Purchased my home in April 2022 and a key selling point was a new RunTru by Trane package unit installed by Hi Vac not six months before. As it turned out, RunTru was more like RunNot. The unit had problems almost immediately after I moved in which continued through July of this year: frozen coils, leaks, multiple failed TXVs, failed blower motor…the list goes on. Hi Vac was utilized for each repair and I paid for the annual maintenance plan. Despite the ongoing issues including several long stretches with no cooling, growing costs once the labor warranty expired, and some hit or miss customer service experiences, I remained a loyal customer until this summer because they had great reviews and I like supporting family owned businesses. This May the unit had frozen coils (again) and I was told the TXV needed to be replaced (again) even though it was just replaced in December. Paid for that fix. A week later not cooling again. This time it was the capacitor. Paid for that fix. Then I woke up one morning in June to no cooling again. The coils were frozen over (again) and this time I was told there was a leak behind the coils but the part wasn’t available in FL. They added coolant and told me that would last until the real fix. It lasted a day. Temperatures in my home reached 90F with 60% humidity. I was then informed that the needed part would take at least three weeks to be manufactured but they would send two portable ACs for use in the meantime. Great. When I went a week without cooling previously no such offer was made, so I was appreciative of this improvement. I was promised that the tech would set up the ACs and make sure the house was sealed up around the units. Should have known it was too good to be true. The ACs smelled like mold and I spent another two hours after the tech left actually sealing up my home because he left gaping holes exposed to outside with both set ups and I almost had a large lizard in my master bedroom. But the real final straw was the call with John in service earlier that day. As he explained the three week timeline, I asked if it didn’t make more sense to consider a new unit given the ongoing poor performance of this unit. Instead of offering some sort of discount for a new unit or connecting me with sales to keep me with Hi Vac the response was “well, you know you’d have to come out of pocket for that.” No kidding?! So I did just that with a different company in early July because it was clear that Hi Vac did not value me as a customer and was not interested in retaining any part of my business.

I purchased a home that was already using this company for a maintenance contract, and I decided to keep them on board since they were the original installers and supposedly knew the ins and outs of the system. They had no problem collecting the maintenance fees, but the moment you actually need service, it becomes all about $$$ and negotiating every little thing. I used them multiple times and constantly felt like I was being upcharged for things that should’ve been included. Every visit turned into another discussion about extra fees, additional charges, or things conveniently “not covered.” Overall, a very poor experience. I ended my maintenance contract a few months ago. Recently, I called because my compressor was making a very loud noise that clearly was not normal. They collected their fee to come out, I was told everything checked out fine. Fast forward to today — the A/C stopped cooling completely. I went into the attic to check the air handler and found a complete mess left behind from whoever last serviced the unit: Gatorade bottles, water bottles, pipes, fittings, and random trash scattered around the attic. Extremely unprofessional. At the end of the day, I just want an A/C company that performs yearly maintenance properly, keeps the unit running well, and when something breaks, comes out, fixes it, and charges fairly for parts and labor without a million hidden fees and constant upselling. This is not that company. I’d avoid.

Our first experience seemed to be a good one - but the latest leaves me questioning everything. They were timely in arrival came out and looked at the unit and told us that because of the age of the unit replacement parts were a challenge. Quoted us 4k for a solution that may not work long term so we replaced the unit. 13k for a new unit and signed a service contract to have them routinely manage our units. Fast forward 8 months when the other unit “goes out”. Quick arrival, same story as before - 4k for replacement coils that may or may not hold and 15k for a new unit. Sounded WAY too familiar so we called someone else to look at it. They came and said the unit wasn’t working because the filter (on the afore mentioned service plan) was filthy. Fixed for a 60 dollar service fee. No unit needed. Please know, we tried to resolve this concern directly and asked only that our service fees be reimbursed (after 3 calls to get someone who could “help us”). They refused AND are still requiring we call to cancel. Buyer beware - my first positive review was under the impression this was an honest company. Might have saved myself 13k the first go around.

Please take this as a warning... This company sold a unit to my wife via Home Depot that poor quality and workmanship is a compliment. 5 days later the nightmare started with the first service call ... yes 5 days. Less than a month. had to come out again and replace the entire Air Handler. 6 months after they had to come out again to replace the evap coil... follow by several calls because the unit was not cooling and always charging us to add Freon. A year after again out here removing the coil and removing all damaged insulation From the workmanship. 7 days later had to call because the AC was leaking, work order says they replaced the drain pan all they did was try to putty the crack never replaced. Just found out they installed a 5 ton air handler with a 4 ton outside unit. Please be very careful . My poor wife had was completely taken for a fool by this company. Please be careful!!!!

Bought a brand new Carrier central system from this company because of the great warranty and brand name. When my air handler failed and was still under warranty, I was so glad for my selection. But when this company told me that it was $110 for them to come out and another $500 for a ten minute flat rate labor to replace the failed part that was “under warranty”, that’s when I knew that, although I choose the right brand, I definitely didn’t choose the right company. They had no shame in telling me that 600 dollars to spend 10 minutes to change out a part that was under warranty. Even if they do come out in a timely manner, I could never recommend a place that over charges like this! I paid in full like the good customer I am, but I won’t ever be using this place again. Thanks for ripping me off Hi-Vac!

So I booked an appointment with Joe for a Friday. He comes and takes pictures of the area...seems nice. Joe tells me that he'll have a quote to me by Monday. Monday comes around and no quote, Tuesday, Wednesday, Thursday and so on...no quote. He finally decides to call me back weeks later. Tells me...oh I've been busy and I won't be able to give you quote for a couple more weeks. This is hilarious. Then tells me he wouldn't even be able to install until the summer of 2022. Maybe this is a good company and just has a bad employee but either way I let a guy come into my home, take pictures, walk around my home and it was all for absolutely nothing. Thanks Joe! 🙂

I purchased a “New”Tranes unit with Hivac in June 2020 Since November 20,2023 I had encountered 3 issues with the Unit and no working A/C. Warranty ran out and as of today I have no working A/C unit and Joshua the owner of the company refuse to have anything to do with me or the A/C unit I have no Freon in a Brand New Unit I was told there was a leak by one of their employees and documented No one came to fix it although they were out here 3 times in 3 years Warranty was valid at the time I am disabled Vet suffering with medical issues Can someone please advise me

Have been using them for years, however their services has deteriorated. They replaced 4 AC for me over the past year and everyone has been a problem. They are constantly going back out to fix problems after problems.

Purchased my home in April 2022 and a key selling point was a new RunTru by Trane package unit installed by Hi Vac not six months before. As it turned out, RunTru was more like RunNot. The unit had problems almost immediately after I moved in which continued through July of this year: frozen coils, leaks, multiple failed TXVs, failed blower motor...the list goes on. Hi Vac was utilized for each repair and I paid for the annual maintenance plan. Despite the ongoing issues including several long stretches with no cooling, growing costs once the labor warranty expired, and some hit or miss customer service experiences, I remained a loyal customer until this summer because they had great reviews and I like supporting family owned businesses. This May the unit had frozen coils (again) and I was told the TXV needed to be replaced (again) even though it was just replaced in December. Paid for that fix. A week later not cooling again. This time it was the capacitor. Paid for that fix. Then I woke up one morning in June to no cooling again. The coils were frozen over (again) and this time I was told there was a leak behind the coils but the part wasn't available in FL. They added coolant and told me that would last until the real fix. It lasted a day. Temperatures in my home reached 90F with 60% humidity. I was then informed that the needed part would take at least three weeks to be manufactured but they would send two portable ACs for use in the meantime. Great. When I went a week without cooling previously no such offer was made, so I was appreciative of this improvement. I was promised that the tech would set up the ACs and make sure the house was sealed up around the units. Should have known it was too good to be true. The ACs smelled like mold and I spent another two hours after the tech left actually sealing up my home because he left gaping holes exposed to outside with both set ups and I almost had a large lizard in my master bedroom. But the real final straw was the call with John in service earlier that day. As he explained the three week timeline, I asked if it didn't make more sense to consider a new unit given the ongoing poor performance of this unit. Instead of offering some sort of discount for a new unit or connecting me with sales to keep me with Hi Vac the response was "well, you know you'd have to come out of pocket for that." No kidding?! So I did just that with a different company in early July because it was clear that Hi Vac did not value me as a customer and was not interested in retaining any part of my business.

They tried to rip off my mother. Sent a tech who was clearly intoxicated and made me feel very uncomfortable. They gave me a quote for almost 3k to change the coul evaporator and some other piece on a unit that was purchased less then 3 years ago from them. Then when I called to complain instead of sending a different tech to check the unit they said they would honor doing the work for 1500 dollars. Thankfully I had another company come look at it and turned out that whatever they stated was wrong was not and the repair ended up costing me $150.00. Never again they should be ashamed of running a business like that Update: I reached out after they saw my message and I was refunded the 120.00 we were billed originally and they fired the guy because he was obviously not right. I can say I don't feel ripped off anymore since they did the right thing and my mom is really happy the acknowledged there was an issue.

This company sub-contracts for Home Depot and, a few years ago, they installed a Rheem unit in my home. They changed the unit outside, but they did nothing to replace the unit inside my home. First, the installation was not done correctly and did not pass inspection; secondly, the unit sounds like a freight train was running through my home. They made several trips to reduce the noise and, still, it sounds like a freight train running through my home. I would not recommend this company to anyone because they did not do a good job for me. Why did they not replace the part of the unit inside my home? According to them, it was not necessary. Why then was I charged over $4,000.00 to replace the unit? Never again would I even consider them to repair my unit should I need a service call. I would also not use Home Depot to purchase anything of this nature again because now I know they sub-contract.

Unreliable. Unfortunately I had no choice since American Homeshield sent them. It took 7 months for them to "fix" my AC. After spending all the summer months with a new born and NO AC, they changed all the parts and then decided the whole AC needed to be changed. They didn't show up 5-6 times and left us waiting with no phone call. After changing the AC the house still wasn't cooling so I called for a second opinion. They never attached the AC to the tunnel connecting to the house. So once again it took another week to finally get someone to show up. Now we just realized that the "fixed" the tunnel with TAPE!!!!!!! We are waiting on repairs AGAIN..and had 2 NO SHOWS already!!!!!!

I was sold Hi-Vac services on June 2017 thru Home Depot. By June 29th 2017, both inside and out Units were installed in my home. The installers/Techs were in a hurry, very messy and made mistakes. After calling the main office, and waiting for Four Months till the date, after 2-3 cancellations and many phone calls and conversations with managements, I am still waiting to close out this transaction, and have a city inspector clear out the permit for the job done by Hi-Vac Air Conditioning Service. I regret to have trusted Home Depot and Hi-Vac Air Conditioning Services.

The fan on the outdoor unit went out they came by and fixed it but after he left I noticed the fan wasn't really blowing out the hot air like I was accustomed to but the house was cooling off better. The it didn't. Call someone else and he hooked the wires up backwards and it was blowing the coil rather than sucking air off it. Not recommend at all. They will cost you more in the long run!

I contacted this company based on reviews and proximity. What I got was a general service contract and a air conditioner team from a Palm Beach company. I said I was interested in air conditioner service and a company I can rely on for regular check ups and service but they tricked me. Ass a new resident of Fort Lauderdale and a senior citizen, this leaves a bad taste in my mouth.

Unfortunately, the only positive thing I have to say about this company is that the customer service is great. Patti and (I forgot the other guys name) is very Professional and courteous. On the other hand, from what we (my husband and I) have experienced for the last three years the services HAS BEEN VERY UNPROFESSIONAL. As another writer mentioned IN ANOTHER REVIEW POST, three years ago we brought a Rheem AC from home depot which was installed by this company. Within the first three months, someone had to come to repair a broken pipe. Six months later the same problem. A year later another problem. Within three years of getting the unit repairs had to made at least 5 times. In addition, the first technician (Jordan at the time) was very rude and unprofessional. We requested that he never come to our home again. Recently, yesterday, after enrolling in the Maintenance plan, a technician (I believe name Alejandro) came to provide maintenance but mistakedly broke the COVER of our (back porch) outside electrical box and did not have the decency to inform us. We ONLY found out only later after my husband went into the porch area. This morning the Manager name Maribeth and the Owner called regarding the situation but it was a waste as the technician lied informing them that he did not break the cover. Mean while they are covering up for him, not willing to pay for any repairs. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE WHO BROUGHT AN AC UNIT FROM HOME DEPOT or if you are a person of color...as some of the techs (from my experience) have a problem with black people....

Hivac installed a complete new Trane system. Six months later, the unit began blowing warm air, so I called them and they quickly sent a tech out. The tech misdiagnosed the issue and wanted to charge me to run a new copper line because he stated the leak was in the existing copper line running beneath the foundation. Do to my knowledge of how theses systems work and the history of the original unit, I was skeptical, so decided to get a second opinion knowing full well that this could potentially void my warranty. Sure enough, it was a leak at the evaporator coil in the new unit and not in the copper line as Hivac stated. The next day, I called and spoke to the owner and informed him as to what the issue really was. I understand that it could have been an honest mistake, however, his response was disappointing. Nonetheless, he sent out the same tech that same day and replaced the coil under warranty.

I have leaky duct work and they sent the owner out to troubleshoot the problem. He is a nice guy however I was not impressed with his band-aid of an idea for fixing the problem. He suggested more insullation and a grill over the area in the ceiling so that if it leaks in the future then it won't damage the ceiling. I was thinking, what should I do, get a bucket to match my decor and pay them $750? I found a roll of duct insullation for under $30 at Lowe's. He also said I needed my coils cleaned on my unit. Funny thing is that his technician that checked out the unit just a week prior said the coils were okay. I also had the unit services two months prior by snother company and there was no mention of coils needing cleaning then either. I take the time to research problems I have with the house. I have found a company that actually will repair the duct work after F.P.L. does an energy survey.

My thermostat quit working. The very professional tech. Diagnosed it as needing replacement. Stated he had one on truck. Honeywell t4. He showef me the part cost. 250.00 I questioned it at the time. I looked it up and it was available at home depot for 62.00. I understand they need to make a profit. But a 400% markup. Is just a ripoff.

Communication: Operator told me the tech would text me within the hour to confirm a window when he would arrive. I never got a text. The next day I got a surprise call from the tech saying he's 15 minutes away. So they don't do a good job scheduling and giving you a heads up. Pricing: They have aggressive/surprise pricing. I knew about the $109 to just come out to the house, which was fine. But then they say "if you want me to look at your unit, it's another $135". So don't be fooled, it's actually $244 for them to come out to the house and review your system. And if you do go ahead with the repair, they don't credit you the $135 charge like I know a lot of other companies do. Service: They took apart the outside condenser to test for leaks. When my tenant got home late at night he said the temperature in the house was worse and showed 90 degrees on the thermostat. He went outside and found out that the HiVac tech never plugged back in the power source to the condenser outside! Or if he did, he didn't do it properly. Needless to say, I won't be using this company again. It's crazy I paid $244 to have a tech come out and make the problem worse. UPDATE 9/15/2022: The owner of the company called me personally and apologized for the service and explained this is not typical or what she expects out of her employees. She also resolved the issue to my satisfaction. I have updated my star rating to reflect this.