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JC&C Roofing Company
GAF Master Elite Contractor (top 3%). Family-owned, specializing only in roof replacement, repair, and maintenance.
Business Details
JC&C Roofing Company
(713) 766-3464
https://www.myroofimprovement.com/
Typical Job Cost
$65,000 – 1.5 million
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License Number
B840316
1220 Blalock Rd #145, Houston, TX
4.5
426 Reviews for
JC&C Roofing Company
89 Reviews for MAK Design + Build Inc.
Top Reviews
Christian with JC&C is one of the most honest and straight forward person I have met. Which is the reason why I contacted them for second time when I needed a new roof. A few years ago during one of the storms, I had a scare thinking my roof took on some damage. Every contractor that came by, they all said I needed a new roof right away. Only Christian was honest enough to say I still had a few years left in my roof if I take some precautionary actions to preserve it. No aggressive sales tactics, no constant phone bombardment just direct to the point. Fast forward to this year when my roof finally decided to give in, the only company I called was JC&C. Their work was prompt, on time, with constant updates regarding all the work being done. They left the job site immaculate and even offered to return if we were unhappy. Highly recommend JC&C, they know what they’re doing!
Christian H is incredibly kind and knowledgeable. He answered our endless questions. We had 3 estimates and they by far had the absolute best customer service and options. We can not wait for them to do our roof and will be referring them all over the Houston pages we are on! THANK YOU SO MUCH! Can’t Wait to give them another incredible review once our roof is done because we have no doubt they are going to do a phenomenal job.
This is one of the best reviews of 2024. When I tell you Christian came into my home and told me what needed to be done and then did what exactly he said he was going to do - he did! There’s a saying that you get what you pay for and then there’s a saying that says the truth needs no foundation. It’s the details for me. They exceeded my expectations. Worth every penny! THE BEST ROOFING COMPANY IN HOUSTON TEXAS!
I am very pleased with the new roof that was done by the JC&C Roofing Company. Christian explained each step from start to finish. He provided photo's of the different stages of the roof application for my review. I have already recommended this company to 2 people. I am more than confident that they will be just as satisfied as I am. I hightly recommend this company, you won't be disappointed.
The series from JC&C Roofing was outstanding From several local roofers they were the only company able to find the “Chicago Hail” bullet hole in my roof. They went beyond my expectations and serviced my newish roof and removed accumulated debris. I’m very satisfied with their work. I’ll likely ask them to come out every spring to come my roof free of debris. Thank you JC&C Roofing
Highly recommend JC&C for your roofing replacement. They did an excellent job with my full roof replacement. They were great at scheduling, communicating, and were very quick with getting the job done. The quality of roof is excellent. If you need a new roof or roof replacement call JC&C.
Thank you for repairing my roof leak. We had another company come out before and the same area was still leaking as it had not been properly repaired. JC&C came out, gave an accurate estimate and did a very thorough job and sent us over 100 photos of the work done!
ROOF REPLACEMENT & SUBSEQUENT ROOF TUNE-UP December 2022 This is a follow-up review from our 2019 roof installation. I called Christian at JC&C Roofing to perform a tune-up and inspection on our existing roof system. His two-man team were proficient in their work. The team was on-time and performed what I consider to be a very thorough inspection and tune-up of our roof system. The tune-up included the following: 1) Caulking all areas at flashings and other areas where water intrusion could possibly pose a problem. 2) Checked for nail pops on the shingles. 3) Inspected all areas of the roof including turbines and ridge vents. 4) Painted all roof jacks to further enhance the roof appearance. They performed a complete power wash of our driveway including our sidewalk in front of the house which made a considerable difference in the overall appearance of the lot and home aesthetics. Christian would not accept any payment for this three (3) hour service which I found remarkable in these times. Once again Christian and his roofing team exceeded our expectations in the performance of their work. Christian, Jennifer and the JC&C Roofing team go above and beyond to make sure their work exceeds the norm. I highly recommend this roofing company to any consumer or business looking for exceptional roof work by a business who maintains a high level of integrity. October 2019 After performing extensive research I determined the best possible replacement roof system for our 15 year old roof was a GAF roof system and the best roof Contractor to be JC&C Roofing Company. We selected the following materials for our new roof system: Timberline Ultra HD shingles and Deck Armor UV-stabilized polypropylene on top of decking (under the shingles). This synthetic material is breathable and reduces moisture from being trapped within the roofing system thereby averting mold issues; Storm Guard Ice & Water shield for valleys and penetrations, Pro-start starter shingles to provide optimal wind resistance at the eaves, and Cobra 3 - 12" ridge vents in conjunction with the Lomanco 14" Whirlybird turbines for optimal attic ventilation. I proceeded with calling a few selected contractors, interviewing each personally, and obtaining a quotation for the work which included the GAF - Gold Pledge protection warranty which provides a (25) year non-prorated / no roof leak (workmanship) guarantee with a 50 year warranty on shingles. Christian took considerable time to explain the complete process of preparation, installation and completion of the roof system. Additionally, he provided a checklist which addressed each item to be installed in our roof system. He even came at 8:00 PM the night before the job to insure all materials had been delivered as per our Agreement. JC&C crew members worked like a well tuned machine. It was truly remarkable to watch them function with each man working as an integral part of the team. After the old roof was extracted they began work on the decking to prepare for the new roof. Old rotted decking was removed and replaced. He removed the old roof turbines and relocated new whirlybird turbines to a higher roof point to allow for optimal attic heat extraction. The work was completed in a fluid and professional manner with exacting precision. Upon completion of the roof replacement Christian sent his supervisor to perform some punch-out and do a high pressure wash of the driveway and patio areas including the street in front of our driveway where roof granules had accumulated. He left our property looking much better than before his arrival to perform the work. We now have a beautiful new GAF Ultra HD roof which enhances the asthetics of our home. In my opinion JC&C Roofing is the best contractor for your roofing needs. I do not believe you will find a more friendly, capable and honest contractor than Christian at JC&C Roofing. Thanks Christian to you, Jennifer and crew. We appreciate your getting our project accomplished in a very satisfactory and timely manner. * Satisfied Katy, TX Customer
I can't say enough about Christian and JC&C roofing. It's a daunting task trying to find a good and fairly priced roofer in Houston that won't be here today and gone tomorrow, but I can proudly say I think we found one of the best. Integrity is an often forgotten word in this day and age, but it's what I appreciated most about JC&C. We received five quotes from roofers and JC&C was in the same range as four of them. Then it came down to really examining the companies to pick the one for us. Being certified through the shingle manufactory was a huge plus as well a free power wash. We ended up choosing JC&C and I'm so glad we did. Once we decided to use them, the roof was going on the next day. They did a great job on the roof as well as clean up. Another great experience was when they damaged our gutter guards. That's right I said it correctly, when they damaged our gutter guards. This is one of the times Christian's integrity showed. I've read of stories where roofers damaged gutters (which is common) and fought with the home owner that it wasn't their guys, this was not the cause with Christian. I showed it to him during our final walk down before I paid and he didn't blink an eye in his response. He said they would take care of it and told me not to worry. True to his word, they fixed it. And they not only fixed the bent guards but replaced them. I know some may think that is what he was supposed to di, but in this day in age it's not common. He also allowed us to pay for our roof on our credit card without charging us 3%, which allowed us to get the reward points. All in all I was more than satisfied with my experience with JC&C. I would and will recommend them to everyone. Anyone out there can put a roof on your house but few can match JC&C's integrity and customer service!
Let me tell you all of the reasons that JC&C Roofing is the way to go for the most important investment you will put on your house. 1 - Product Knowledge. Christian, the owner, came out to provide a quote. He took some measurements and then scheduled a time to come back and deliver his proposal. This allowed him time to compile all of the data and figures to ensure that the quote given is the final price without any hidden expenses. They have several products the offer and will provide detailed quotes and a plethora of information about everything they sell. 2 - Production. Once we decided on the product package we wanted, which was the Diamond Package (thank God for financing). Christian had a crew swarm on our house the very next day. The worked so hard and got 99% of the job done on the first day. The next morning they were back out to finish the last minute touches. The owner was onsite for most of the project, checking in that I was happy with the work and always asking if I had any questions or concerns. 3 - Service. I can't rave enough about Christian. So rare is it to find someone that is polite, kind, funny, honest, and just an overall good person. Christian is good people. Plain and simple. I honestly feel like he treated us like he would want to be treated and I have a great amount of respect for his customer service, dedication to his craft, and earning the respect of those around him. I am confident that if I should have any issues in the near future with this new amazing looking roof, that he would be back out in a hot second to take care of me. Great Product. Great Company. Great Owner. Great Team. Great Job!! A++
ALL Star roofing company! Christian came out and gave me an estimate to have my roof replaced. He, along with his wife Jennifer, sat down with me and reviewed everything including the labor and manufacturers warranties. I had gotten other less expensive estimates but read the back of estimate where all kinds of hidden fees would apply should extra decking be needed or extra layers of shingles to be removed etc. but Christian's estimate included everything including the "extras" that might and usually do come up after pulling existing shingles off. His estimate was designed to fit my budget. He and his lovely wife answered all my questions in a polite fashion and were honest about what was needed and what to expect. We scheduled a time for the roofers to replace my roof and they showed up not only on time but fifteen minutes before scheduled. The workers showed up on time, and performed their work thoroughly and diligently. The roof was put on before sun down and before the thunderstorms were predicted to arrive. My yard was clean and debris free when they left and I am extremely satisfied with my new roof. After replacing my roof, JC & C Roofing made my Aiméezing Property even more amazing. The quality of work was A+ and I will recommend JC & C Roofing to anyone in need of a roof repair or roof replacement. If you are looking for an affordable and high quality way to replace your roof, then use JC& C Roofing - the ALL Star Roofing Company who gets 5 thumbs up from me and from my experience.
On a visit to my elderly parents who live in Sugarland, I live in Austin, I found that a filled rain gutter had been flowing in the wrong direction and caused the end piece of the roof eave and soffit to rot. Being remote, I had to get onto Yelp and try to find a company that could rebuild the soffit, fix bad flashing, and put in a new gutter. This led me to JC&C and they did a fantastic job. From the moment I called them to see if they could handle this type of job, they were in constant contact through: email, text and direct phone calls. They gave me estimated times for the inspection-bid as well as the service and they showed up on time. In addition, they have online pictures (where I got these that I'm posting) of the inspection, during the construction, and the completed project. These pictures assured me of the quality of their work, from my remote home. And although they don't do gutters, part of their bid included gutter replacement which they subcontracted out and I didn't have to go searching for a gutter company. Very pleased with JC&C.
I've been in the maintenance& construction business for over 30 years and I can honestly say JC&C Roofing is the best roofing company I have ever dealt with. Christian Hernandez is the consummate professional. He is friendly, courteous, and knowledgeable. He came to my house to do the estimate, came back to go over the contract and provide a detailed description of the work to be completed and schedule the job, once again on the day of the actual work, and finally to deliver the invoice and close the deal. Each time, it was a pleasure to meet with him. The work was completed in one day and the results were great. His crew did an excellent job from the tear off to the final clean-up. They went above and beyond to assure that the final result was satisfactory. With JC&C, you can expect professional, courteous service, reasonable price, and great results. What more could you ask from a roofing company?
JC&C Roofing just completed a roof on our house and we could not be HAPPIER. We received several quotes from other roofers and made our decision to go with a local company, prices were similar and no issue with the time line for completion. WOW - what wonderful service. The workers were are courteous, considerate and clean. The crew went out of their way to make sure they did not interfere with our daily routine. They found a few little issues in our roof that were resolved immediately. We especially appreciate the photos taken during the process to show progress. The crew left our grounds clean - no trash, debris or nails were left behind. They even came and power washed the drive and house. The best part, there were no last minute surprise issues with pricing. We would HIGHLY recommend JC& C Roofing - Christian and Jennifer are wonderful.
Christian and staff did a great job with our roof. From the the first call to the completion of the job their service has been phenomenal. The staff assisted with the insurance claim paperwork. Which was great. Christian came to my home and gave a spectacular presentation. It was very thorough. I had a clear understanding of what needed to be done. He did not try to upsale us he was very honest and provided sound advice. The roofing crew was prompt. The roof was done in 1 day the yard and surrounding areas were left clean and swept. The contractor that did the gutters was friendly, prompt and efficient. Also after the work was done JCC sent back a crew to inspect the work and inside our attic. We love our new roof. This company is great. I highly recommend. I'm looking forward to referring plenty of family and friends.
JC & C Roofing (Christian) was very prompt with our estimate and proved to be very knowledgeable with any followup questions we had about roofing. His crew started the job, on time as promised, and he kept us well informed as the job progressed. He used two separate crews, one for the roofing, and another for the fascia around the house, and both crews were very courteous and professional and they did an amazing job to finish our home on time as promised. Christian was there checking on the progress throughout the day, and when it came to additional details that needed to be fixed he worked with me to resolve it and kept everything within budget. I would definitely recommend them to friends and family as they did an absolutely amazing job and left my yard clean at the end of the day.
JC&C performed an excellent job in replacing my roof. The crew arrived on time as scheduled, replaced the bad wood and did an extraordinary job installing my new shingles. The employees were very professional, did an excellent job and thoroughly cleaned up everything when the job was completed. Christian was very responsive in giving me estimates also explaining everything and I felt very comfortable in using JC&C services and I'm glad I did. I also like the quick responses and support I received from Yolanda also I like the videos on their website which explains a lot for any of your roofing needs. The company is top notched and very professional. I highly recommend JC&C to anyone who needs any roof work or replacement in protecting your home or business.
Christian and his crew did an amazing job on our 3-story town home. From the estimate process, mobilization, execution, to clean-up everything was done in a professional manner. I am very particular, but I can't find anything to critique! While they were working, I was updated with over 50 pictures of the progress. Prior to this job I had never seen a picture of my roof. Not only did they do a great job on the installation of the shingles, the also made sure to educate me and show me where they sealed all the vents that were not correctly sealed previously. After the work was complete, they even came by to pressure wash my driveway. It is great to have a memorable contractor experience when I have had so many that were not. Thanks again JC&C roofing.
I want to share my experience with JC&C roofing. As you know, after the last hurricane Beryl, with all the damage to the roofs, it has been almost impossible to find anybody to come and fix things. I called the people who roofed my house and they said that they could not come and would not know when they would. Walking down my neighborhood on Thursday, I saw a truck of JC&C working on a roof. I came to talk to them and told them that I had a relatively small job in my house (the cap of an exhaust pipe had been blown up during the hurricane). He said that is was dangerous to fix it then because it was raining, but that they would come as soon as possible. Well, that meant two days later and now my roof is fixed! Thank you Mr. Paniagua!
My father and I experience with JC&C Roofing was awesome, Christian worked out a price that was feasible for my father's budget. He was very professional, courteous and knowledgeable about the business. There were other companies that came to the home to give my father a quote on other repairs, which they admired the work that JC&C Roofing had done on the roof and gutters. I recommend this company to anyone who is looking for a company to get the job done right and have consideration for your budget. After speaking with several roofing companies regarding the work, overall I felt Christian was honest and took out the time to go through every step of the installation process.
We very recently used JC&C Roofing to re-roof our home and I have to say that I couldn't have been more pleased. They were on time, they went above and beyond on the work they promised and even added minor improvements to avoid any potential problems in the future (i.e. A divertor that wasn't on the original roof to divert rain water so it wouldn't run on the peak of the roof over our bedroom). They did everything professionally and as they promised in an extremely timely manner. I would recommend them to anyone who asks. Thanks for a job well done Cesar, Christian and the whole crew.
JC & C Roofing did an amazing job on our home! Interviewed three different companies before starting the project and they were by far the most professional, answering any questions that I had even offering to meet with the insurance adjuster when he came to the house. They went above and beyond when it came to additional details that needed to be fixed and kept everything in budget. I would definitely recommend them to friends and family they did an absolutely amazing job were very professional and left things beautifully clean.
Had to replace roof recently and was a bit intimidated with the search for a good contractor. I ran across JC&C Roofing and set up a meeting for estimate. Christian is the best. He explained the whole process step by step and meticulously described our options. He has many options and I believe can accommodate any budget. He came personally a couple of times to answer questions we had and made sure we were absolutely happy with everything. I would not hesitate to give JC&C Roofing my highest recommendation.
I initially came across JC&C via a KPRC news story where they assisted a customer with a roof replacement issue. The way they took care of the customer and the great work they did made me take note. Some time after that I ended up using them for several minor roof repairs of my own. They showed up on time for both estimate (price was fair) and repairs. They worked quickly and cleaned up was spotless. I would definitely consider JC&C as my first choice when ready to replace my roof.
Chris and his team offered the most competitive price for installing a new, white TPO roof on my 3-story townhouse. Installation was perfect! Chris and his team were efficient, professional, courteous, and obviously know how to do their jobs very, very well. I would not hesitate to recommend them to others. I had their work verified by a family member who has worked with plastic lining in the past and my family member said this was a very well done job. I couldn't be happier. :-)
Extremely professional company! I used to work for a company that is solely based on commission so I knew the sneaky tricks involved, but this company proved nothing of the sort. Christian, Joel, and the entire team went above and beyond on every aspect. Communication with this company was a breeze. They protected our outdoor plants and a/c unit, and also swept the lawn with a large magnet for nails after the job was completed. Highly recommend this company. Thanks guys!
Recently used JCC Roofing on my mother roof ,was pleased and extremely surprised how professional they were,Cesar with JCC came by and met with adjuster ,process was started and work was done on schedule ,roof work and clean up made simple,I highly recommend them to any one ,ask for Cesar,great guy and always answer his calls, that says a lot now of days, thanks JC&C Roofing
JC&C roofing company did a great job with our roof. The owner, Christian is very friendly, honest, transparent and knowledgeable. The whole team is very professional, prompt and efficient. I am impressed with their engineering skills and craftsmanship. The job was well done and beyond my expectations. We love our new roof. JC&C is great and highly recommend.
I have been very pleased with JC&C Roofings work and timeliness. They added a lot of bonuses to the repair and replacement job to sweeten the deal. Minimal damage to exterior lawn and plants, excellent clean up. A beautiful roof and professional work. They worked closely with Allstate to get the approval and funding. I chose the right guys.
Worst Reviews
Update 12/14: Seeing the response from the company further assured me of their lack of professionalism and that I had made the right choice to not move forward. To post a customers confidential information such as their full name is completely unprofessional. Next, I guess they will post my full address as well. Extremely unprofessional! I have reached out to the company to request them remove my full name and I am waiting for their reply before taking further action. I respect their company's decision to defend their business but I gave an honest summary of my actual experience. Their manner of response shows they lack professionalism. I expected better. Further, My point was they were more focused on maxing out the insurance claim than just offering me services needed. They knew it was insurance claim; no deceit on my end; only them. Claim period got extended due to pandemic. I guess tomorrow I will add their full names too, apparently that’s critical to this review... My review: I would not recommend this company based on my experience. They were initially my first choice because I liked that they had a lot of reviews and I really liked that their sales presentation looked professional. However, looking deeper beyond the bells and whistles of their presentation, it was clear that their main focus was to maximize my insurance claim. Their sales pitch, like a few others greedy for money in this line of work, “Let me help you get your depreciation because if you don’t use it , you are basically loosing your money” . I love how they say this as if it’s a favor to you. Run from any roofing contractor who says this and puts too much emphasis on how much your maximum claim is. What they are essentially saying is “let me get that depreciation money, why let the insurance keep it when you can give it to me?!”.... You do not in any way benefit from letting them over-bill your claim. They will try to trick you that it’s to help you. They will say“ by law the competition can’t give you that money “... but this guide is to prevent roofers from claim fraud ). Don’t fall for the depreciation money trap, pick the roof that fits the needs of your home. So getting back to why I finally walked away... To shut down their up selling, I refused to show my insurance claim budget. They gave me their real rates with 4 options. 2 were budget friendly and 2 with the bells and whistles. He continued to try to push to see my claim but I refused. My insurance walked me through the claim process and issued the check to me; I was not required to show my insurance budget and my insurance did not require receipts unless it went over. Shortly after I got swamped with work and then boom pandemic so I put off doing the work. I called J&C back recently. I was too busy with my own job and I had no time to make sure their quote covered everything in the claim so I gave in and sent them the insurance write up and simply asked them to make sure they’ve covered everything. Guess what happens? They get greedy and bring up the depreciation again. Then, they try to figure out if it’s too late for them to submit request to the insurance for adders . The first 5 minutes of the call were spent with him trying to make sure I got an extension so he can max my claim and potentially submit more. After I let it be known that i wasn’t going to help him collect for the heck of it, he tells me the budget friendly options are no longer available due to material shortage, then he switches and says I can have them if I pay ~$3k more . Basically, he tried to force me to spend more anyway or go with higher package. Of course I told him no thank you. The passive aggressiveness Run from these guys. They are all about the money. I understand it’s a business and people are in business to make money but when a business gives you one price then goes up on it because you don’t want to play their max claim game, it shows they lack ethics and is not trust anything they say they will do to my home.
I called Thursday 8-16-18 and spoke to a rep. I gave them detailed information about my garage to include the fact that it currently had a corrugated metal flat roof and I was interested in either getting a proper flat roof with decking, membrane, and cap or framing and installing a new sloped roof. I was given an appointment for the following day to meet with Christian Hernandez between 3-4PM. I proceeded to leave work early on Friday. At approximately 3:40PM I got a call from Christian who immediately asked what type of roof my garage had. I informed him it was flat and that I was interested in either getting a proper flat roof or slope roof installed. He informed me they don't even do flat roofing. He said he would come take a look anyways. He called me a short while later to say he had called his manager and confirmed they don't do flat roofs. Christian was polite, respectful but clearly looking to rule out any type of roofing situation (IE mine)before traveling to the location. I have zero problem with that, what I do have a problem with is that I explained in detail what I was looking for to the original person who took my call and they setup an appointment. I took off work for this appointment and ended up wasting 3+ hours of my time and money on something that should be a very basic concept taught to all JC&C employees. That is: THEY DON'T DO FLAT ROOFS.
Rough experience with JC&C, I am currently under contract to purchase a home in Houston. I called this company, spoke to the lady in the office and specifically requested a full roof inspection to determine the condition of the roof. I reiterated to the lady that I needed some one to get on the roof and draft a report from their findings. The lady in the office stated that to do this inspection would cost $45. I told her that this would not be an issue and my appointment was confirmed. The day of my home inspection, Christian whom says he is the owner, called to cancel my roof inspection because he said “I don’t have a ladder” he offered to come do the inspection by drone which I agreed to. I thought the problem was solved. Minutes later I receive notification via phone call and text message that they canceled my appointment. This has put me in a bind during my due diligence period and I wanted to make sure my review was heard. To top it off, I called the lady in the office back to ask why they cancelled my inspection and she completely denied ever talking about my request and said we don’t get on roofs. Take it for what it’s worth.
I am a new home owner looking to ensure that everything related to my home is ready when we move. Because the previous roof work may not have been completed correctly based on the inspections, I reached out to JC&C for an evaluation, and if needed, to correct any deficiencies. Not once, but twice, did I schedule an appointment, which was confirmed, for someone to come out and not once, but Twice, did no one show up or even call or message. I wasted two hours of my time waiting for them and the roof problem still has not been evaluated due to the unprofessionalism of this company; just unacceptable.
I accepted the quote for a roof repair and the representative called at the last minute to say the job was going to cost 70% more than the quote. Typical bait and switch, these people do not honor their word. Continuing, the quote was requested with the photos you asked for on Thursday the 11th. I received and accepted the quote on Monday the 15th and JC&C backed out at 7:00 pm the evening before they were to arrive. Don't believe the "owner" - it seems everything she says is unreliable.
Called this company to give a estimate guy name Christian Hernandez came out.This guy tried to talk me out of filing a claim never got on the roof . I'm kinda glad he didn't he is Lil HEAVY he mitta did more damage. As a roofing company when called out just do your job and give the customer a FREE ESTIMATE. THIS MUST BE WORKING FOR THE INSURANCE COMPANIES DON'T USE THIS COMPANY !!!!
Made an appointment for him to come inspect a roof for me after an inspector said I had hail damage on a house I was under contract for. Asked him to check it out and give me a quote. He made an appointment, sent me a verification email and then never responded to my texts or calls and did not show up.
On the day of my appointment, they shared that they wouldn’t estimate my job because I would not share my insurance claim information with them. My insurance claim is irrelevant to the scope of work requested. Would not recommend.
Christian refused to give me a quote because I wasn't going to go through my insurance. I wanted a cash quote on how much a roof replacement was and a second quote on what it would be to go through insurance and he told me I was looking for the cheap way and that they weren't the right company for me...Thanks for wasting my time. You guys should tell people you only go through insurance before scheduling the appointment. Update: Christian just called and left me a vm that he's coming back to my house because I left this review. Why? I called him back and told him there was no reason for him to come back and he better not show up. He said, "I need to understand why you left this review. I'll see you soon." Um, what?? This is scary because this guy knows where I live!! Jennifer H. You didn't even call me to clarify what was exchanged so how can you accurately respond about it? I asked him for two quotes. I never told him my budget was $10k. I said that was my deductible! I don't think he was listening to me. I wanted a cash quote to just replace the roof with a like roof to see if it was near my deductible and then what he thinks the insurance will cover, just like the other two companies have done. I never said the other two were coming in cheaper. I told him I was in the information gathering stage. He claims he has a recording of me, I'd love for you and I to listen to it!! If you have that and it supports his version I'll gladly remove this review and leave you a 5 star review. UPDATE ON YOUR UPDATE: are you for real?? Thank you for the apology about the misunderstanding for refusal to provide a written quote but then you lost me again when you completely justified him calling me to demand that I explain my review. It's funny that it literally could have been left at my original 4 sentence review but because of his actions and your replies defending those actions I keep having to update this. You truly seem to not care about getting to the truth OR you actually think it's okay for your guy to threaten to come back to my house and wait for me because I left a review for you that he didn't like. In no professional universe is that acceptable for a company that claims to want to be on business for the long-term as you claimed before!! I think it's very telling about your actual commitment to customer service that you didn't even try to reach out to me for clarification or so I could play you his voicemails where he says he'd wait for me and claims to have a recording, which you now say he doesn't have!! Well I do have voicemails. I invite you to call me, you have my number, and I'm happy to play them for you. If you don't hear him say, "you have to explain this review to my face. I'm coming to your house and If you're not there I'll wait for you." I'll gladly remove this review. If you do hear him say it I think it's fair to ask you to update your reply with, "I'm sorry he said he would come back to your house and wait for you. That was extremely unprofessional and unacceptable." And I'll reiterate my original point of my post was that if your office told me when I scheduled the estimate that you don't book jobs that don't go through insurance we would never have had this encounter!
I called Thursday 8-16-18 and spoke to a rep. I gave them detailed information about my garage to include the fact that it currently had a corrugated metal flat roof and I was interested in either getting a proper flat roof with decking, membrane, and cap or framing and installing a new sloped roof. I was given an appointment for the following day to meet with Christian Hernandez between 3-4PM. I proceeded to leave work early on Friday. At approximately 3:40PM I got a call from Christian who immediately asked what type of roof my garage had. I informed him it was flat and that I was interested in either getting a proper flat roof or slope roof installed. He informed me they don't even do flat roofing. He said he would come take a look anyways. He called me a short while later to say he had called his manager and confirmed they don't do flat roofs. Christian was polite, respectful but clearly looking to rule out any type of roofing situation (IE mine)before traveling to the location. I have zero problem with that, what I do have a problem with is that I explained in detail what I was looking for to the original person who took my call and they setup an appointment. I took off work for this appointment and ended up wasting 3+ hours of my time and money on something that should be a very basic concept taught to all JC&C employees. That is: THEY DON'T DO FLAT ROOFS.
!!!!!!!!!! VERY UNPROFESSIONAL !!!!!!!!! I have a leak some where on my roof I called JC&C Roofing because of the Yelp reviews. Christian showed up on time I showed him where the water was leaking in the house he said that he was going to get up on the roof. That was the last that I saw or even heard from him, I came back outside 10-15 minutes later and his truck was gone. Maybe he only wants to do roof replacement?? He knew before coming to the house that it was a leak. When I do replace my roof JC&C will not be on my list of contractors.
*** UPDATE *** What can be said about a response trying to demean the reviewer for "crying" because of a poor review. My only loss for the whole interaction with your company was 15 minutes of my time. Nowhere did I say that the roof is older than 25 years. You are part of the reason insurance rates have increased so much, some insurance companies have left Texas, and people are having troubles. Unfortunately, the state doesn't crack down on you and you don't have any self-consciousness doing what you are doing. Every citizen pays for that.
What a joke! They wanted to charge me $175 to give me a quote because it was for a house that I was interested in buying. They didn't say anything about a fee to quote until I told them that I had other contractors quoting as well. Not a big incentive for them to be competitive if they are getting paid $175 for 30 minutes of work. No issues getting quotes from their competitors though.
I was trying to schedule an appointment. I received an email stating the appointment was confirmed. The evening of the appointment, I received a call to schedule an appointment. Oops! No appointment was scheduled. I realize everyone is busy right now, but I think I've dodged a bullet if this is indicative of their process.
JC&C called before coming out to repair my roof that it is going to cost 70% more than the written quote I accepted. This is a typical bait and switch; the company would rather scam customers than deal honestly.
I'm very disappointed with this roofing company. 1. The prices are very high. 2. After the job was done they invoiced me through email. I paid by check within 48 hours. Nevertheless, they kept harassing me with endless phone calls and emails until the postal service delivered the check to them. It's as if they are desperate for money. Go somewhere else.
I use JC to replace my roof many years ago and they did a very good job. A few years later, there was a series of leaks that they repaired at a very fair price. I'm a little put off with today's service The contractors do not speak English that in itself is not unusual here in Houston. It has never interfered with the quality of work. But They do not seem to know where the leak was There has been much chitchat in Spanish over the phones, but I have no idea what's going on This is not a racist post I am only alarmed because they were up on my roof walking around the front when the leak is nowhere near there When I try to explain where the leak was I ran into the language barrier I will reserve judgment until the work is done, but I must say I have zero confidence at this point
Victor Jung
- Helpful | April 17,2025
A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…
I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.
Read More
Victor Jung
- Helpful | April 17,2025
A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…
I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.
Read More
Victor Jung
- Helpful | April 17,2025
A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…
I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.
Read More
Victor Jung
- Helpful | April 17,2025
A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…
I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.
Read More
Victor Jung
- Helpful | April 17,2025
A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…
I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.
Read More
Victor Jung
- Helpful | April 17,2025
A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…
I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.
Read More
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After conducting extensive research on roofing companies in my vicinity, I contacted three distinct companies for a bid. JC&C responded to my inquiry on a Wednesday afternoon, and Christian arrived approximately 5 PM and remained until after 8 PM. During his visit, Christian provided a comprehensive explanation of the roofing replacement process, which solidified my decision to choose JC&C as the preferred company. I executed the contract that evening, and his team of twelve commenced the roof removal process at 6 AM on Friday morning. The removal of the old roof was completed within less than two hours. Twelve hours later, the new roof was installed. Additionally, JC&C offered to pressure wash all of my concrete patio and driveway as a courtesy. We are extremely satisfied with the overall job. Furthermore, six-inch gutters were installed around the entire house. I highly recommend Christian and JC&C Roofing Company.