Several dispatches and the new installation performed by East Coast Air still has issues. The photos included show the shoddy workmanship on first dispatch. Plywood foundation installed by them went from being a single sheet of ply to 5 or 6 poorly paired pieces of ply. Air leaked out of every 1/4" to 1/2" gap. I later caulked it hoping it would help. Second dispatch was because the AC stopped working the same evening of the day of the install. That was due to a missing cap on the condensation outlet that caused an issue with pressure and suction. They came, placed the cap and tested levels. Third was to pick up the pile of concrete left behind from the wrecked out pad originally there. Thinking about it now, the original was probably up to code and was replaced with a pad with a Styrofoam core. Fourth dispatch (I think) I was reporting water pudding up in the power cab of the air handler. They also applied mastic to riser duct to the ceiling. I talked about the fans blowing hard and maybe that's why I had all the humidity. I was told I could get in there and change the fan speed myself if it continued to be a problem. 5th (Reinstall) humidity was so high and all of this cold air was blowing out the backside of the unit I requested a reinstallation, including replacing the ply wood they oringally installed. This final attempt( the installer showed up two hours past the appointment window) is when they failed to tape the backside once again and only applied a thin layer of mastic on the right side. They also never replaced the insulation in the intake like they said they would and never gave me air filters for the unit they said they would. They banged up the unit some, too. They never applied foil tape to any of the seams at the base of the air handler. Other photos show mildew now built up, tape and insulation I had placed to seal leaks, insulation around the pipe going in that was left off that I replaced, the missing grommet at the end of the pipe that was burnt off at the install, missing mastic, thin mastic, wet wood, missing clamp off the electrical flex duct. After experiencing 70% humidity in my house during the weekend, and discovering untaped and gaps within the insulation, I was fed up. I called for a refund on labor. During the last phone conversations they offered me $350 and requested a 7th opportunity to come out to "finally" tape up and apply mastic to the duct located above the air handler which goes to the ceiling. Initially, I agreed, however after hanging up with Scott, the owner, I reflected on our conversation and my experiences, I called back and canceled. After realizing that 5 or 6 dispatches for a new and simple install, after being talked down to, after being cut off midsentence several times(once I was hung up on by Chris), I was done with them. Scott had started getting snippy and loud on the phone and I told him to take it down a notch, which then I was accused of being too "chill" of a guy and that's just his personality. Then later I was told I had a "type A personality" and that my story didn't match up and I didn't know what I want. Funny how I went from "chill" to "type a". After reading some of the negative reviews that aligned with my experience(despite several overwhelmingly positive reviews), I decided I couldn't trust these guys back in my house. Which, of course offended him...probably because there are other reviews claiming theft. He likely assumed that's why I didn't want him back. Every time they came out I was accommodating. Offered water, sandwiches, left them alone most of the install so they could do their job. Offered snacks and juice boxes to the installer's kid when the installer brought his kid for the 2nd attempt of this installation. Yeah, that happened. I'm a nice guy. Howvever I got tired of being taken advantage of, got tired of taking days off from work for these guys, and got tired of Scott's mouth. Maybe he'll learn how to talk and listen to people after this one.

They don’t know what the heck they are doing. AC was broken for 3 weeks because the tech told us that the part that was needed to fix the unit needs to be ordered. They took $1000 and when my dad called the owner to get an update because 3 weeks with no AC in South Florida is literally crazy… the guy had no idea about what ‘part’ that was needed let alone that we had a pending order to be fixed. When they finally come to fix it $3000 later, it still wasn’t working properly. So today my brother calls the company back and the guy starts THREATENING my brother and saying the most wildest things that you should never say to a customer who just paid $3k for basically nothing… so crazy to believe they’re in business. In my field of work, I have several vendors that could easily do the job quicker, cheaper and more efficiently due to the Tenure of business relationships I’ve created ALONG WITH RESPECT. However, we used East Coast Conditioning because they’ve been the company to do our AC work at home for as long as I can remember. Rest assured, we’ll be taking our business elsewhere. Disgraceful company. Save your $$$ and call elsewhere.

Update: We have received several second opinions as to our air-conditioning issues, and both companies referred to a poor installation job as being part of the issue as to why our air conditioning units are not functioning properly. We’ve had ongoing issues with the new units installed by East Coast Air. From poor communication to frustrating warranty and service experiences, it’s been a nightmare from start to finish. They rarely arrive or call when promised, and the cost of repairs on their own installations is nearly as high as replacing the units altogether—leaving us both frustrated and disappointed. They’re quick to make the sale, but be cautious about what happens afterward. Unfortunately, I cannot recommend this company.

They Installed my system a couple of years ago. On Saturday night The unit was not cooling. Reached out to them via text on their site just to deal with an AI agent. Continue texting on my phone and at about noon I texted for an ETA AI gave me a phone to call to get immediate answers. I called just to talk to another AI agent which try to simulate a human making noise on a keyboard. AI agent told me she was going to escalate so someone would call me. Well didn't get a call and finally gave up by 3 PM. Call another company and they were here within the hour and the job was done in no time. Well AI did its job and hopefully will give their human owners feedback on how not to loose customers.

You sent somebody so young they didn't have any experience. once he arrived he had to call somebody to walk him through the steps to check the hot water heater. after 15 or 20 minutes he said my problem was in my pipes. In my pipes? then he put a supervisor on the phone and that guy continue to talk and talk and talk and basically said the issue was probably, probably in my shower head or faucet. The issue was never resolved and they charged me $185. needless to say I won't be using them again. Terrible experience

A poor experience that continues. 11 months after $9000 system replacement, which was a dissappointment, the system failed. Contacting them for a service call is impossible due to the AI agents controlling both the text and phone communication. So far, 15 hours with no response. So, if you want to pay top dollar for a mediocre job that fails in under a year, sleep with no AC and get ignored when requestong service, then you will love this company.

Deplorable. I spent 7K for a new AC two years ago and it just failed. They are seriously asking for $2,200 more to repair. Go somewhere else.

Rude, will not return calls and even hung up on me. Installed my a.c. incorrectly and caused water to drain inside and ruin wood flooring.

As I sit here in the 90 degree house, I am grinding my teeth about this company. I picked them to do an urgent 3 ton typical residential replacement 11 months ago. Just got home for being away and half of the house is hot and wet because the system failed. I started calling at 4:45. Still no response. Worse yet, their on call answering system and contact system at the website are AI. Total mess! Worse yet. Never wanted them to do the job, but it was urgent, my wife was just out of major surgery, and our go-to AC company needed more time. Compared to some of the bigger players around, these guys are not comparable. The finished job is not even close. I did not find all of the air handler pieces left behind until a month later. My wife was the priority at the time, not cleaning up for this bunch. They swiped my GPS NBPI device inside the existing AHU. When the owner visited, he was condescending. He totally ignored two requests that I made, and foolishly thought we were getting. The installation took place on a stormy day and the crew had to handle the attic heat and outdoor downpours. As is normal, we tipped them in cash and beer. Little did we know what was left behind. Bottom lines 1. The human answering the phone at our go to AC company is at work, just talked to them. Not a peep from east coast after hours. 2. We paid a premium for them because of a difficult situation. In hindsight, looks like they took advantage which is very sad. 3. We should have stayed out of the house either with friends or a hotel so that we could have waited for the real Pros. So, be aware of east coast. They do not deliver the value that some other companies provide at a minimum. Worse, is that they do not have a business that support products after installation. Very sad.

Wish there was a "0" rating. DO NOT AND I REPEAT DO NOT HIREBTHIS COMPANY. READ OUR EXPERIENCW BELOW ON A BRAND NEW UNIT THEY INSTALLED AND PEOBLEMS BEGAN IMMEDIATELY THEREAFTER. "The agreement which was agreed upon was violated 12 months before it's completion.I called your office yesterday to inquire about scheduling service as per agreement,unfortunately I was disrespected by your employee,I was questioned as to why this special agreement of 30 months was initiated,I was disrespectfully told by same employee after requesting to leave a message for you that no message would be taken because you will not respond to me.Over the past months I was always contacted by someone in your office to schedule service,conveniently,to violate the agreement without notification I was never called,not by an employee or an automated system.I contacted you this morning and in our conversation you repeated and reinforced the disrespectful unprofessional conduct exhibited by your employee prior by stating,you will not respond to my email and because I was notified by an automated system for 12 months of which I wasn't,you will no longer honor the agreement.Your intent to violate this agreement is deliberate and premeditated,for such reasons I am requesting an additional 12 months of service and the disrespectful and unprofessional employee be reassigned or terminated.Prior you notified me,that you will not respond to my email therefore I am not expecting one,I am looking for action or inaction.

This company is trying to charge me $1600 for replacing a condenser fan motor, they came out to my residence and lied about the defective components in my AC condenser unit. Another company already diagnosed the issue to be a defective condenser fan motor and quoted $450 for the repair. East coast AC, stated that the capacitor was defective and under seized for my unit, which was a lie, for the capacitor was just replaced by a certified York dealer less than two months ago. They also quoted ridiculous amounts for other non-needed parts. So I requested that they send me pictures of the defective units, along with pictures of the replacement units prior to the work be done. But, they never complied with my request. And now my AC has failed again in three attempts from this dubious company. I used them because my York dealer was over-booked.

Touted financing . Price very high . I just got out of the hospital , not feeling well or thinking clearly . Read bad reviews, he spoke poorly about other competitors . I called to cancel . Many times . I called Syncronicty Bani . I have so many emails about requests for additional credit cards ? Scott Smith tried to intimidate me . Stating I fired him , I'm not a priority , I'm taking food off his table, and his workers . He purposely has not emailed me . It's 400 am , I'm very upset . He's a desperate Business owner . Who would want to do anything with him ' He called himself all the names he hurls at others ! I have no business with his company ' Shame on this Scott for no follow up , a hostile attitude and lying about a fee from the bank

Very poor service all round. Taking them to small claims court for coil charges that was never installed or delivered. Repeated calling no credible response. Great at setting appointments, no show 98% of appointments. Try another company.

Have to say if you ever decide to use them please note they are HORRIBLE on time Windows. Gave me a time Windows from 11:30am - 1pm. Its 3pm and the tech sill isn't here. WILL NEVER HIRE THEM AGAIN! My times is just as valuable as yours.

Rude, won't return calls and even hung up on me. They installed my a.c. incorrectly and also blocked half the coils. Water drained inside the house and ruined my wood flooring.

In response to Mr Smith's claim that he doesn't recall my particular job, here's a copy of the invoice to refresh his memory and prove to everyone else what a liar he is.

Deplorable. I spent 7K with them two years ago on a new AC unit. It just failed and they seriously want 2.2K to repair despite the warranty. Go somewhere else.

They gave me a two hour window and never showed or called until 15 minutes after the window passed. Very unprofessional

Purchased in December 2023 Good installation March 2024 (4 months) Unfortunately, my permit is still open. They said they did not have an employee to meet the inspector at my apartment. The door was left open for them, as I told him in advance, I would not be home. I'm sure this will eventually get sorted.