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Los Gatos Roofing
4.6
515 Reviews

Los Gatos Roofing is more than just a roofing company. In addition to offering roof repairs and replacements, we offer high quality, professional gutters and installation. Los Gatos Roofing is one of the few companies that can offer custom made seamless gutters onsite anywhere in the Bay Area. Los Gatos Roofing has five different profiles of gutter to match the style of your home. Most styles are available in both aluminum and steel and are offered in over 20 different colors. For a free estimate on new gutters for your home reach out to one of our professional estimators today.

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Business Details

Business Name
Los Gatos Roofing
Phone
(408) 298-9399
Website
https://www.losgatosroofing.com/

Typical Job Cost

$65,000 – 1.5 million
Read More

License Number

B840316

Address
888 Faulstich Ct, San Jose, CA 95112

4.6

515 Reviews for

Los Gatos Roofing

89 Reviews for MAK Design + Build Inc.

4.6
515 Reviews
0 0 Reviews

Top Reviews

David V
2 months ago

Last July, I decided to go solar before the unfortunate demise of the federal tax credit. The roof on my Corey Neighborhood (San Jose) home was 29 years old, so it only made sense to re-roof prior to the solar install. I had five roofing contractors come by to provide estimates. Only two provided material brochures, and of those only Los Gatos Roofing (LGR) brought actual samples of roof tiles and OSB (manufactured wood) sheathing. Project manager Jon F. was cordial and generous with his time, and explained in detailed yet understandable terms his recommendations as to materials and approach. An engineer, I really appreciated this. Jon emailed an estimate within a day or so. Three of the other contractors provided significantly lower bids, yet after further conversation with Jon and noting that LGR has been in business for some 25 years I felt most comfortable with them and signed up. I needed to schedule the roof project ASAP to expedite the solar project; this resulted in a three-day work schedule hopefully ending on Halloween (Friday) or otherwise into the following week. I was nervous about this as I didn't want debris or equipment on my property while trick-or-treaters were present. Jon assured that everything would be take care of. The work crew consisted of the Ramirez brothers--David, Pedro and Roberto. They were fantastic: everything went like clockwork, yet they made time for questions and even enjoyable conversation. The roof was water-tight at the end of the first day. To my amazement and great appreciation, the job was completed at the end of the second day--Halloween eve, one day early! I walked the property and found no debris other than a couple of nails on the garage floor (where they did not have access). The following weekend I went up on the roof and had a good look. The work was beautiful, nothing out of place or missing. There was no debris and the gutters were spanking clean. During the process, Jon came by several times to make sure everything was in order. He was always available by phone to answer questions and even went into my attic twice to cover and uncover my HVAC equipment to catch debris. I greatly appreciated that Jon stayed with my project throughout. The roof inspection was performed today and not a single issue was found. The solar install and inspection have been scheduled with three weeks to spare. Based on my experience, I highly recommend LGR. You may pay more, but IMO the premium is worth the quality, timeliness and peace of mind.

Bikash Agarwalla
4 months ago

Los Gatos Roofing did outstanding work changing my roof. Bret Borbons was my contact throughout the project and did great job throughout - starting with giving competitive quote for the project, setting up accurate timeline, communicating promptly and being super responsive, coordinating with the skylight installer on dependencies, and coordinating with attic insulation company for insulation changes. Bret went above and beyond by repainting new stucco on one part of the exhaust area to give more finished look. Los Gatos roofing team was great - the crew arrived sharp around 8am everyday and worked throughout the day, completed the project in time. Gabriel and entire roofing crew was great to work with. Salvador did a good job with installing new gutters. Overall, highly recommend this team.

Carla Hoffman
6 months ago

Exceptional quality, workmanship, and efficient timeliness from the beginning process to the end. Juan, my direct contact with Los Gatos Roofing has my highest appreciation and gratitude for managing the roofing project. His representation of Los Gatos Roofing proved invaluable to me. This project required specific timing and care. The owner of the home has advanced dementia; he was incapable of understanding the concept of a new roof. Juan worked around my need to not have him at home during the roofing project. I am certain that any customer working with Juan will also be very pleased. He is a miracle worker. I ask ever so grateful.

Jan Ciminello
2 months ago

Los Gatos roofing is extremely responsive especially when the weather is horrible they responded to my cry for help when it was pouring. I can’t say enough about how good of a roofing company they are. Thirty years ago they did the roof on my house and it’s been fabulous all this time with 20 years still remaining. I recently had them out for a different reason and as I said in the beginning they responded asap. If you’re looking for a good roofing company I highly recommend Los Gatos Roofing.

Steve Wehr
4 months ago

My experience with Los Gatos Roofing was excellent Craig Gonzalez my representative always answered all the questions follow through with everything on time. His crew was excellent to work with as well. Each day they picked up after themselves. Everything was really clean at the end of the project that roof came out perfect it was excellent. I Was very happy with a finished Product I would Definitely recommend working With Los Gatos roofing they get a 10 star for me they were excellent👍👍

An K
4 months ago

Working with LG roofing has been great from beginning to the end. Starting with the quoting and follow up process, we’ve never felt „sales-like” push but rather quality responsiveness. I really appreciated that we weren’t being pushed to make a decision but we were respected and given time and space to evaluate our options. The team has been super responsive, the quality of work was great, the cleanup was spotless.

Matthew Stout
4 months ago

Los Gatos Roofing did the roof and gutters on my home. It was a great experience! From the initial greeting to final inspection, there was a great attention to detail. Anything that I asked about or needed fixed, they would promptly correct. Highly recommend!

John Medalen
2 months ago

Excellent work on our cabana. Project manager Jon Fletscher made sure the shingle was a color match to our house and was very easy to work with Crew lead Roberto answered my questions and ensured the job was done per contract. Highly recommended.

David V.
2 months ago

Last July, I decided to go solar before the unfortunate demise of the federal tax credit. The roof on my Corey Neighborhood (San Jose) home was 29 years old, so it only made sense to re-roof prior to the solar install. I had five roofing contractors come by to provide estimates. Only two provided material brochures, and of those only Los Gatos Roofing (LGR) brought actual samples of roof tiles and OSB (manufactured wood) sheathing. Project manager Jon F. was cordial and generous with his time, and explained in detailed yet understandable terms his recommendations as to materials and approach. An engineer, I really appreciated this. Jon emailed an estimate within a day or so. Three of the other contractors provided significantly lower bids, yet after further conversation with Jon and noting that LGR has been in business for some 25 years I felt most comfortable with them and signed up. I needed to schedule the roof project ASAP to expedite the solar project; this resulted in a three-day work schedule hopefully ending on Halloween (Friday) or otherwise into the following week. I was nervous about this as I didn't want debris or equipment on my property while trick-or-treaters were present. Jon assured that everything would be take care of. The work crew consisted of the Ramirez brothers--David, Pedro and Roberto. They were fantastic: everything went like clockwork, yet they made time for questions and even enjoyable conversation. The roof was water-tight at the end of the first day. To my amazement and great appreciation, the job was completed at the end of the second day--Halloween eve, one day early! I walked the property and found no debris other than a couple of nails on the garage floor (where they did not have access). The following weekend I went up on the roof and had a good look. The work was beautiful, nothing out of place or missing. There was no debris and the gutters were spanking clean. During the process, Jon came by several times to make sure everything was in order. He was always available by phone to answer questions and even went into my attic twice to cover and uncover my HVAC equipment to catch debris. I greatly appreciated that Jon stayed with my project throughout. The roof inspection was performed today and not a single issue was found. The solar install and inspection have been scheduled with three weeks to spare. Based on my experience, I highly recommend LGR. You may pay more, but IMO the premium is worth the quality, timeliness and peace of mind.

S H.
2 months ago

After contacting and researching 13 roofing companies, my HOA decided to contract with Los Gatos Roofing to replace our 50 year old tile roofs. This was a very expensive, large scale project of plywood installation, waterproof membrane installation and tile replacement for 48 townhomes in the community. LGR was not the cheapest or most expensive quote we received, but solidly in the middle. We decided to go with LGR because we were impressed with their reviews, their inclusive quote and their long history in the San Jose area. We also really appreciated the time that Craig and Randy took to educate our board of directors regarding the details of the job before we even signed a contract. Our project manager was Craig Gonzales. He followed the job from start to finish. He was usually on site twice a day and kept us in the loop about everything that was happening. There were a few hiccups along the way, which is to be expected, but LGR handled everything professionally and to our HOA's satisfaction. LGR's crews were on site, on time every morning and worked long hours to keep the job moving along. LGR is one of the few roofing companies that employs all their workers, they do not sub out gutter installation or roof tear off to other companies. LGR has separate crews for tear off, roofing and gutters. Everyone gets to do what they are trained to do and everyone is directly accountable to the project manager. We were impressed with all the crews assigned to our project and the individuals assigned to run each crew. Ultimately, LGR ended up finishing the job under the proposed timeline. They even redesigned our gutter and downspout system to correct flaws that had been present since 1977! Flaws that had continuously caused clogs and overflowing gutters are now gone! Our community is thrilled with our beautiful, new tile roofs, gutters and downspouts.

Robert B.
2 years ago

I just had Los Gatos Roofing install a new roof on my house. From start to finish, the process was hassle-free. Brandon Sisk was my main contact and he stayed in contact, explaining everything every step of the way. The initial estimate visit was very thorough and Brandon explained everything I needed to know about getting a new roof. He pointed out what some of the problems might be when construction started (old plywood base which might be the wrong thickness and out of code, possible water damage). Both were issues it turned out. The crew that showed up was very efficient and thorough. They removed the existing roof and started on the repairs right away. When the day ended the repairs were mostly done and the shingle installation was started. Before they left, the crew diligently cleaned up the property. The next day, the crew returned to finish. The rest of the shingles were installed and the repairs were completed. The shingles and the ridge vents looked great (both in appearance of the shingles themselves and quality of installation.) The repairs consisted of wood repair and replacement and stucco repair (all quality work.) The day ended with another thorough cleanup of the property and if you didn't notice the new roof, you wouldn't have known there was a work party there that day. Overall an excellent experience that was stress-free and done quickly. I got an excellent value for the money and I highly recommend Los Gatos Roofing

Antoniorocks 1.
1 year ago

I had a wonderful experience with Los Gatos Roofing. My dad, a first time home buyer, bought our home in 2011 and we have never replaced the roof until last month with Los Gatos Roofing. Both me and my dad know nothing of the process or hastle to get a roof replaced. I have seen their billboards and trucks everywhere when I am out and they were the first company I wanted to try. Brent came out to give me a free estimate on the project. He climbed our roof, explained to us how we can tell the roof needed replacement (other than the two bald spots of missing shingles), and was professional the whole time. Both me and my dad were impressed with the way he presented himself and agreed to contract them for the job. Los Gatos Roofing was straight forward throughout the whole process. Brent communicated with me with the timeline of event, his crew came when they said they would. What surprised us was they were able to complete the whole project in one day! We loved the experience, Los Gatos Roofing took care of the removeal of the old roof, disgarding the ruble, acquiring the material for the new roof, and the man power to finish the project as promised. The whole process is stress free and the price is reasonable when all these factors are taken into consideration. I look forward to contacting you guys in the future when its time to replace the roof again.

Edward C.
2 years ago

It's stressful undergoing a roofing project as you never know what may happen during the roofing process. The roof may look great, but underneath, there are leaks waiting to happen:(. Argh, especially during rainy seasons when leaks appear where you never had them before. My wife interviewed multiple companies and settled upon Los Gatos Roofing because of Robert. He is courteous, straightforward, and personable and has a wealth of knowledge. The crew was quite friendly as well. They redid our roof over 1.5 years ago and through the two rainiest seasons in sometime, our roof has performed wonderfully to protect our house. (Looks fantastic as well.). Just yesterday, we discovered some small water accumulation coming form a window frame, no water damage on any of our ceilings or walls, and decided to give Robert a call to investigate. He answered his phone immediately and came out the same day to inspect everything. They didn't charge us anything for visit and deemed everything looked good. In addition, he will return to check on the window shortly just to make sure. Now that is service! Highly recommend Los Gatos Roofing for Robert, his crew, and their 5-star service!

Jim H.
2 years ago

Top quality from start to finish. Rep came to my home in Sunnyvale to review what I needed. This was late Msy 2023 but the work could not start until late August due to their workload. Brandon kept me informed at every step. The job itself took two full days, but was completed as committed. The roofers worked extremely hard, and it was impressive how it all fell into place. Material was delivered exactly when needed, no idle time loss. This was a reroof of a 74 year old home with the original and one additional roof over that. The removal was a colossal mess, but I knew that when I signed the contract. I had radiant OSB sheathing installed with CertainTeed Asphalt shingles. Be advised that the contract states a reroof is considered a major construction project. I had some damage to the eaves, which was repaired with caulk and paint. Again, I expected this. All in, I rate the entire process at 5 stars. Hope this summary provides some insight into what you can expect. Final note; my insurance for both Homeowners and Earthquake decreased after I notified my carrier.

Mike A.
2 years ago

I requested several quotes for gutter repair since I had several areas where the gutter was pulling away from our roof. Several were from Diamond Star certified service providers. Los Gatos Roofing promptly came out to provide an estimate and gave me a quote. The quote was very reasonable and I ultimately selected them for the work. It did take a few weeks to get on their schedule, which was understandable since this was a small job they were going to do when they had time between major roofing jobs. They also were up front and let me know they might not be able to do it right away, setting expectations appropriately. Once I got on the calendar they came out promptly and arrived almost exactly when they were supposed to arrive. The work was done quickly and done well, and the workers were courteous and professional. I would certainly use them again.

Kirill K.
4 months ago

Most people write reviews and give 5 Start for a company that did an amazing work for them. This is not the case here -- I'm giving Los Gatos Roofing 5 Stars for the job they didn't do. I was told by another roofer that my pitched roof needs replacement now (few shingles on ridge were showing wear) and I called Los Gatos Roofing for a second opinion. Jon Fletscher came to provide an estimate, and his assessment was that roof has at least 5 more years in it and recommendation was to call back in a few years, save $$ now and take a vacation instead :) I appreciate honesty and integrity -- and want to give Jon and Los Gatos Roofing kudos for being great neighbors and care about me! You earned my future business today and I appreciate you! Thank you! Kirill

Food L.
1 year ago

We just finished with our roof replacement by LGR. Craig Gonzales was our main contact from the initial quoting process to the final inspection. Craig gave us some great ideas to consider for the new roof to make the house more livable. Craig responded to my texts in a timely manner throughout the whole process. We had one small issue after the installation and Craig sent his crew back to revisit the issue the next business day. We were also happy with his Crew, two of the work days were above 90 degrees and they worked tirelessly. They cleaned up at the end of the day before they left and my backyard was actually cleaner than they had found it. I am going to use their service again for my parents' roof in the near future.

Sherry H.
1 year ago

Los Gatos Roofing just reroofed my horse stable. My contact was Craig Gonzales who did an exemplary job of managing my project. He came out immediately and I had my proposal shortly as requested. The proposal was detailed and complete, with attention to detail. They started on my project when promised and finished a little early. They are a large company with multiple crews that can handle large projects. Los Gatos Roofing was a little more expensive than my other two bids but I saw that the bid was complete and did not allow for lots of add-ons at the end. The workman are serious, neat and follow required safety protocols. I would definitely use them again.

audrey i.
1 year ago

Went with Los Gatos Roofing for re-roofing - they installed our roof 33 years ago from our first remodel and put on our 2nd story roof (next remodel) 27 years ago. Our roof still looked new, but needed to be replaced before we install solar panels. There were a few fascia boards that needed to be replaced, but otherwise the underlayment was in great shape considering the years! Their quality work in the past helped make our current re-roofing project easier. They finished in 3 days, just before the rains came (no leaking detected). Good communication, no surprises, and they cleaned up after themselves every day. Highly recommend.

Robert M.
2 years ago

Great company to work with -- Robert was great representing the company, working with us through scheduling issues, explaining what they were going to do. Scheduled, work started on schedule, an complete ahead of schedule, leaving the job site cleaner than it was when they showed up! In case you hadn't guessed, highly recommended! We went through a rainstorm the following weekend, and we couldn't be happier -- well, they replaced all the gutters, so the gutter/downspout noise was different during the storm. Thank you, Robert, for not only a very professional job overall, but for taking the time to work with the customer!

Derek S.
3 years ago

Hired Los Gatos Roofing to do a gutter replacement and add-on and it was a world class experience. Validated that Los Gatos was a licensed contractor with the state board as well as being Diamond certified before submitting a request for a bid. Bret and Matt came over on time in their company truck to do a comprehensive measurement and provided a quote within a day or so. Scheduled the installation and the crew showed up on time and managed to complete the project in a matter of hours. After the project was completed to specs, they cleaned everything like nothing ever happened!

Sandra L.
5 months ago

I highly recommend Los Gatos Roofing. I was very impressed with the professionalism and efficiency of this company from my call to make an appointment for an estimate to completion of the work. Daniel Thomas was so knowledgeable and very thorough in explaining the process to me. I was very prepared for what would happen. I really appreciated this and his follow up during and after completion of the work. The roofing crews were all very efficient and professional. I was amazed at how quickly my roof was completed. Thank you to Daniel and the roofing crew!

Carolyn B.
6 months ago

Daniel was great to work with from first estimates all the way through inspection. During the estimate process another company said we had double shingles and they would need to charge us for additional labor because of this. I told Daniel about this and he came out to double check. He confirmed we did not have double shingles! We put minimal amount down payment and the balance was due after inspection. This was huge for us to go with LGR. The work took only 2.5 days. We're extremely happy with our roof and the entire process. Thanks LGR!

D P.
2 years ago

Where do I begin. Daniel was very professional and provided a quote before he left our house. We got such a great vibe from him and the quote was what we were looking for. We had to wait a few months to have our roof done but it was truly worth the wait. The guys showed up early on both days they were here and always cleaned up each day. These guys are such hard workers and need a metal for what they did. The roof looks fantastic. I highly recommend Los Gatos Roofing for any job that you are looking for. Thanks again LGR!!

Darrell R.
1 month ago

Two years ago Los Gatos roofing replaced my roof, gutters, and downspouts. All good! Now I'm getting a solar install and the installer flagged my power meter and main circuit breaker (which they need to replace) as being too close to the corner with its gutter downspout. Los Gatos roofing moved and extended my downspout to resolve the code problem. Furthermore the manager decided to call it a "warranty issue" so they fixed it without charge. Perfect color match on the new materials. Thank you Los Gatos Roofing!

Ellen J.
1 year ago

Both my husband and I are impressed with the level of service provided by Los Gatos Roofing from the initial consultation, receiving the information we needed to select a product with confidence, through ease in scheduling; providing great teams from tear down through roof replacement including dry rot repairs and new gutter system; we were kept in the loop with timely updates. In the end, we like how our new roof looks and feel confident about protecting our investment in our home.

Joseph D.
2 years ago

I can't express how incredibly happy we are with the whole roofing experience with Los Gatos Roofing. From Daniel's consultation, to the finished product. All the workers were exceptionally professional and hard working. Our old cedar shake roof was removed and all new plywood was installed the first day. By the end of day two, the crew was 99% done and finished some detailing the next morning. Price was very competitive too. I am referring the company to anyone needing a new roof.

Beverly F.
9 months ago

We needed to have a skylight replaced on our roof when it started to leak. Juan Hernandez came out within a few days and verified that it was just the skylight. The crew that did the work was pleasant, professional, did a great job and it was done quickly. Juan was also very pleasant and professional. I like that this company (they had also replaced the roof a number of years ago) does not try to sell you more than you need. They're very honest and do a great job.

W B.
1 year ago

Los Gatos Roofing recently completed a tear off of an old shake roof and installed a new one. They did a fantastic job--incredibly professional, clean and efficient. The entire job was completed in one week. It was a "soup to nuts" service--that is to say they managed all the new gutter installation too. Really pleased with the sales side--Dale--who has great knowledge of the industry, and the experienced team on the roof who did an outstanding job.

Mark S.
2 years ago

Did an excellent job on my roof replacement. Very professional, efficient and helpful finding the right solutions for my situation. They tore off two layers of shake and wood shingles, and replaced with asphalt shingles over OSB, including installation of proper attic venting and gutters. Also repaired some dry rot and replaced a troublesome tar and gravel roof section with a more up-to-date solution. Could not be happier with the results.

Worst Reviews

Dawnell Lewis
6 months ago

Ten years ago we had a house and a patio roof replaced by Los Gatos Roofing. The flat tar patio roof started to fall off the roof in sections this past Fall.. I contacted Los Gatos Roofing. They came out twice to look at it, I simply wanted a cost to repair/replace the patio roof. They tried to convince me that my house had shifted - not the case. They asked that I wait until this Spring to repair. Starting in May I called multiple times, finally heard back and that they would give me a price - they never did. I got bids to replace the patio roof. All the bids came to the same conclusion that the 3 ply roof per contract was not installed - only 2 ply was used. Once the roofing materials were removed the reason the roof failed was revealed. The plywood that was originally installed by Los Gatos Roofing was too thick therefore the 3 ply was not installed. They also did not properly adhere it and left an area along one entire side that did not cover the roof leading to water damage. They also did not install the small "gutters" along the sides creating adhesion problems and more water damage. My contract with them stated I would get 3 ply what I got was plywood and 2 ply. More repairs other than the roof will be needed to be done. Real simple - if they had fixed it which I was always willing to pay for I would have never found out and would have never written this type of review.

Chris Blake
2 years ago

I called these guys a week prior to setup an appointment to get an estimate for a roof replacement. I was told their rep would call me the day before to setup a time. Day before-nothing. Day of- no call /no text / no show. At 3:30 in the afternoon he text me to "setup" an appointment? Super unprofessional. Avoid this company. You get one shot at making a 1st impression

Nishant Mendiratta
3 years ago

They told me they will come to my house to fox a leak. Called me and said we will be there sharp at 10. I was at home and nobody came. Got a message from the person saying he will be late. Waited whole day and called 20times but nobody came. Worst experience ever

Mike Sexter
2 years ago

Juan came out, took measurements and had a long conversation. He said he'd send an estimate "today or tomorrow." Never heard from him again.

Prasanth Sasidharan
6 years ago

Rk Perati
6 years ago

Jesse Wiggins
7 years ago

Bluebirdie C.
14 years ago

I am writing a review for the current Los Gatos Roofing ownership. Check out most reviews on yelp, they're mostly from new customers of Los Gatos roofing. We however have had their roof for a few years. We had our roof installed by Los Gatos roofing a few years back. Within warranty period, our roof had leaks. Contacted los Gatos roofing and the guy came promptly. He said the company can not honor any warranty because the company changed ownership. And the new ownership refused to honor any warranty from the old ownership despite they purchased the company including all properties, right, and liabilities. They had to charge us a fee for the repair. I filed a complaint with BBB regarding this. Los Gatos went to BBB and closed the case without any decency of contacting us. They lied even on the BBB case. While waiting to resolve the dispute, our living room wall endured a much more severe damage than when we first reported the small leak to Los Gatos roofing. As a result, we decided not to wait and went ahead to pay another company to fix the roof because we knew Los Gatos roofing's current ownership would not warrant their work. Los Gatos roofing hires workers who do good work and pleasant enough to deal with. However, their ownership is not honest. If you want to save a few bucks and go with Los Gatos Roofing, consider the new roof warranty-free. If you want to deal with honest businessman, look elsewhere. we do not work for any of their competitors. Our BBB record was on the web site with status closed the last time I checked. This is an honest review everyone should read before hiring Los Gatos Roofing. Follow up 5/16/1021 Hi Dave, excellent memory and thanks for confirming the authenticity of my claim. When your people showed up, I showed him the original paperwork with your company address, logo, and everything. According to your rule, when GM acquired Peugeot, all warranty for Peugeot car owners would have automatically been voided. When IBM PC was sold, all IBM PC owners would have their warranty voided too. Thanks for sharing your rule with us. Yes my roof was fixed. Thanks for asking. Another roofing company fixed the very small leak for free. It was not the monetary concerns in question here, it's the ethics.

Angela R.
8 years ago

In Dec 1999, I had a 30 year roof installed by Los Gatos Roofing. Over the years, my interior ceiling lights kept getting corroded. I discovered that their roofers did not vent thru the roof the main bath and a moisture bubble had been created for years inside the attic. In mid-late 2016, I called several times to get the bath fan vented and cited that it was done wrong, i was ignored, I offered to pay to get it fix and was ignored. I called Jon Stirm several times, and he even came to my house..said he would get me quote I was ignored. So, several months later my house started smelling. I had an attic insulation company inspect the attic. Turns out the moisture bubble not only created corroding interior ceiling lights, two of my furnace ducts from the furnace in the attic also rusted out and they discovered that my attic was NOT properly sealed at the eaves for rodents. I paid several thousands of dollars to get 2 furnace fixed ducts replaced, had all insulation removed and replaced and the attic sealed. I taped off the main bath ceiling fan and used a window fan instead in the summer, and no vent in the winter. Now, I'm getting ready to sell my home and a professional roofer again inspects my roof...it has 18 years use on it; it's a 30 year roof. It turns out my ridge vent which I paid extra for quality venting possibly isn't correct either because some shingles have melted because it's too hot in my attic because venting wasn't properly done. And, of course I have no outside venting for my main bath, just warm moist air in the attic if I use it and Los Gatos Roofing does not return calls for this...maybe we should settle this in small claims court soon? And, also the new roofer has recommended redoing the roof gutters that were from Los Gatos Roofing because they are draining underneath the house causing it to sink on one side...so paying for that now several thousands of dollars to restabilize foundation. Los Gatos Roofing...when will you take responsibility for your company's work.

Jr G.
5 years ago

I'm disappointed. We had a roof leak and Los Gatos responded quickly to schedule a quote. At that time we were told that a lot of work would need to occur to repair the leak and it would take a better part of a day because they would need to pull off some of the roof and affix other parts of the roof to prevent leaks. With that we approved a $600 quote for work; however, when they came out they were here for 30 min. When I asked if they did the work as we had been told we would need to happen, I was told 'No. They only caulked parts and slipped a piece of sheet metal under the shingles.' When I asked why we were told it would need so much more I was referred to the estimator. When we called to be sure that the work promised was the work delivered, we were told 'It's only $600 dollars.' That's not the point... the point is that we agreed to pay that for the work we were led to believe we needed only later to find out that it was much less work we actually needed and rather than talking us through the work, it was a lot of follow-up on our part to get a defensive response that made me, the customer, feel like I should have been grateful they were even talking to us. I DO NOT RECOMMEND LOS GATOS ROOFING. They do not know how to treat customers with respect. Maybe I'm old fashioned, but I guess it was too much to expect a service company to be clear and honest. I did not feel that was the case for us and urge you to be cautious of agreeing to a quote, because what you agree to does not necessarily mean it is what they will do and when you ask, they make you feel bad for asking... I don't know about you, but I do not make $1200 per hour, so I don't think it's unreasonable to be treated with respect and clarity when someone asks why it costs that much.

lonni f.
14 years ago

I wish I could have provided this review based on the work of Los Gatos Roofing, but they didn't even want my business. I'm searching for a roofer to replace the roof on my home, and completed the "Contact Us" form on Los Gatos Roofing website, explicitly stating "contact me via email to schedule an appointment". After waiting over 2 business days, I finally received an email from them ordering me to call them to set up appointment. First, if you can't even get back in touch with prospective customers in less than 2 business days, I worry what kind of delay there would be once they already had my money? But on top of that, why put a 'contact us' form on your website, if you really don't want to work with people online, and expect them to call you regardless? If I had wanted to play phone tag with a bunch of roofers, then I wouldn't have gone to their website asking to be contacted via email. This is 2012, not 1983. If you want my business, don't lead me to believe that you have a real online presence, and then ignore my very simple request to setup an appointment via email, and order me to establish contact via your own terms.

James G.
16 years ago

Keeping it brief. Had a leaky roof, they came out and gave us a quote (like $750 if I remember correctly) and set up a date to fix. Great! That date came and went with no call. So we set up another date. Again, came and went, no call as well with the third date. Meanwhile the roof is leaking water damaging sheetrock in our kitchen. Being thoroughly DONE, I called someone out of the phonebook. He came out, did the work and charged us $250. Hmmm. So I called Los Gatos Roofing and left a message telling them that the roof stopped leaking (so I wouldnt have to say I went with someone else). A few days later, I get a bill for $750??? I called and after several messages (never picked up) I finally got someone. He told me that they billed us because they fixed it when they came out on the original visit (when they gave us the quote). What they forgot was I was with them the whole time. Told them, that I actually hired someone else becaus eof their failure to show up, and he stated that I still needed to pay. After a complaint to the BBB and a call from the manager, the bill was canceled. Very shady and unreliable. AVOID!.

Olivia Ngan L.
7 years ago

I am very disappointed by the service provided by Aaron and the company. I scheduled the appointment on 4/12 and Aaron showed up on time, which is good. He then took pictures of the roof and told me that I should expect a quote from him either by end of Friday or the following Monday. I received a voicemail from him at 5:50pm saying that he would have an estimate for me. I called him back immediately but he did not pick up the phone. I asked him to call me back when he can. He did not return my call so I called him on Tuesday 4/16 and he said that he needed to ask his installer whether he can work on my roof. He promised to call me back on Wed. I waited till Friday 4/19 and I had to call him back and he said that his company will not take my project. The fact that he was not good in following up and I had to "chase" him to get an answer showed poor customer service. And I really don't know what to say on his decision that his company does not take my project. But at that point, I did not want to work with Los Gatos Roofing anymore. I will not recommend this company to others.

Brian H.
14 years ago

Made an appointment to have Los Gatos Roofing come out and provide a quote for re-roof. The appointment was for 7:30 am. At 7:50 am, I called the company to inquire about what happened to the estimator/saleman. I was told they couldn't locate him and did not know why he wasn't there. At 8:10 am, he calls and says he wouldn't be coming because it was raining. It wasn't raining! Since I don't live at the property, I had already driven 45 minutes to be there. Why would anyone do business with a company that doesn't care about wasting your time and doesn't act professional by calling to reschedule an appointment? Fortunately, Westshore Roofing was scheduled right after and they came out on time, provided an on-the-spot quote, and will be getting my business. Save yourself the aggravation and give your business to Westshore Roofing who wants you as a customer. . .clearly Los Gatos Roofing doesn't care how they treat prospective customers.

John K.
4 years ago

Last year I called Los Gatos Roofing to repair a leak in my clay tile roof. They took a look and said that there were some other cracked tiles around the roof that needed attention as well. They quoted me $800 to do the work. I agreed. When they arrived, two men were up on the roof for 20 minutes and left. I received the bill for $800. I had agreed to this, of course, but this didn't seem right, so I called to question it. I believe it was Randy who seemed indignant that I had questioned the bill (I told him that I realized that I had agreed to it, but had questions) He went on about how they had the cost of looking at the roof (they did), getting the materials (I've done that myself in 45 minutes) and that he had come by a couple of times to supervise (never happened). When I asked about repairing the other areas, he said that they had done so. (They had not). I paid the bill, but will not recommend or use them again.

James L.
5 years ago

AVOID THESE PEOPLE. I asked for a roof examination. Someone came out and did an exam with pictures and tendered an estimate WITH NO INDICATION THAT I NEEDED A NEW ROOF. I then asked, "Well how long will it last"? 5 years I'm told. Yikes! I asked for a re-roof estimate and am told "Different people do those". OK. I set up an appointment for 3 PM on a date. On the date, our doorbell rings at 11AM and its LG roofing. Someone walks the roof and tells me he'll get me an estimate. At 3 PM, the door bell rings as another LG roofing person is there for an estimate. THE ESTIMATE IS NEVER PROVIDED. I asked them to execute the repair estimate. They refused - saying I needed a new roof. It sure smells as if some salesman thinks he has a live one and wants a big commission. I asked to speak to a supervisor. "Ohh, they're in a seminar, they'll call when its done." AS WAS THE CASE WITH THE ESTIMATE, NO RESPONSE. FIND SOMEONE ELSE!!!

Judy P.
6 years ago

Three weeks out to just schedule an estimate, then two weeks late on an incomplete estimate after the promised date, where not all work that needed to be done was even on the repair quote. I asked about the rest of the work, and no response for another two weeks. At that point I was fed up and went elsewhere. I can't rate their work because we never got to it. For LGR Management, please let us know when you don't want the job. We had a leaky roof, waiting for repair and my realtor referred you, so I was trying to give you guys a shot. After 7 weeks of waiting for you to reply, it gets a little ridiculous. Just say "no, we're busy with bigger jobs" or "we don't want to do this", even a "no, thanks" with no explanation. Please don't just drag on unresponsively. Return calls or respond to emails. Ignoring customers doesn't serve either side of the transaction.

Robert L.
5 years ago

We have a spanish tile roof. We get somewhat frequent wind damage and had 30 or so tiles that needed to be either replaced or secured back in place with some cement. maybe 10 more tiles needed to be cemented as a precaution. When the technician from Los Gatos roofing saw our nice expensive house, he quoted us $3,000 for maybe 2 - 3 hours of work. It was the worst rip-off i can imagine. We used Legacy Roofing instead and they did a very professional job for $750. Beware!

D N.
3 years ago

The bottom rows of sidings of the walls, adjacent to the sloped roofs of the garage, were pried off the wall with nails removed to install the step flashings. LGR did NOT re-secure these sidings back to the walls leaving them flapping with almost an inch gaps exposed to the elements and creatures to occupy. This problem was only found out the following year when I happened to be up there cleaning up pine needles on top of the garage.

Yu B.
6 months ago

This roofing company started their work very early in the morning, which created very loud noise which lasted one hour. More ridiculous part is that, even they have the ability to finish the roofing in one shot, they left part of the roof undone for several days before they came back and fixed that in a moment. If you would like your roof to be treated like this, please go ahead.

Iris S.
13 years ago

Customer service suck. Treats potential customer as if they are disposable. DO NOT expect them to bend over backward to serve you. Trying to get them out for a quote mean you have to give them everything including how you are going to pay for it. Took the day off to wait for them to show up for a quote, but didn't happen. Waste my time. They deserve no star.

Xianzheng G.
4 months ago

1 Star for the work performed by Victor. We hired Los Gatos Roofing to repair the broken tiles a few times - in total of replacing ~40 tiles. 0 Star for the price. It is definitely over-priced. Every time the roofer needs to go to my roof they will charge $600 only for the labor, even if he is doing nothing there only checking my roof.

Jeff P.
8 years ago

We had Los Gatos Roofing install new roof 2 years ago. Job done on time. Two years later we decided to replace original insulation. What the installers found in the attic was the old roofing materials. It took 2 days to clean the attic. Called the roofing company and got no response from them. Would not recommend Los Gatos Roofing!!

Rj B.
9 years ago

Well I must say the 'following through' objective with a roof leak under warranty has simply not materialized. Although the team came out and did a few additional caulking things and referred to a metal shop I still have leaks. At the end of the day, I still have a leak and need to go elsewhere now to address the issue.

Tony M.
3 years ago

This is the worst Roofing job i have ever seen in my life. It looks like they hire homedepot people. Beware of this company. The city inspector did not get on the roof. Beware of this company. Make sure you hire a professional . If they did your roof already have it inspect it

Joyce L.
13 years ago

Called several roofers and this is the only one told me they cannot schedule me because they have 200 phone calls and they don't do flat roof. My impression is that they don't care your business at all as they are tooooo busy. Also don't bother to call if you have a flat roof.

Ted A.
6 years ago

Called and asked for aa quote ! Gentlemen came out looked st my roof from ground. Said he would said a a quote ! Never got it. If a job is too small for your company then say so don't blow off a quote !

Michael D.
1 year ago

Juan from LG roofing came out, provided some preliminary information and then ignored repeated follow up e-mail messages. --simply did not respond. Extremely poor customer service.

Mark D.
11 months ago

Logatos Roofing offered to fix my roof for $2000. It is half an hour at best to repair. Not sure why they would tell me $2000 to do the repair.

Mike S.
2 years ago

Juan came out, took measurements and had a long conversation. He said he'd send an estimate "today or tomorrow." Never heard from him again.

Victor Jung

A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…

I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.

Read More

Victor Jung

A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…

I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.

Read More

Victor Jung

A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…

I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.

Read More

Victor Jung

A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…

I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.

Read More

Victor Jung

A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…

I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.

Read More

Victor Jung

A couple of years ago, my neighbor had a large renovation project. He vetted various companies and finally chose MAK. They met every expectation in terms of design, timeliness, choice of best contractors,
craftsmanship, attention to detail, continual updating on progress, and sheer professionalism all provided with…

I was impressed with my neighbor’s experience and the way MAK handled
the entire renovation from start to finish. Their commitment to quality
and customer satisfaction was easy to see throughout the project.

Read More

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