This is hands down one of the worst companies I've ever had to deal with. I was charged $27,000 for an 800 square foot roof. Yes you read that correctly. Recipts can be added as proof. The first roof that was placed on was horrible in every way. It immediately began pouring water into the house both in the bathroom and kitchen. It turns out roof doctors only hires contractors. The previous roof drained properly until roof doctors. The entire top of my house held and maintained water and began ruining the property. It took a LAWYER before they would even agree to replace the first roof they put on. It took over 50 plus emails. Roof doctors never once called me. They will not answer any specific emails so they can attemp plausible deniability. Over time I'll release every email with the CEO Craig Young and Lisa. They attempted not to fix the issue until my lawyer emailed them on a breach of contract. I have had to continue to pay out of pocket to get things done correctly because roof doctors will not pay the contractors for all the materials. (For instance look at the photo of the facial board below. This was installed by roof doctors and was cracked and broken within 3 months. They refused to replace this. The contractors said the CEO was aware of the problem and many emails were sent only to be fully ignored. I had to pay out of pocket to have it done right) As you can see from the photos no grading was done. They refused to put any covers over my drains after removing the ones that were there. They were warned that this would cause immediate clogs but they ignored those emails (all will to be uploaded) until my entire drainage system clogged even with maintenance. Ill uploas emails from the CEO where they admit they subcontract our their jobs. Be warned that this company will attempt to rip you off, will attempt to minimize any contact with you. You will need a lawyer to get any traction. My roof was installed last year before October and it took 50+ emails and 6+ months before any realistic action other than patching. I highly advice going directly to the contractors that roof doctors use. You will save yourself a lot of money and a lot of hassle. I'll continue to upload photos of the roof they tried to sell me for $27,000.

I asked Roof Doctors to fix my roof. They gave a quote that the roof needed 20 tiles replaced. When they came out almost 3 weeks later they found that it needed more than 20 tiles of work. So, they replaced 20 tiles and left with the roof still having broken tiles and being prone to rain coming in. When I called them SIX days later to complain that the job wasn't finished, their "supervisor" Brandon gave me a line about "You hired us to replace 20 tiles." No, I hired Roof Doctors to fix my roof, not a portion of it. Brandon's response was "Well I tried to send you an e-mail but I guess the system was down." Roof Doctor's website is hosted by GoDaddy. I doubt GoDaddy's E-mail server was not down for six days. I then tried to call the home office and was told that someone would call me back. Instead, they sent an invoice for full price, with Brandon's signature/certification that the work was done. I called again asking to speak to a manager and they assured me someone would call me back. The person who called was Brandon again. He offed me a discount. A discount of $50 on a bill for $900. That barely 5%. So, I hired these people to do a job, they didn't finish the job, refused to let me speak to someone in management and then billed me for the full cost of the job. And to top it all off, on the e-mail that the invoice was attached to, after letting them know how upset I was, they asked for a 5-Star review. Sorry RD. I give 5 star reviews to companies that do a good job.

I hired this contractor to replace my roof, expecting a professional job. Unfortunately, the experience was far from it. They started the work and met with the city inspector on hour 1 of project, who informed them that part of the roof needed a slope adjustment. Despite this, they started the job and failed the inspection and then abandoned the project without completing it. The worst part? They left the roof uncovered, leading to leaks in my home for three nights in a row. When I reached out for answers, I was told to find another contractor to fix the slope issue so they could "come back later" to finish, which was unreasonable and unprofessional. It took countless calls to get any clarity on whether they would actually return, and in the end, I had to hire a new contractor to finish the job. After all this, they still had the nerve to send me a bill for almost 95% of the contract, despite leaving my property in a vulnerable, incomplete state (even area-wise, the incomplete part was more than 30% of the all job). I’ve since filed a complaint with the California Board of Licensed Contractors and talking to attorneys for my next steps. Homeowners deserve better—do yourself a favor and look elsewhere for a reliable, responsible roofing contractor." Update: they have reached out to me by phone and email bully me into paying for the work they didn't finish by saying that we are putting a lien on your property. I just informed CSLB and my lawyer immediately.

Sadly, I have to take my good review back as I continued to use this company. I had an Inspection which showed what areas needed to be fixed on my roof. I had them come out to fix those areas and added the roof certification for no leaks proof for 2 years. We had a leak a few months later, and was told by the supervisor that when the inspection was done, the inspector who did the Inspection left out a portion of my roof in the inspection report. Therefore, this part of the roof is not cover in the roof certificate. I had to pay for service again and was charged an additional fee for them coming out to inspect the leak. I tried to speak to a manager but was told that management does not take calls. This should have been initially communicated to us that they only include certain parts of the roof in the inspections. Per the Supervisor, this was an option for the inspector to include or leave out certain parts of the roof in the Inspections.

I bought my house in 2021, and my real estate agent recommended Roof Doctors to give me an estimate to get up to 5 more years out of my roof. 2 guys showed up and spent about 3 hours, and I was charged nearly $4,000. The roof started leaking immediately because they forgot to put skirts around the pipes. I called customer service, and the lady fought with me, insisting it wasn’t anything they had done! I finally convinced her to send someone out, and he fixed the new leaks for the most part…but I have always had one small leak. 2 years later, the leaks have grown, and my handyman, who has roofing experience, looked at it and said that the roof was badly done from the start….and I feel I should have been told that. But my main complaint is the amount I paid to Roof Doctors…they didn’t do anywhere near enough work to merit that payment.

The initial experience with this company was great. Was able to easily set an appointment for an estimate and they came out at that specified time and provided the estimate promptly. It was everything after that, that gave them a 1 star review. They rescheduled on me 3 times (in 3 days) and by the third time the guy came out and said he had the wrong tiles. He said he would be back within a few hours and never showed. Called the company to let them know. Extremely subpar experience and lack of professionalism. I needed this work done before this next storm and they failed miserably.

If I could get -0- stars, I would. Beware of this roofing contractor. At the recommendation of a realtor, we had them come out because they offered a Roof Certification. I called 5 other roofers and no one else offers the certification. However, they told us we needed over $4,000 in roof repairs. The other roofers said only $500 and the roof was in "great shape" They also offered pictures with a drone, and did not stomp on our roof tiles like Roofing Doctors. They jack up the repair price to pay for the certification. It's a scam and cost us the sale of our home.

If you like paying top price for sub par communication and waiting weeks for repairs, hire this company. They will charge you additional money for a 2 year roof cert when they inspected the whole roof and performed almost $4,500 in repairs, and conveniently wont clearly outline the cert will be additional until almost 2 months after the fact. Much better roofing contractors out there for the communication and price you pay. Only went with this company because a buyer was adamant that this company does the repairs for damage found.. never again!

The response by the business is astounding. First, I have not bullied anyone. I asked for COMMUNICATION with a principle on the license. I have not asked for anything else. When an office manager responded to that email, which was basically go pound sand, I reiterated that I was asking for communication, a reasonable request and that I was trying to avoid a CSLB complaint, which is my LEGAL RIGHT under California law for ANY type of dispute. Contractors are aware, or incompetent if they are not, that every consumer has the right to complain about the contractor to CSLB for even the most trivial concern. A situation where the contractor has HIDDEN additional fees that on many roofing contracts could amount to hundreds or thousands of dollars is NOT trivial. Second, the concerns I raised have been misconstrued by the business in their entirety. My complaint is that they failed to DISCLOSE surcharges imposed by them on the most common form of payment in 2022 until after services were provided. This is a violation of GENERAL business laws in California and is not only applicable to licensed contractors. The other concern pertained to setting up a digital contract that included a waiver of a statutory cooling off period that was REQUIRED to be executed to complete the digital signature process AND that when I brought this to their attention their employees were annoyed that I wouldn't just sign the waiver. The business's comment that many clients need immediate services is irrelevant here were there was nearly a full month between the execution of the contract and the start of services. Waivers of this statutory right are only appropriate in emergency type situations and the law is clear about that. They tried to get me to waive that statutory protection by subterfuge by including it in the contract and making it a mandatory signature when they sent me the contract. I hoped it was an honest mistake but the hidden fees makes me believe it was not. The cooling off period exists to protect consumers who MAY have been taken advantage of by a contractor and convinced to sign a contract not in their best interest. This company is simply negating that consumer protection by getting less sophisticated consumers to sign the waiver simply by making it a required section to complete. I disclosed to the business with my initial complaint about the hidden fee that I was a licensed attorney out of sense of fair play and honesty to the business and its employees. Blameless business owners can be quite spooked to deal with attorneys in general; I was raising legal issues about the contract, maybe they'd prefer to have me address my concerns to their own attorney rather than have an employee address the situation, I wanted to give them an opportunity to consider the concern I raised fully before responding. I made no demands that I even be responded to promptly, just that a responsible party, rather than an employee, contact me. The demand for me to show them which laws apply is funny (in an are you seriously the owner of a business way not a haha way) because they are basically asking for free legal work. I have already been told they have counsel, they should be asking for their own counsel to review the law with them. But I'll be nice and point out them to the unfair business practice laws that are applicable, those would be Business and Professions Code section 17200 and 17500...hidden fees are a form of false advertising and false advertising is always an unfair business practice. These are general laws applicable to all businesses in California. That they insist that I point to CSLB laws addressing these issues is laughable...the violations are of laws that everyone has to comply with, not just contractors. I haven't received an email from anyone but a person who is some sort of office manager, and that email was terse and told me to pay my invoice and go away. I have a voicemail of the dunning call and based upon that voicemail, a human did not leave the msg. Maybe a human dialed the phone but the msg sounds like a recording or a computer generate voice. It's obnoxious and a technical violation, but is the least of my concern since the other issues have real consequences to myself and other real consumer.

My roof was leaking and I called roof Doctors prior to the storm and rain because I knew it was coming. The guy came out actually got on the roof and instead of putting a tarp or the temp tar paper all he did was write up a bogus estimate of 7,000 days later and said we had to wait to have it emailed to us couldn't tell us ANYTHINg on the spot. It was for a small leak on a dormer. It just cost my Brother 8k to replace an entire roof on a 1,000 sq foot house in the Bay Area. While we wasted our time waiting for roof doctors insane estimate it rained 5 days straight and has now completely destroyed the interior of the house which all could of been avoided if something was put there temporarily when they came out. The other two roof people I had come out after getting this estimate from roof Doctors said there is no way this work could of cost over 2,000. If only I had called one of these other companies out first all this inside damage could of been avoided. Another roofing company came out and put tar roof paper on it in 10 min and stopped it until we can fix it and roof doctors could of done that. Not to mention giving estimates that are triple the actual cost. Would never use this company this was truly horrible to do and to and waste our time not doing anything to help before a storm like this. I attached pictures of the damage and the carpet is saturated as well. Roof Doctors ended up costing me so much more in the long run and with these crazy estimates and in an emergency situation had zero urgency. I just wanted to add after reading the hundreds of one star reviews after writing this that the owner's novel long responses seem outright crazy. That he has this much time to write and you don't see other Roof companies with complaints like this yet they spend such little time inspecting the roof the guy was here 10 min just to tell me to wait for an email. If this is how someone responds to customers where I've seen him call people liars, would never make it as a defense attorney, and several other conspiracy type comments that some reviews are in with the completion I'm appalled. So unprofessional. My Mother just used them for her rental property and we will now be having a second company go check the work. I'm also a Realtor and for several years gave them business for roof certs and had no idea what was really going on or how the owner speaks to so many unhappy clients. I won't be using them again I will tell everyone to steer clear and what I find interesting is after the guy was up there poking around and I heard him this leak became extremely worse I have no idea what was done or moved around or how carefully he meandered around up there. Most roof companies come out and do a FREE inspection it's not some special service only Roof Doctors offers which seems to be the owners go to. I'm so upset over the interior damage that was not there 3 weeks ago and had I just called any other company they would of put some temp tarp or tar paper and I would not be in this situation now. I've lost sleep over this damage. They also claimed there was dry rot on the outside but none was found by the current roofer and my roof is only a 7 year old presidential comp shingle. Also every other roofing company says they are known for the over charging. It may be what's going on by doing roof certs and then always finding an issue wrong and possibly over charging to those that are not aware of what the cost should be is how they are staying in business. Overall if they really cared about customers and there is an emergency situation they should be able to tell you on the spot this is what's going on this is what needs to be done and we can do this, that or the other temp right now until we can get back out here. Don't just leave the customer waiting for an email for days and then this damage happens below in these pics. They should change their name to Roof Malpractice Doctors!

My family recently had a 3-month long miserable experience with roof doctors. It is only the sheer terrible service, unprofessionalism, intimidation, and responses from roof doctors that makes me want to strongly warn anyone against using any of their services. I strongly advise anyone with roof work needed to review the general themes of complaints here and on the Better Business Bureau and all other social media review sites - as you will see very common themes emerge. The D- rating on BBB is there for a reason. In January 2023 roof doctors was contracted to fix a leak on our roof. Part of the signed contract was re-directing water flow to a different area. The work was done and was completed in less than 30 minutes and was a terrible job. A banged-up metal pipe was taped to a prior down spout and re-directed to the same area where the leak was - not fixing the issue at all. It was also not secured and a safety hazard to leave unsecured on the roof. No communication on work done or explanation was provided. For the next 30 days I attempted to reach anyone at roof doctors to discuss the problem and was met with such incompetence and lack of response I cannot explain. The staff who returns your message (because no one will ever pick up the phone) repeatedly told me they have no way of reaching out directly to supervisors or management. The staff refused to document any of my calls or provide any email or communication that I needed a response. Finally, after 30 days the original surveyor returned to my home, and with me by his side, confirmed the job done was in fact "a crap job" of sub-standard work. He completely agreed with me. He then removed the down spout and it was left open that he would need to figure out with "his boss" on the best next steps. The job was left incomplete. Another 30 days goes by and despite multiple calls and emails to this surveyor and roof doctors staff there was a complete lack of response. Finally, 2 months after the initial job was "done" I receive an email from so-called co-owner of roof doctors that the invoice is unpaid. I kindly asked for a phone conversation to discuss the incomplete job and adjustments or plans to complete the job. He refused to have a phone call. Again, the owner of the company refused to have a discussion with a client about a sub-standard job that was left incomplete, and his only response was a threat to enforce a mechanics lien on the property if the invoice was not paid immediately. Again, please read all additional reviews. Incompetence, lack of communication, unprofessionalism, intimidation and just a pure lack of any human connection are common themes rampant. Sadly, much of this could have been mended with returning calls, an apology and acknowledgement of the mistakes made and agreement to stand by their work. Please be warned.

DO NOT USE THIS SCAM ARTIST COMPANY!!!! NOT FOR ANY REASON!!! SAVE YOURSELF THE HEADACHE AND DONT DO IT!!!! Back in January/February I discovered a small leak (more of an intermittent drip really) in one of the roo.s of my house. I immediately called for roofing service (since saving my house from damage was the whole point). They sent a pre-inspection guy out, who said the problem was a build up of bird feces. And that to fixthe problem, the feces would have to be removed, as well as multiple flashing and vents would have to be removed, reshaped properly, and replaced. ( he said the vents/flashings weren't installed correctly by the builder (new home). I agreed to this and an appointment was set for March 3rd. They came on March 3rd, and admittedly did remove the bird feces from the gutters/flashings, but did not clean under the solar panels or anywhere else (verified by the bird netting guy I used for the solar panels a few weeks later). Unfortunately,... the improperly reinstalled one of my vents, and 2 days later, when it rained again,.. the little "drip" in one room, became a waterfall in a completely separate room. I immediately called and complained, and a few days later, the same inspector came out (and even took pictures, which I have, of the vent flashing that they didn't install properly). Turns out, the installation crew only sealed the bottom of the vent, and not the too (like they were supposed to). So he'd have to get an "emergency crew" out to fix it. The emergency crew didn't even show up until the 29th ... a whole month later. And the roof doctors won't fix the drywall/ceiling damage that their shoddy installation job caused. And I have (in email) them saying stupid things like "you were never promised a fixed roof leak",... even though that was exactly the point of calling them in the first place,.... they also claim that they never touched the flashings, even though I have it on writing, and it was verified, in person, by their own inspector. They also claim that they "don't have to fix it properly the first time",... like, seriously??? Where on earth does that work? Imagine getting your car back from the mechanic, immediately getting into an accident, and then having the mechanic say "not our fault,.. no one promised you that your brakes would be fixed properly the first time",... or getting food poisoning and the restaurant saying "no one promised you that you chicken would be cooked properly the first time". But I digress,.. the point is that they are not capable of being adults and taking responsibility for their own actions. I'm still contemplating suing them,.. I'm just not sure if it's worth it, as it'll cost me more than just fixing it myself. The moral of the story,.... DO NOT USE THESE GUYS,... EVER!!!!

Gosh! Not sure where to start. To avoid building the watch, let me just start by a simple statement. DO NOT USE THIS COMPANY!!!! Hired them back in 2019 for a roof inspection. Fast forward, we had them come back out this year to add removal of sky tubes to the list. We hired them in October. The first red flag was: 1. They kept moving the appointment around. And told us WE WOULD HAVE TO CALL at 8 AM to find out IF THEY WERE COMING...and at what time. What kind of establishment develops this type of customer service? After moving us around three times, they showed up on a weekend. Let me remind you all WE HAD TO CALL that morning to find out if anyone was coming. They also have an email disclaimer that they can show up and nobody needs to be home... Red flag #2. Who works on a roof without the homeowners home? Once here, they started work and that was to remove the sky tubes. Red flag #3. They works hack saw fell through our roof, through the sky tube into our home!!! Small children were home, construction workers in thr home were feet away from the wreck as was my husband. It would have killed someone. Photo attached. Red flag #4. The roofer had to come back to complete the work. The day he was to arrive, he was about 4 hours late. The reason? He had to search high and low to find our type of shingle. HOWEVER!!!! HIS BOSS OMAR told him to just put any shingle on it...who does that? What kind of manager or company tries to trick the client or not be honest upfront? And why start a job if you don't have the right parts? Red flag #5. We tried like hell to get a call back, an email from management. Nobody called one time to apologize or offer to pay for the damaged ceiling. Instead, I got a survey , and then I finally got a back and forth pointing the finger type response. SMH. I got an email from Lisa Crock. Not a phone call...and email. Basically saying sorry, but nobody was hurt. I explained that not all of the roof was repaired per our first inspection...no email reply. Not that I was expecting it. PURE LACK OF SERVICE, COMPASSION, QUALITY OR INTEGRITY. We are remodeling our entire home, and by far Roof Doctors was the worst decision we made to help us repair our home. I would highly encourage you to look elsewhere. Adam Wilsley(sp) clearly isn't involved in his company or people. I can't imagine an owner allowing this type of service, behavior or lack of values bleeding from his company. GFY!

ROOF DOCTORS DO NOT DO BUSINESS WITH ROOF DOCTORS. RUN! If you are contemplating doing business with Roof Doctors take a close look at all the negative One-Star Yelp reviews. If you need further reason to RUN, go to the Better Business Bureau web site where you'll see they have a rating of D-. This company has no ethical or moral fiber especially the CFO. I hired them to replace a single roof tile - too high for me to reach. They emailed my invoice for $410.00 on 4/3/23 which I overlooked - my bad - I rarely check my email.. This was April 3, 2023. On June 12, 2023, I got a call and email from RDoc with another invoice., which I paid it immediately (6/12) via my banks bill pay service. I emailed their office Admin that day to say it should arrive by 6/20 and specifficly asked to be advised if it does arrive by the 20th as expected. The check did not arrive because the USPS took 11 days to deliver on 6/21/23 and Roof Doctors NEVER called or emailed me to advise. Instead they filed a Mechanics Lien and refused to understnd that I have no control over the U.S. Mail. Too bad for me in short, was the response from the CFO Craig Young. Had I been notified by the Office Admin I'd have cancelled the check and paid by credit card then and there. They had no empathy and just saw another way for them to bilk more money out of me, $186 for the Lien, plus Credit Card fees, plus they told me I'd have to pay for the Release cost. To date, for a single roof tile ($410), their Mechanics Lien ($186), pay the county to file the Reverse (as yet unknown $$$) and cover the CCard charge, I paid Roof Doctors over $601 to fix a SINGLE ROOF TILE. You decide, is this the kind of campany you want to deal with?

I started with them on Nov 20, 2023. The inspector Troy came out the next day & was very nice, professional & helpful. Responded with an estimate & scheduled the replacement of my skylights in a timely manner. After that, everything went downhill. He was a no show for the appointment - I had to call & find out why. They told me the skylights would have to be "special ordered" - but no one bothered to call or inform me. I had to call back 3times within the past 2months because they kept giving me 2week call back time frames that Troy would order them & call me back. Each time he did NOT call me back & I had to call. Jan 8, 2024 I had to call again. They said the material was JUST ordered, it will arrive within 10days & Troy will call me back with an appointment date. I complained about the time frame almost being 2mos with horrible communication & no apology. Not once did the rep offer an apology on behalf of the company & only replied "Yeah, ok." Today is Jan 23, 2024. I had to call again. They placed me on hold for 10mins & wanted me to hold for another 15mins while they heard back from Troy who was "checking" on the status of my order. I told them i will not hold & need them to call me back. I was PROMOSED someone would call back in 15mins.... it has been 1hr. This company SUCKS!!!!!! I was ghosted by their technician Troy who never communicated with me again and not once did they apologize for shitty customer service. I only tried this long because of the price. DO NOT USE THEM!!!!! D. Irving

RIPOFFS AND GOUGERS. Contracted with them for $4,052 to do some repair work consisting of fixing a couple of slipped tile, mending (glueing) 8 tiles, cleaning valley flashings and some miscellaneous work on our 1 story house in Auburn. I thought the price was pretty steep but not knowing what exactly was involved in doing the job we hired them. I trusted that they were quoting us a fair price for the work. Scheduled the job for June 24th. The repairman arrived at 11am on the 24th and was finished and off the roof saying goodbye at 3pm!! FOUR hours it took one man to do $4052 worth of work. I called the office to clarify that there was some mistake here. Nope but you can call the man who estimated the job 'D' we will call him. I called and asked him to come to inspect that the work all had been done. He said yes and I complained that basically what amounted to $1,000 an hour was unreasonable and unfair. He just kept reiterating that 'we don't bid by the hour'. And that the particular guy who did the work was really fast. This is an outrageous amount for a contractor to charge. He eventually gave us a 5% discount bringing the overall cost down to equalling $950 an hour. Oh and as a last ditch to justify he tried to convince us that the man was here the day before as well. Absolutely false. We were home all day. DON'T USE THESE GUYS.

It's incredibly frustrating to have experienced such a series of disappointments with Roof Doctor. After investing in their services based on the recommendation of my inspector and purchasing their warranty, I expected reliable and effective work. However, from the outset, doubts arose when heavy rain revealed a leak shortly after their initial patch-up job. Subsequent attempts to fix the issue only exacerbated the problem, with one instance resulting in mismatched shingles and a botched chimney repair that resembled amateur work. Despite expressing my dissatisfaction, the subsequent attempts to rectify the situation were equally unsuccessful, indicating a lack of expertise and poor communication within their team. My roof is still leaking so nothing has been fixed. It's clear that Roof Doctor's services do not meet the standards expected for such crucial home repairs, and I strongly advise others to seek alternative options to avoid similar frustrations and further complications with their roofs. Roof Doctor hires underqualified individuals for these critical tasks, as evidenced by punctured flashing, insufficient roof caulking, and misplaced nails that will inevitably lead to further leaks. I strongly advise anyone considering their services to look elsewhere to avoid the headaches and financial strain I've endured.

Hire them to sub-contract your project to people more incompetent than themselves, start a project with all the facts on the table, unable to pass the city inspection, abandon the project, leave your place with a mess and leaking ceiling. We had them replace the entire roof of our place, and they started the job while the inspector made it clear in hour 1 that they need to provide minimum slope to part of our roof that was flat. They started the job from the sloped roof (easy enough to start the mess on your roof). They could not pass the city inspection and left the job without any communication with a funny plastic cover. It took us 3 days to get a hold of some person who told us we cannot finish the job. Go and find a general contractor. A lot of miscommunication and lies and times wasted on phone lines. Our place has been leaking in the past 3 days and they don't take any responsibility. I stared sharing my story in Nextdoor and asked neighbours for help. One obvious feedback was how you ended up hiring them with terrible Yelp and BBB reviews. Their google reviews was a trap for me and I am doing my part to aware people of their business. We filed a complain with California Board of License and BBB today, and we are all in to go after their license and bond, until we make them responsible for all this mess.

Looked at the review and thought they should be good but unfortunately very poor customer service. They use subcontractors and are not a "Local" company. Work wasn't complete on initial day and subcontractors said they took a lot of pictures which they said I would receive them via email. When a different person showed up to finish the job, explained that I still did not get the pictures for the work done on the roof, he promised he would either get them or come back following week the right ladder and take them himself. Several days later the Co-owner/CFO Craig is texting me and states I need to prove to them the work wasn't done. I only asked for pictures of the work done which would have taken 10 minutes or less to do but then he starts referring to the contract and pictures are not part of the contract. All of the people who came to the house all agreed and were nice about getting me the pictures they told me they would provide. Was told by Craig if I have any dispute I need to submit them in writing and does not want to send someone over to do what his staff all committed to doing. If you want to work with a remote company, put all requests in writing in contract or better yet go with a real local contractor who takes pride in their work and name.

Granted our roof is old. It was replaced 24 years ago and on top of the original roof. This memorial day a freak twister hit the front of our roof and ripped off several shingles. We had been having heavy winds. My insurance adjuster recommended "Roof Doctors". Big mistake. I should have picked my own. Roof Doctors adjuster came out assessed the damage and gave us the estimate. The estimate did not exceed my deductible so I gave the go ahead to do the job. About three weeks later two workers arrived late in the afternoon and started the job. About an hour into it I decided to see how the work was going. I walked out and these guys were trying to just glue the shingles on without nailing them down. I asked them what they were doing but neither one spoke a word of English! They called their boss and I had to tell him what they were doing. They went back and forth with him for a couple of minutes then ripped off the shingles and started over. I remained outside until the job was complete. I understand now why they told me I did not have to be home for the repairs. Glad I was! And last why would they send someone out who can't communicate with the home owner. If I could give this company no stars I would.

Roof Doctors is a dishonest company. I had an inspection done by Troy Warren who elected to provide an inaccurate report on a roof that obviously had extensive dry rot. He provided an estimate I agreed to the amount of $11,201. After the roof was torn off the house and the garage they came to install the roof, the roofer walked up to the porch and stated they could not put new roof due to dry rot which was seen from the ground level. Troy provided a change order which was $8,696 added to the original price of $11,202. Roof Doctors wanted $19,897. for an approximately 1176 sq ft house and detached garage. I offered to pay $3,500 to $4,000 to repair the dry rot, the boss Craig Young refused. Stating he had gas, office workers, secretaries and repairs to pay, that's why the price to mediate the dry rot. They also threatened to place a lien on my property if I did not pay them prior to getting the roof inspected by the Sacramento Inspectors. They was so much more to this report. I would urge anyone who needs a new roof to run the other way. This company is worthy of a negative review and I hope that they will learn to be honest and have integrity.

Do not give this scam business your money. They will tell you something is wrong with your roof, then give you an amount to pay and have you docusign a contract. Then, they will "fix" your roof, and when you have them come out to re-fix what they should have, they will charge you double the amount of money you originally paid. Then they will call and threaten to take you to court if you don't pay for what they did not fix because you signed the docusign. From the looks of the reviews they do this to people all the time. They really need to be looked into for theft and fraud. Editing to add: We just had the top rated roofing company on Yelp come out and fix the roof as roof drs charged us for something and never fixed it. The new roofing company stated the previous fixes to the roof (roof drs) glued new shingles onto the previously broken shingles. Our contract with Roof Drs stated they would remove and replace multiple things and not one thing they (roof drs) stated they would do was actually done per the report from the top rated roof company. I am appalled. What a disgrace of a company roof drs is. This company will rob you and have zero remorse.

Horrible company to deal with. Roofer replaced chimney flashing and shingles around the flashing and certain shingles that were needing replacing and rubber boots for vent pipe. One vent was missing the rubber boot and was not caulked and nailed down and the shingles were a different color and was not overlapped correctly. Once bill was paid, we had some rain and water leaked into the upstairs medicine cabinet that was not leaking before. I have tried to get the roofers to come back out to fix their mistake since 11/7/23. Had 2 appointments where I waited all day and no one showed up . There is no ETA time and each time I call the office , customer service would tell me that the roofers are not answering their phone. Today was my third appointment scheduled and guess what no call and same reaction from the C/S rep and I call the estimator and he said I will find out what's going on and get back with you. No call back and it's 5pm. This company has no follow-up for their mistakes or taking any initiatives to reach out to their customer. I have never dealt with a company like this . I would not recommend this company.

Too bad there is not a zero star option. Like so many others, our potential buyer got their "free inspection" on our almost-new roof. They apparently something about that isn't required according to CODE, and demanded a $250 2 year roof certification along with a bogus repair of $450 for an item that is NOT REQUIRED ACCORDING TO CODE. Our realtor said they were "upset" when we didn't buy into their scam. Good, I'm glad they are upset that their scam was unsuccessful! They did not even take pictures of the "damage" they claimed. They refused to come and re-inspect even though we had a professional add the unneeded item - repairs certified and completed by a roofer with 50 years' experience, and inspected and approved by a more reputable roofer, in addition to a PE Civil Engineer. (In my lay opinion, this type of behavior could be viewed as extortion). Needless to say, we are also filing a complaint with the Better Business Bureau. Beware. It's like the saying goes... You get what you pay fo There's a *reason* they are willing to do a "free" inspection...

I think this company is funny on how they have to defend every bad review instead just accepting the responsibility on them dropping the ball. Even after they came back to fix there mess ups. I flew my drone and here are more broken tiles. Brian is right I bought the house. They were used for an inspection. It rain hard, I had a leak, I used there services which they came out and did there repairs but then missed 4-6 tiles that are broken and my valley that they didn't clean. I called back to tell them they can back again to fix. After they left that when I flew the drone and still more broken tiles. Oh and instead of replacing the tiles they patch with caulking. Should a consumer call them back for the third time. I don't think so. Just saying use at your own risk. They still can't do the job the first time or even the second time. Always people get a second or third bid on any contractor of what ever trade that works on your house. I made the mistake and didn't.

Took 3 visits to my house to complete the repair. 1st visit, horrible workers; trash and nails left everywhere and they didnt even complete the work. So when we called back for them to fix it, we stated we want another crew. 2nd visit, same crew as the first came out. Refused for them to fix what they didnt fix in the first place. 3rd visit work was completed. After all of this and speaking with the manager Mike, he stated he would compensate us for the inconvenience and call us back. No call, no bill, no pictures for the repair. I then emailed to inquire, no response. Emailed and called 4 times for my bill and updated pictures. Now here we are almost 3 months later and I get a call that states they will put a lein on my property if not paid by that day. How can a business run like this? Now the manager is saying he never said he would compensate us for the inconvenience of 3 visits. And now he wants to call... What a joke. Lessoned learned! Dont waste your money!!

Too bad there's not an option for no stars. This company is a rip off. Honestly, I trusted them because I had a leak and this last rain half of my kitchen was flooded after they charged me almost $2000. Nothing was fixed and now I have to pay someone else to do what should've been done by the Roof Drs.. I am appalled that no one tried to help me and that they knowingly fixed things on my roof that didn't need to be fixed just to charge me I am devastated. I am just warning you to Look for another company to do your roofing work and hopefully you'll get honest people. For me this was a disaster and I understand if they couldn't complete the job and really fix the leak then they could've just said something and I would've moved on to someone who could've helped me. I am in bad shape because I have to pay for work that I didn't need done and I don't want this to happen to anyone else. Please be very careful and make sure anyone you choose has a very good reputation..

Hired them to come fix a roof leak and was charged $2,000 for them to install a few shingles alongside our hvac unit that didn't even fix our leak. Was really unhappy with their service. First of all They Didn't go into our attic to fully diagnose the issue to see where the leak was coming from or anything and was super unprofessional when I would ask questions to what they were doing. They Used a handheld device that supposedly sees where the leak was coming from and they swore it is accurate. Sike, it didn't work so apparently they need to rethink their way of locating leaks. In the bill they gave us they had the nerves to write they aren't liable if what they did didn't fix the leak because they knew they did the bare minimum work wise and didn't fix our problem while overcharging us for the work done. We still have the leak and need to hire a new roofer to come do what they were supposed to do! Would never recommend using these guys for anything!

Stay away from this co as their work is poorly done and they are totally unprofessional and unresponsive to complaints. I recently retained them to fix a small leak under a downspout on my roof. They were backed up for 5 weeks, but the estimator Alex Albrecht told me he would come over and tarp it so damage would be limited. He came over a week later and roof doctors charged me $200 for the tarp which was improperly secured and improperly placed. When i sent him a photo of the tarp blowing around, and said the continuing rain was causing added damage to the interior of my house he assured me he would return and fix it. He never showed and ignored my repeated requests. I endured a few weeks of continued leaks turning a few thousand dollar interior repair into what is now around $25,000 and counting. Their response was to offer to refund my $200 for the tarp. Again dealing with them was a huge mistake. Don't make the same one.

The Roof Doctors conspired with realtors to overstate the remaining lifespan of the roof in order to induce me into buying the house. They provided false information, claiming there were 10 years of life remaining on the roof. However, just one year later, I observed shingles peeling off. To add insult to injury...Upon inspecting the supposed repairs they had conducted, under a 2-year warranty for the previous owner, I noticed that they had arranged the tiles in an unprofessional manner.Furthermore, when I contacted them within the two-year warranty period to report issues with the roof, they provided a fraudulent assessment of the roof's condition, asserting that nothing was amiss. In reality, I require an entirely new roof. These individuals are reprehensible scammers, displaying a complete lack of ethics. I copied this of the BBB from Latasha. She could not of said it better. DO NOT USE ROOF DOCTORS. SCAMMMMMMM