* Update there was flooding for Drain attachment and a 3rd visit, in less than 1 year** Cool Air Air Conditioning has been to my home three times in less than a year for the same unresolved issue, yes the have came out eavh time to address and repair but it is only due to labor warranty for 1 year. In which the company sibmitted invoices each time. SO they originally failed inspection due to no drain on the AC, yet later submitted pictures to the City of Lauderhill and had the permit approved without a physical re-inspection. This led to repeated calls and as recent a small puddle flooding inside my home under ac. Despite multiple service calls, the problem of installation correctly om new ac has persisted. Nonetheless, After I left an honest review, about last incident the company called asking me to remove it, then later denied reaching out — even though I still have the voicemail. Poor workmanship service, lack of accountability, and unprofessional communication. I am not removing this one. I hope it helps someone else and the city permitting does their job and complete re-inspections. The labor will warranty is almost up in November but the both AC units have a 10 year warranty by manufacturer at least. ------------------‐---------------------------------------------- The cost was affordable for new ac unit , initial inquiries quick responses and provided in writing. However the installation of ac is blocked from filter input. A total of 3 techs was at home completing installation of AC over 2 days . Sadly other family have placed the filters in over time and I didn’t realize how incongruent it was until recent, besides being angry , figured I should share this for others. As a female I believe companies give us any excuse for their downfalls. It should never have been left in this state and the tech ( professionals knew better) . Anyhow, I purchase smaller filters. UPDATE: The company called and offered correction of drain leakage blocking filter area, the drain was re- installed to eliminate blockage and because labor was covered by 1 year labor warranty and the new ac unit has a 10 year warranty there was no cost. I changed the review score because of the intentionality to contact me as consumer, prioritize correction quickly and follow up customer service. For this reason I would refer company.

That company is a bunch of scammers. The positive comments will be from your family. My family bought the air conditioning there, UNFORTUNATELY, with a supposed 5 year warranty. But their business is to NOT take charge of anything, that is, when you have a problem, the technician, in a month and a half, came three times for the same problem, stayed for 7 minutes, NOT solving anything, and you have to pay each time he comes, $185++185, + $75, and I still have no air conditioning. THEY ARE a bunch of scammers…. That’s their business, sending technicians and charging each time. I called another company and paid $150 with a 3 month warranty… he was there for 45’… and he fixed it… a section of the drain was clogged, the supposed technician didn’t check anything… he just looked and charged.

The worst service I’ve ever had in my life. The first person that came was great. I explained to him everything I already knew with the AC. The first guy says he have to wait for my AC unit to defrost to come back once the next guy came he did not even look to see what the problem was with my AC. He came over and he sat in his car to tell me that if he needs to check for a leak which I already told them prior to them coming, it’s going to cars for $495 just to check where the leak is. I asked if you find the leak then what he said this job is going to cost you at least about two to $3000 to do it. He asked me if I wanted to do the work and I said no and he said Welp you still have to pay your $79 so I pay the $79 for them to not even assist me at all. This company is a scam.

I own an Airbnb in Fort Lauderdale. I had a beautiful family staying at my home over thanksgiving. The AC began to malfunction. Of course I got desperate and called these guys. (I was in NY and they knew it). The tech came in, said I need a new coil and they wanted 2k to do it. I said no way, I will have my home warranty cover it ( I called them first, but they were unable to support for an emergency). Guests of course had to find another property. Sears came out, said all the parts in my AC were practically brand new and it was only a clogged line that caused the ice freeze up. They cost me over 2k for a 150.00 fix because they knew I was desperate. Contacting the city of Fort Lauderdale and Lauderhill on this company.

I paid in full for a new HVAC installation in July, and the system failed the City inspection Aug 4th. The technician scheduled to fix the deficiencies in Aug 8th never showed, and after that, Cool Air didn’t reach out to reschedule for almost three months until I emailed them a week ago. We finally set another appointment for today, Nov 22nd (9am–noon), and the technician no call/no showed again. Two missed appointments, zero communication. At this point it doesn’t appear the company has any intent to correct what they did wrong. Very unprofessional and extremely disappointing experience. Unfortunately I cant recommend this company.

We recently hired Cool Air USA to install a Rheem 15 ton AC system, a hefty investment. They conducted a site visit and cleared the space for installation. The AC malfunctioned 3 times within a week immediately after install. Ultimately the compressor failed and needed replacement which we waited over a week for and are still awaiting installation. Do not hire them for your place of business our office has been closed for weeks due to their negligence and lack of expertise. Customer service is useless as well.

I'm a property owner with10 units in South Florida and used Cool Air USA once in the past. As a return customer, I was hoping to receive a fair and reasonable price. The service call to check my AC handler $125.00. which was functioning properly with no needed repairs. It seemed reasonable. . However once on site, I was charged an additional $305 to check the drain pump. This was an excessive charge. I will be looking for another company to handle my properties.

This company came to the house where I live, it was the owner who chose this company for cleaning and maintenance of the air conditioning and when they finished the work they left the machine turned off and told me to turn it on at 10pm, when I turned it on didn't work, on Saturday I informed the owner and they didn't come to fix it, Saturday, Sunday, I really don't recommend it and see even after cleaning how the machine was left

UPDATE... the company made it right. They came out on my schedule and performed the work. It was greatly appreciated. This company is absolutely HORRIBLE! I had small issues with them over the years, but it has only gotten worse. There is NO customer service or accountability for horrible service. There is never a manager to speak to. I made an appointment for a simple AC tune up and duct cleaning and confirmed a two story home. They quoted me a price. These services are only performed on Tuesday, Wednesday and Thursday. They called back within an hour and cancelled because they had no one available. They rescheduled for the following Tuesday with a timeframe. Again a two story house was confirmed as they quoted me the price again. They failed to appear during that timeframe. I had to call them and was told their techs were 20 minutes out. At least 3-4 calls like this. Around 8pm, they finally confessed that they were too busy to do standard appointments and told me no one would be coming. I had to call them! At no time did they ever call me. Since I couldn't spend any more time away from the office, we agreed to Sunday morning. The tech showed up after the scheduled timeframe. Then the tech said he cannot do the duct cleaning because he was not told it was a two story house. I called customer service and was told they had no one else available to help my tech as they were not told it was a two story house. Despite informing him that every time I've called it has been confirmed as a two story house, they have no record of it. But they will gladly give me another appointment so they can be late and inept again. No thank you! I've wasted enough time and money on overpriced, poor quality work and horrible customer service. Sadly, this is typical for Miami. For your own sanity...use a different company...any other company...they can't be worse than this alleged business. I was forced to give 1 star...they deserve negative stars.

I called Cool Air USA on Thursday afternoon. I explained that my ac was still not working, even though I had just replaced the capacitor. I further described how the ac fan was behaving erratically. They made me wait until Friday for a technician. The tec did nothing to the unit because he was able to tell me, by my description alone, that the fan motor needed to be replaced. He did not have the motor on stock, the part stores were closed, and I would have to wait for at least 4 nights without an AC, with my home temperature at 90 degrees. If that was not enough, Cool Air USA wanted $450.00 dollars to simply replace a fan motor UNDER WARRANTY. Obviously, I did not hire them to do such an easy job. Their response was that they had to pick up the parts and process the documentation. This should not be so hard when technology, internet, and the abundance of ac supply stores nearby. I called another company that did not charge me for an assessment visit. My total cost to replace the part under warranty, PLUS the regular yearly maintenance check-up was $185.00. COOL AIR USA would have charged an additional fee for the yearly maintenance. I asked the Cool Air USA manager if the company could apply the $79.00 fee towards an actual service, such as an annual check-up, he refused. I do not believe I should have to pay for being left without AC for so long and for NO SERVICE RENDERED. Every other ac company gives you a free quote. I believe Cool Air USA provided me with a disservice, I used them once in the past, but I will never do it again.

I have lived in Miami for over 30 years and have always used many air conditioning companies and had never seen them. things as unpleasant and opportunistic as this company cool air usa, my mom moved from California to Florida about a month ago and called this company to clean the air and the ducts, a person came and gave her an estimate for almost $4000 which was to clean the coil the blower change a filter drier that costs $16 dollars at Gemaire Supply and they sell it to you for $395 and paint some ducts, it turns out that my mother accepted the job since she no longer knows about prices then we called a company and they told us that this company had stolen our money and explained to us that they pay the technicians 10% of each sale so they go to your house and try to sell you unnecessary things and at a much higher price than other companies that provide the same service to a affordable price in the end we did not pay the $4000 because the job only took two and a half hours to do they only used household water and an acid the paint is sold at Home Depot they are really thieves they pay the workers $17 an hour more the commission %10 of each sale so that they are obliged to sell the client anything, no matter if it is necessary or not, we are very upset with the treatment and the blatant way of wanting to do a job for twice the regular price We do not recommend this company to anyone from the heart, they are the worst

Customer Service needs training. On Sunday around noon, I went to the website and submitted my information to receive a quote for an AC inspection/Duct cleaning/standard maintenance. At 11:10pm I received two missed calls from this company. WHY are you calling your customers at 11:10pm on a Sunday night? This is extremely unprofessional. This afternoon (monday) I decided to give them a shot and called the 877 number to see about scheduling a service. The woman that answered is interrogating me asking if I need an inspection OR a duct cleaning. I begin to tell her that I am not sure, as its just been a few years that I have had it serviced and they are the experts and should be the ones to tell me after they come out for an estimate exactly what I need. It was a very frustrating call because she is asking me why I think I need my ac serviced? I am not the expert but I keep telling her it's just been a few years that I have had them come out and before the hot Florida summer months start I just want to mitigate any potential issues. She then tells me she will schedule someone to come out and tells me it will be $189 - then I tell her I see a coupon on the site and its $89 for an inspection, however cant someone just come out to SEE what I need and then provide me a quote? Anyway, I will be calling another company to work with. Overall frustrating call - Shouldn't be this difficult to schedule a simple service.

WORST COMPANY I HAVE EVER USED IN MY LIFE!!!!!!!! DO NOT USE THEM!!!!! Every single time this company has come to my house there is a problem. After confirming three times yesterday a part that we need for our AC unit the technician arrived without the part and instead of trying to fix the issue he repeatedly says it's not my fault it's not my fault it's not my fault . The workers are unprofessional and do not know their jobs. It took them five visits in order to fix a simple flush and to construct PVC pipes in my unit. The same PVC pipes that are now leaking everywhere and are not sealed properly. The work was horrible. No I have water underneath all of my wood floors and behind my walls. Instead of using appropriate material he chopped up pieces of foam and used masking tape to make everything stick together. When I try to communicate with management about it they will not even talk to you and if you're lucky enough to speak to one of their managers you will not be impressed with the level of professionalism! They don't care about fixing your problem. You are nothing but a number to this company. If you want an AC company that will never actually fix a problem and just try to get more money out of you then this is the place for you! Please save yourself a headache and find another company.

Although they fixed the problem quickly, they didn't follow directions. This is a rental unit and they asked for a credit card approval from me for $49. I completed the form and was told that they would call me before costing me another penny. That was yesterday and I never heard anything back from them. I called this morning and was told that they had charged the tenant $472 which he paid with a check. Hardly calling me before they spent another penny and leaving no ability to call another company for a quote. The manager asked what he could do to make it right, so he tried, but by then the damage was done and I now owe my tenant $472. This was very very expensive. I live on Miami Beach and the same service was under $200 when I had it done here last year. I asked for a spy of the bill which came with pictures. Strangely the before pics are very fuzzy and the after pics are very clear, but from what I can tell the needle hardly moved on one dial and it's very hard to see the other dial. It's fine to send pix, but as I can't even read the dial in one of them, it seems to protect them more than inform the customer.

I am currently deployed overseas with the U.S. Military. My apt in rented to a young school teacher and she does not know much. When she told me the unit had stopped working, I suspected it was the drain overflow sensor. I told her to call Cool Air USA since they were the last to service the unit. The response was fast and the service friendly. BUT, I was extremely surprised and disappointed with the price. As I had suspected the drain was clogged, just needed cleaning, along with the pan. I've had this done before and it cost me $90, less than 1 hour job. But Cool Air USA wanted to charge me $290, eventually they agreed to discount it a bit, but it was still $230. That is extremely high, specially when no repair was made, no part replaced, nothing, just a some drain and pan cleaning fluid and vacuuming. I can not recommend the company anymore nor will I use the service again. It seems that my tenant, a 23 year old girl, and my self being deployed overseas were just an easy target... she needed AC working and I am halfway around the world. Rick Arias

RED FLAGS EVERYWHERE. I called this company to my home in Boca Raton, FL on the $26 maintenance check promo. Two guys came. I knew I needed a new thermostat that was old. The guy pressed so hard on the buttons it was surely broken, then wanted $150 to replace it. He said I had to take the whole unit inside apart to clean it and quoted me $849.00 not including the thermostat, or I could get a new unit for $4,675.00. I said no to both. When they were leaving, I saw them take a propane like tank to the back. When questioned as to what they were doing, they said they were "topping off my freon" as part of the service call. My air conditioning was worse then before. My licensed cousin became available to take a look. He discovered that I needed 2 1/2 liters of freon in my unit that cost me $150.00. He did not have to take the unit apart to clean it and the charge was $350 for the maintenance service plus freon. Cool Air did nothing and had removed freon. My freon was not leaking. DO NOT USE THIS COMPANY.

I have a unit that is a year and a half old, it is practically new, at the moment it stopped cooling and I called COOL Air USA, they sent a technician who told me that the compressor was broken that I had to change it, what is the warranty, they charged me $850 to change the compressor. compressor +6 pounds of refrigerant for $79 plus what had to be changed is called Filter Driller $395 with a total of $1719 dollars the technician gets a commission for each sale of 10% that day I called the people who had installed the unit and They told me that the only problem the machine had was a capacitor that's why the compressor didn't work, the COOL Air Usa company is thieves and the technicians are not trained they wanted to steal from me I don't recommend them all those Reviews are fake they pay $25 to each technician for a Review and 50 per Review with photo and they pay Google to eliminate comments like this one that tells the truth

Called Cool Air USA for a maintenance and coil cleaning because I saw them working on my nieghbors HVAC. THEY DO NOT HAVE SET PRICES I should of know and that alone should of been a red flag. They set me up for a couple days out. I took the day off work and they never showed up nor did they call. I called back a few days later to reschedule and the rep never even apologized on behalf of the company for their no show instead tried to set me up for another appt days out. I asked to speak to the supervisor that refused to get in the phone but was sending me messages through his rep after I asked to speak to the supervisor directly three times and now I am here giving you a heads up so that you don't waste your time and money on a non reputable company. I have a new contact to an HVAC guy who was highly recommended and I'll come back and give a review on him and share his contact here if I am happy w his service in a few days.

I wish i could give NO STARS!!! This is by far the worst company out there!!! They are shady as hell. Charged me $200 for a permit to be pulled (which I wanted) but never pulled it! it wasnt until my unit was acting up after 6mo of being put in. I called them to ask for my permit number because there was no way this job passed. I was told they could not find it. Guess what they never pulled it so after a year I had to force them to pull it. They went around the laws and had another company pull the permit for their job. Which I guess is ok. the installed our new unit knowing the existing duct work was not the right size and never said a word. NEVER USE THIS COMPANY. They steal your money, are rude as hell over the phone on in the field. Plus look them up on Sun Biz they have tons of different names they do business because then are so shady!

I would advise anyone to stay away from this company, they're extremely unethical and will have you paying for services that will never be rendered. This is why they have a class action lawsuit. Very much predators. Do yourself a favor and look elsewhere for your AC issues. I would give zero stars if I could. One man even defecated in my bathroom and had my whole house smelling horrendous. Who comes to a customers house and takes a huge crap? They were so disrespectful. I also overheard them discussing where I worked as if they planned to really upcharge me because they percieved that I could "afford it" This was all back in 2016 & I still take the time put to warn ppl about this company because I'm that passionate about criminal & unethical business practices. I spent over $1,000 & never got my AC fixed, they're scam artist!

****USER BE WARE****** ****PREDATORY BUSINESS***** If I could do negative stars I would This is the 3rd year in a row they service the AC and this is the 3rd year in a row they leave it broken, all 3 yrs it's the same part they break and this is the 3rd year in a row they say it's not there fault. AC was working perfectly until they touched it a few days later the AC doesn't work. They come back and say there's a leak of freon which it was never leaking before they touched it. Now they expect us to pay an additional $2,400 to fix what they broke. Predatory business if it wasn't cause the owner had a service contract with them

On September 22, 2019 my tenant called this company because air conditioning unit stopped working. One of their repairman came out and his initial inspection findings was: electrical conductor 50 MFD was bad $275.00 and it needed replacing. also recommended hard start kit for compressor $245.00 and service call $69.00 total of $589.00 I paid the service call and sent them on their way. The following day I called my air conditioning guy came out and the only thing that was wrong was the 50 MFD conductor and the bill was only $120.00 Please "DO NOT LET THIS COMPANY TAKE YOUR MONEY"

I had a technician michael come to my condo apt it was $79 dollars to look at the unit in the roof over here the unit was just blowing out hot air after looking at the unit he said that there were some fuses blown out, and I needed another part to start again the compressor he got it to work for a month it lasted now it is broken I was charged $430 for the repair and now I have no ac again I was scammed i want you to know that I am taking legal action against your company through my lawyer. Please , anybody do not use this company , they're scammers

We recently hired Cool Air USA to install a Rheem 15 ton AC system, a hefty investment. They conducted a site visit and cleared the space for installation. The ac malfunctioned 3 times within a week immediately after install. Ultimately the compressor failed and needed replacement which we waited over a week for and are still awaiting installation. Do not hire them for your place of business our office has been closed for weeks due to their negligence and lack of expertise. Customer service is useless as well.

No, no, no. This company is completely unprofessional. They left air conditioner parts and trash all over the roof. There were metal shards falling from the roof on to balconies. And they trespassed on to private property, and used a knife to try to open a woman's locked gate. And the person who hired them says that the AC doesn't work, and they won't answer her calls. Truly, save your money and find a different company.

We used then in 2014. From the time they installed the unit to now ( just over 5 years) we've had nothing but issues. The unit is ridiculously loud, drip pan was cracked when it was installed so there was a leak and mold. And not the unit is once again leaking. I can't say enough negative things about this scam of a company. Did I mention that they charged us to fix the problem they created in the first place?

So we scheduled an appointment for them to come do a service. They called the day before to confirm. The day of cam they told us between 11-2 on a Saturday. We waited at home, and changed our plans . They did not call or show. When we called back they told us we were liars and hung up on us. Very unprofessional and unreliable. Never trust a coupon for recommendation.

This is a dishonest company. They came home and wanted to change the entire unit using 25 different excuses. When we said no, then they started scaling down the repair from $2,500 to $1,200 ...at the end we replace the air filter and let the coil unfroze and the unit is like new again. I can swear they new there was nothing to repair from the first moment they saw it.

They charge for. Service charge then they charge an additional 175 to tell you what's wrong. Additionally they charged 199 for. Tune up plus 175 to clear an unclogged drain line which didn't need cleaning. Not to mention when I purchased the unit they said it was a carrier, which it was not, it was a cheap subsidy of carrier, Save yourself aggravation don't use them

Very unprofessional. They were supposed to come and give me an estimate between 5 and 8 pm. They ruined my dinner plans and then at 8 pm the guy didn't even apologize for not showing up and left me a message " if you still need help, calll the office tomorrow". If that is the way they treat potential customers, imagine how they treat you after you have paid.