Very Disappointing! I Contacted Caloosa (original system installer) for a Trane warranty diagnostic visit on my 5-1/2 year old HVAC system ($130) on 7/22/2026 when it suddenly stopped working. The technician dispatched arrived the same day but was not trained or familiar with Trane inverter systems. After about 1 hour on the phone, a second tech arrived who was also clueless. After spending approximately 2 hours tinkering with the system, they concluded that the compressor and inverter control board were probably bad and handed me a $4200 warranty labor and shop supplies quote for repairing the system and left (the labor quoted is ~70% the cost of a new condenser unit) . They did not contact Trane FRP while on site, performan any detailed testing, or get authorization from Trane warranty center to order parts. When I authorized the repair the next day, they wanted 100% payment in advance and indicated that the final price could be much higher. About an hour after I authorized the repair, Saheid (Caloosa Service Manager) called and indicated that it was too much of a hassle working with Trane and that they would not agree to perform the repairs (Saheid suggested I find an actual Trane service provider with the knowledge and tools to work on my system even though they originally installed the system when my home was built.). Based upon this experience and feedback from some of my other neighbors that have attempted to use Caloosa for service, I would not recommend this company to anyone and I have shared my terrible Caloosa experience with Trane corporate so no one else who selects Trane equipment has to deal with this company. I give Caloosa 0 stars! Update 2025-07-28 Caloosa's reply is inaccurate. I did authorize the repair and instead of providing the payment link (I was not enthused about paying in advance but agreed to it) I received a call from the service manager stating that it was taking too much time to work with Trane and that they advised Caloosa to come back out to perform additional test and measurements that were never performed by the technicians during the first visit. He then stated that Caloosa would not agree to perform the warranty work on my system and suggested that I call an authorized Trane Service provider to get this warranty work done. Upon further research, I confirmed that Caloosa is not on Trane's list of authorized service providers AND it's technicians do not have any of the Trane recommended training or certifications for the equipment they installed in my home when it was built 5-1/2 years ago. I have since contacted an officially authorized Trane servicer who promptly came out and performed a very thorough warranty diagnostic that included looping in a Trane FRP technician and am having no problems getting these warranty repairs authorized and completed. Hopefully Trane & Neal (my builder) will steer future Trane customers clear of Caloosa in the future based upon Caloosa management's very unprofessional response and lack of support for equipment they installed.

Update: 4/1/2025 See my super review below that has now turned to a zero. They play with your emotions and hard sell you extra things they don’t need. When I reached out about my $17000 system not working properly the manager Dave said they no longer wanted to do business with me. I have an entire recorded transcript. They are great until you have a complaint. Then they are the worst and avoid their contractual obligations and abandon their customers. Now I need to go to small claims court to get support for a system that is not working and I’m still paying for. RUN!!!!! I never imagined I would feel so close to repairmen as I did watching these gents leave today. Caloosa cooling is exactly what I wanted and didn’t know how to find. We have severe allergies and a new construction home. We need help asap! Caloosa Cooling made it a priority on a Sunday evening to discuss my needs and promptly ordered my parts. They are thoughtful and honest. Dave is the reason I decided to buy the real system I needed. He helped me to think about my needs and evaluate the true benefit of upgrading our system. There was no hard sell, no tough tactics just professional upfront and very detailed work. This job took three men most of 6-8 hrs and there was never a complaint. I also can’t prove they were ever here as there is no mess or boxes left behind. I will breathe and sleep well this evening for the first time in a long time. Do yourself a favor, don’t skimp on the Solaris air purifier-if you can get it do so! Thank you Dave, Samson, and Oriel!

I don’t usually leave negative reviews, but I wanted to share my experience. This company installed the HVAC system in my new construction home, and because I trusted them, I also signed up for their twice-yearly maintenance plan. When my fan motor failed after only three years, I was relieved to learn the part was still under warranty. What was disappointing was the cost of the repair. I was charged $130 for the diagnostic visit and an additional $400 in labor to replace a warranty-covered part. The technician completed the repair in about 52 minutes, making the total bill $530. While I completely understand that skilled labor isn’t free, that amount for less than an hour of work felt excessive. I had hoped that being a loyal customer who purchased the original system from them and continued using them for maintenance would have been reflected in the pricing. Instead, I left feeling like I was taken advantage of rather than valued as a long-term customer. The technician himself was professional and completed the repair efficiently, so this review is not about the quality of his work. It’s simply about what I believe was an unreasonable labor charge for a warranty repair. I hope the company reevaluates its pricing so loyal customers feel appreciated instead of overcharged.

Caloosa installed my HVAC unit in late 2023 with a primary drain line at an upward angle, physically preventing gravity drainage. This is a fundamental violation of mechanical code. Even though we had Caloosa out three separate times, once for a system shutdown due to a clog and twice for routine maintenance, their technicians failed to identify their own installation error every single time. Instead, they blamed a dirty filter to avoid responsibility for their faulty workmanship. The Proof: We hired an independent company, Quality Control Air, to investigate. On 3/30, they cleared the lines and installed a brand-new filter. When they returned on 4/7 to fix the insulation, they found standing water still in the pan. This proves that even with a clean filter and clear lines, the unit could not drain because Caloosa installed the pipe uphill. I am now out $1005 to fix a code violation that was present since day one. Caloosa has ignored my formal documentation of their error and my requests for reimbursement. Prospective customers: Check your drain line pitch. If it goes up, Caloosa will blame you when it fails. I have filed a formal complaint with the Florida DBPR.

New home, Caloosa installed A/C. After 13 months, system failed: lost all refrigerant. Reason was a cracked nut (over torqued). Talked to owner/manager, refused any responsibility, fingerpointed to manufacturer (nut was an installation item and I recall a technician during the previous service visit tightening all the connections). Cost me almost 2000$! I think the nut was free… Needless to say, I don’t recommend them - and I switched to another service of course (it’s cheaper too)

Horrible. AC went out this summer. Tech said it was the overflow switch. They wanted $158 to replace that. He bypassed it we replaced it and the AC worked for 1 day. Went out again. Different tech came out who seemed a more experienced one. Said it was the thermostat. That it was caused by a surge and FPL under our contract with them would reimburse us for it. Said Caloosa would help get the paperwork in. He charged us over $400 for a thermostat that was worth maybe 160. Spoke with FPL who needed a form filled out. Caloosa refused to fill it out. Multiple back and forth calls to them and the manager. So not only were we overcharged but we are out the whole amount because they lied, overcharged, refused to help and FPL time line is now past due. What a piece of work they are. DO NOT USE THEM unless you like liars, being overcharged and totally unhelpful.

Caloosa Cooling took my money but never provided the service that they promised. In December 2023, I entered into a maintenance contract with Caloosa Cooling. They were to provide two cleaning / regular maintenance per year and they were paid up front for both. I scheduled my second service in June 2024. Caloosa Cooling canceled my service the day before my appointment because they were busy. They did not apologize and they expected me to rearrange my schedule to accommodate them. I called Caloosa serval time to reschedule, leaving messages each time (they do not answer their phone) and I have yet to hear back from them. Their business practices are unethical and certainly border on criminal activity as they scammed me out of my money.

We live in Naples, Florida. We bought an AC from this company a year ago, which I don't recommend at all. They are terrible, terrible, and we had horrible experience with them. Since the very first day we had problems with our AC. We had paid all the cost, despite the fact that the charges were pretty high. We kept having problems until today, having to deal with the hot weather. So we had another company check it and were told by the technician that the installation was wrong from the beginning, besides many parts having problems and some not having been installed at all. We had informed the company several times but they are soooo irresponsible. So just want to say we had terrible experience with them.

Caloosa Cooling installed my system in November 2019 and I have a 10 year warranty. The compressor failed July 22, 2024. Caloosa charged me $129 for the diagnosis, which is fine. They then gave me an estimate for $3500 for repairs which included an alleged discount on the new compressor of $1599.99. The compressor is under warranty from Lennox and would be free to them but they were going to charge me $1599.99. They were also charging me $399.99 for the fan motor which was also under warranty and would be free to them. They are a rip off. I got the same work done for $1800. Their warranty is worthless. Don't fall for it.

This place is filled with scheming fast talking liars. I was manipulated by Dave and his team into thinking I needed a bunch of expensive things to support my kid with severe allergies. When I complained that the systems they installed kept breaking they told me they no longer wanted to do service with me. I will post the transcript. These people make money getting you into long term payments with them and produce very little for it. Now I have a $17,000 system that can't be maintained and I'm still paying for it. Look on Google for my review when I first started. It was five stars now I'd give them a negative ten.

So Caloosa Cooling Installed my AC (New House) approx. 13 months ago and today the AC quit working so we called them out. Assuming they would fix it under warranty, they evidently found a shorted relay. They claim that electrical issues are not covered under warranty. Which to me is B.S. This was a part that cost around $70.00 so you would think they would at least have fixed it for a reasonable price considering the unit is only 13 months old. But no they reamed me good for $530.00. This is what you call a price gouging greedy POS of a company. I would NOT recommend Caloosa Cooling to my worst enemy.

Don't do it. Installed A/C new home construction was installed wrong with ductwork wrong size and no returns on one side on the house. it was 10 degrees hotter on one side than the other side. I questioned them about it and was told they knew what they were doing and was guaranteed. They came out 4 times and just didn't seem educated about installing A/C systems. At some point they quit answering my calls so I sued them and won very easily. I had to hire another Trane dealer to fix there mess. Trane Corp issued an apology for the bad workmanship. Don't do it!

Very frustrated with service. I have had an issue with my AC since I moved into my new home and they threw parts at it the first 4 times they came out with no result. Now that we are past the 1 year point they told me that they will now have to charge for parts even though the original problem still persists. Also, the last 2 times we have called for repair we have been told that they dont make repairs after 6pm. My house got up to 90 degrees inside. Imagine trying to sleep in that. Very frustrated.

Quoted me over 4 times the competition for repairing an air conditioner that is only 3 years old and still under warranty. They installed the junk to begin with. Then quoted me between $6600 and $12000 for a new unit when my neighbor just bought a great system for $2500 from a competitor. Make sure you get at least 2 or 3 other quotes - you will save thousands just by having the competitive quotes.