Their business practices are unethical and certainly border on criminal activity as they scammed me out of my money.

We live in Naples, Florida. We bought an AC from this company a year ago, which I don't recommend at all. They are terrible, terrible, and we had horrible experience with them. Since the very first day we had problems with our AC. We had paid all the cost, despite the fact that the charges were pretty high. We kept having problems until today, having to deal with the hot weather. So we had another company check it and were told by the technician that the installation was wrong from the beginning, besides many parts having problems and some not having been installed at all. We had informed the company several times but they are soooo irresponsible. So just want to say we had terrible experience with them.

Caloosa Cooling installed my system in November 2019 and I have a 10 year warranty. The compressor failed July 22, 2024. Caloosa charged me $129 for the diagnosis, which is fine. They then gave me an estimate for $3500 for repairs which included an alleged discount on the new compressor of $1599.99. The compressor is under warranty from Lennox and would be free to them but they were going to charge me $1599.99. They were also charging me $399.99 for the fan motor which was also under warranty and would be free to them. They are a rip off. I got the same work done for $1800. Their warranty is worthless. Don't fall for it.

This place is filled with scheming fast talking liars. I was manipulated by Dave and his team into thinking I needed a bunch of expensive things to support my kid with severe allergies. When I complained that the systems they installed kept breaking they told me they no longer wanted to do service with me. I will post the transcript. These people make money getting you into long term payments with them and produce very little for it. Now I have a $17,000 system that can't be maintained and I'm still paying for it. Look on Google for my review when I first started. It was five stars now I'd give them a negative ten.

So Caloosa Cooling Installed my AC (New House) approx. 13 months ago and today the AC quit working so we called them out. Assuming they would fix it under warranty, they evidently found a shorted relay. They claim that electrical issues are not covered under warranty. Which to me is B.S. This was a part that cost around $70.00 so you would think they would at least have fixed it for a reasonable price considering the unit is only 13 months old. But no they reamed me good for $530.00. This is what you call a price gouging greedy POS of a company. I would NOT recommend Caloosa Cooling to my worst enemy.

Don't do it. Installed A/C new home construction was installed wrong with ductwork wrong size and no returns on one side on the house. it was 10 degrees hotter on one side than the other side. I questioned them about it and was told they knew what they were doing and was guaranteed. They came out 4 times and just didn't seem educated about installing A/C systems. At some point they quit answering my calls so I sued them and won very easily. I had to hire another Trane dealer to fix there mess. Trane Corp issued an apology for the bad workmanship. Don't do it!

Very frustrated with service. I have had an issue with my AC since I moved into my new home and they threw parts at it the first 4 times they came out with no result. Now that we are past the 1 year point they told me that they will now have to charge for parts even though the original problem still persists. Also, the last 2 times we have called for repair we have been told that they dont make repairs after 6pm. My house got up to 90 degrees inside. Imagine trying to sleep in that. Very frustrated.

Quoted me over 4 times the competition for repairing an air conditioner that is only 3 years old and still under warranty. They installed the junk to begin with. Then quoted me between $6600 and $12000 for a new unit when my neighbor just bought a great system for $2500 from a competitor. Make sure you get at least 2 or 3 other quotes - you will save thousands just by having the competitive quotes.