We were without an air conditioner for 6 days. We contacted Gulf Shore thru Costco. This company quoted us outside the ball park . pricing thru Costco. Unaffordable!!! Then Dave the sales rep showed us different good quality AC systems for better pricing directly they Gulf Shore instead of Costco. He sold us a Bryant legacy claiming it was as good yet more efficient than our existing Carrier. We believed Dave ans we were hot and desperate. Our new AC was installed 4 days ago on Sat 10/12. By Sunday morning our new AC was not cooling our place. A technician was sent out who diagnosed the unit and said it was running fine and blamed our NEST thermostat! Meanwhile, the handler was cold and the outside doors and black foam were all wet with condensation. The technician said that was normal. WHAT!!! I called Dave to report this to him. He didn’t care. He told me to call the office. I called the office and spoke with Debbie who promised to call me back on Monday. I called Monday morning and she said she was talking to management and I will get a call back. I called Tuesday morning and Nadine answered the phone. Debbie wouldn’t talk to me. She told Nadine to tell me she was talking to management, again. No call back. Here it is Wednesday morning. I woke up at 4:30am sweating with AC set to 77°. I turned it down to 75°. It is 7:10am and it has yet to start!! Says cooling in 30 mins for over an hour! To ad insult to injury we did replace a 2 yr old NEST thermostat with a brand new one! My humidity is high. Gulf Shore needs to remove the new piece of junk AC from home. This brand new AC is not working as it should. They’ve got my money and left me hanging. I even sent them multiple photos. I’m having more problems with this brand new unit cooling my home than I did with my old my unit. SO VERY DISAPPOINTED for the price! BOTTOM LINE - I WAS SOLD A CHEAP UNIT FOR $9k because the company knew we were desperate and took advantage of us!

In 2020 we replaced our a/c system, including enhancements to the duct work. Our cost was approximately $12,000. Since install we have a had a constant whistling noise from our air handler (in the garage). Service calls from Gulfshore resulted in varying reasons for the whistling, but no remedies ever offered. Two years later, during the summer of 2022, we began to experience intermittent coil freeze ups. In the fall we noted mold forming at the output plenum. When contacting Gulfshore we were told that a $100 nonrefundable service fee would be required with a $14 fuel charge. Having been a customer for two years I felt the charge was excessive and went elsewhere for service. I was ultimately told by another trade that the duct system was not adequate for the air handler and the filter was too dense. Wanting to provide Gulfshore the opportunity to verify and make things right I contacted them to see if they would now come out to check their work. I was told that the report of the other contractor was opinion and the work never would have been approved by the county if it were inadequate or incorrect, and that they would be happy to come out for $114. Knowing what I know now I would not do business with Gulfshore again. I’m not a cancel-culture kinda guy, but I do believe word of mouth is the best advertising.

Terrible service. Expect to be without A/C for over a week. No one cares. The system is 14 months old. I have an elderly parent over 89 years old living with me who has health conditions and Gulfcoast Cooling doesn’t care. Bought the system through Costco expecting better service and I received the worst service ever. I know parts can fail, but this company is expecting me to wait for a week for parts. How do you not have Fed Ex or work with a sister company and see if parts are available. Also was told Lennox is a better brand than Trane. Not sure about that. I cannot believe that nor understand that. I warn future customers, think twice. They don’t care about the customer. I will be contacting Costco as well. I paid more for this unit than other vendors, expecting to receive better service. Extremely disappointed. Warning- do not use this company. Side note- second day, no call from a manager. Asked McKayla twice to speak with a manager on two different days.She said she sent an email to the managers. Crickets. And they sent me an invoice, but Donna told us to ignore it As I mentioned, no one has reached out to us. Oh, they did bring a portable unit this morning.

Bummed out about this one, they were nice people but overall this was hard on us. We paid for dispatch of Gulfshore tech, yes we know our AC is old and needs to be replaced. It was hot since our AC started blowing warm air starting the night before. We were told our compressor was bad and needed a replacement and then quoted us 4K to replace the compressor. Luckily, when I was looking for with other companies for quotes for new replacements, I told the company the situation and he asked if he could come and and look at it even though we already had it looked at. New AC guy replaced the capacitor and got us up and running. He told us Yes, your compressor is probably going bad but replacing the capacitor will give you a little time to decide and figure out what you need to do. ( he checked if thats what we wanted to spend the money temporarily to get us back up and running ) Yes I am grateful Gulfshore tech arrived pretty quick and was kind, but wish we were given some options.

DO NOT USE THIS COMPANY!! I got all new duct work and a new ac unit installed by them less than 3 years ago. (The service guy said that’s not considered new? and it’s typical for there to be mold all over the blower motor.. and for insulation and things to start falling apart around this time.) lol what? These are just the recent problems but it has literally been nothing but problems since the install and never any actual help from these people at all. From the salesman to the service guys, I’ve been gaslit and lied to multiple times, about a number of different things. All they do is try to take your money! They reschedule appointments the day of, sometimes for months later. They never follow up when they said they will. They don’t even call back half the time. If I could go back, I would spend THOUSANDS more just to go through a different company. Save your money and frustration and USE SOMEONE ELSE!!

Poor Communication I hired this company to install an air conditioner and signed up for their service contract, thinking it would cover future repairs. For three years, they charged me monthly without providing any service. I never received receipts, updates, or any contact. When I called, they said they had the wrong phone number and email. I corrected it, but a year later, I found out they never updated it. Today, I noticed an increase in the monthly fee and called again—only to be met with rude customer service. They told me they only communicate by email and don’t send receipts, letters, or make calls. I’ve paid for a service I never received. I take responsibility for not catching it sooner, but their lack of transparency and professionalism is unacceptable. Be cautious if you’re considering them

Do your homework as they blindsided us by not installing the correct and entire air conditioning system for $15,000. I would never recommend this firm as the salesman, nor the management cared about the situation. I was there when my husband, the salesman and I discussed the system replacement, yet they did not do it correctly and now they want more money after the fact/installation.

I've had nothing but problems since they installed my new air conditioner and it's not the air conditioner per se. It is the stupid thermostat that they replaced and they should have left my old one there. It was fine. Never had a problem. I will not recommend them to anybody