I own a Triplex and regrettably hired Royal Roofing Company in 2019. Two of the three roofs leaked after only 3 years. Installed May 2019, first leak was Jan 2022, second leak Nov 2022. The first leak cost me $3500 in water damage. The contractor FORGOT TO SEAL THE ROOF. They begrudgingly 'fixed' the roof by doing an incredibly sloppy tar job. The second leak Cost about 2200 in damage, the contractor showed me a picture of my roof and said, 'You had work done since we installed the roof, you can see here in this picture we don't do pipes like this.' This wasn't backed up by any hard evidence. He kindly said it would cost $4,000 to fix. Kindly, as in my 20 year warranty isn't worth a dime and he knew I couldn't prove him wrong. After all, how do you disprove an outlandish claim of 'we don't work like this,' without any proof. DO NOT USE THIS COMPANY!!!! They do not do good work nor honor their warranties. There are better companies out there.

After waiting for them for 2 plus weeks , They finally came in Saturday morning . After my husband respectfully gave them access to the property, parking, codes for the door and provided access to garage and the apartment , they called us on Sunday to say that if we don’t cover the mattress that was in the neighbors balcony they will stop with installation and leave immediately. They stopped everything and left with no explanation.

This is one of the most disrespectful companies I ever tried to worked with. They been in business for a while screwing other companies and landlords and not completing the work on time , rudely raising their voices and hanging up the phone

Quoted the job to take a little over a week, going on three weeks now. Consistently show up late and leave early. I would not recommend this company to my worst enemy.

I do not recommend them. Very unprofessional.

1) Here is how you know the roofer is wrong.. 30 tons of roofing materials removed - 60,000 lb. yes Steve your roofers hauled off 60,000 lbs of materials on a commercial strip comprised of 3 small offices totaling less than 4,000 sf. You mentioned it was 20 tons NOW 30 tons? See attach Email. Why keep changing your numbers? Fact #1 2) You said over the phone the drains were covered instead of in the email why? Cause it becomes a he said she said conversation to cover yourself. Didn't i also attach the proof that your worker was working next to the drain with it uncapped. Fact #2 Lastly your claim that we try to save money using a handyman after spending $33,000? That is 0.009%.. Steve we got tired of paying you money that didn't fix anything. I mean who wants to keep paying when the same company can't fix it? You were the one that said "we are a for profit company, it cost my employees every trip they come out and we don't do anything free". Steve your employee upcharged every chance he could get. He pointed at the paraphet covering saying that was the leak and a $3,000 silicone glue will solve it. We paid, and guess what, it STILL LEAKED! Your roofers came out for free checks.. yes Steve your roofers Pointed at a neighbor property roof that has nothing to do with this! We even had 2 other licensed plumbers say the exact same thing.And every free check claim nothing was fixed and "these claims kept pointing to wrong items". Why would we pay for a company to come back and fix nothing? You do remember that when you don't do the job properly you waste the time of not just your company but mine. I have to be there inspecting and wasting my day. Steve your first chat before anything was resolved was that you pointed I was wrong before you even stepped on our site to look. Lastly, for all the readers out there. During rainy season, Steve gets a lot of calls, on his phone call with me he mentioned he had at least 50+ calls from existing clients. Now Steve, this leads me to believe there are a lot of people who probably have similar issues... Now furthermore, on one of your emails after the roof completion it stated please give a 5 star review we are offering $25 dollar gift cards. How many of your reviews are paid for through gifts? 1 Star and will not change because your information is incorrect.

GO ELSEWHERE FOR YOUR ROOFING NEEDS Royal Roofing replaced the roof in our 4 unit building back in March, 2015. We spent $30,000.00 and only ended up with a roof worse off and an enormous headache. Two weeks ago it rained heavily through the night and I was woken up by the alarming sound of a steady stream of water hitting the wood floor in my bedroom. The ceiling had been transformed into a huge bubble full of rain water and you can only imagine the layers of insolation and wood the water had to soak through before reaching my room. In other words, it was a bad leak. I didn't immediately assume it was a leak caused by Royal's negligence so I went through the proper steps with Royal to find out where the source of the leak was coming from. We ended up doing an hour long water test with a hose on the top of my building and discovered a gaping hole in the acrylic material used by Royal to water proof and seal off the top of the building. We directed the hoses stream of water to several parts of the roof and concluded together that this was the only spot where we found a steady stream of water making it's way to my bedroom again . The owner of the company, Steve, arrived on scene after the test was done and immediately started to deny responsibility for the hole left in the roof that lead to my incredible headache of a situation. At one point he even started comparing himself to OJ Simpson saying that he's not necessarily responsible for anything...which I found to be an odd and frustrating analogy. The leak resulted in the ceiling needing to be ripped out and re done to fix the water damage. We still aren't able to live at home and it's a disaster. I would not hire this company- I do not believe them to be honest or trustworthy.

I called these guys because they have a website that states all the "great work" they do. I called them to just give my wood shingle roof a "tune up" for the winter. All my roof needed was to replace some of the broken shingles and caulk any area that it needed. I'm pretty handy but I wanted a pro to do it. They came out and gave me $1,100 estimate and he told me what they were going to do. I agreed they came back the next day and finished extremely fast! WOW! I said. So they left and I went on the roof myself and they missed so many tiles and areas that needed attention. With a chalk I circle and marked all the areas they missed. I called the owner and he sent his guy out again. I went on the roof with him and pointed out everything they missed. He took notes and went back to tell the owner that I was so happy with the work they did and I wanted more work. They came out to fix the rest of the work and charged me another $700. I was fuming! I spoke to the owner and nothing was resolved. I don't recommend this company. Don't try to read the lengthy contract they have you sign. Take it to you lawyer before hiring them! Steve, this is not a compliment it's a complaint!! You should focus more on your employees price gauging and up selling customers than trying to sugar coat Yelp bad reviews. When we spoke you said you couldn't do anything about the issue because your estimator "had a family and kids". I didn't ask you to fire him, just remember who keeps your business doors open! Not your employees, it's the hard working paying customers. Steve, for the record, it was YOUR company that I had this issue with; not another company with a similar name. I spoke directly with you.

Terrible experience with Royal Roofing.com Company, at 6831 Suva St. CA 90201. I found this company from Apartment Management Magazine, and Apartment Owners Association news and buyers guide. There is 10% off coupon inside. I got Quot & Contract with "5% off if signed on or by 9/22/2017" "10% off if signed on or by 10/17/2017" from Gilberto Hernandez. I was confused with this statement and Other issue . So I sent 2 questions to the company by email on 9/15(Friday). No answer, sent again on 9/18 (Monday). Still no answer, so I called on 9/19. The lady said she can't answer my questions and she would have Gilberto or Francis call me back. No call back, I had to call again on 9/21. This time the lady found another lady who can answer my questions. The new lady opened the quot, and told me that she think Gilberto made mistake to switch the dates. She said if I signed by tomorrow I could get 10% off. So I signed the contract and sent to Francis on 9/21. Because my experiment with Francis that she never answer my email, I called on 9/22 to make sure they received my email. Her answer is she accidentally deleted the email, so I sent again and until she said she received. When the workers started the job and gave me the invoice which had 0% off. I called Gilberto and he told me 10/17/2017 is typo and he couldn't give me 10% off, and he don't take 10% off coupon from magazine. I am still waiting the final invoice from them even I sent text message to Gilberto and email to Francis to ask invoice and told them my mailing address 2 weeks ago. I will post how they cheat on replace plywoods when they re-roof my apartment in the near future.

I owned a 10 Unit Apartment Unit in Glendale and ROYAL Roofing did the complete re-roofing of this building year 2009. And just after first rain after that year the roof started to leak and causes a lot damages to some of the units. I called Royal Roof Office and they promptly came make some patching and fixing. I was told that will not leak anymore. But after few months when we had the rain it leak again and the same thing happened. The interior of the building and inside were again damaged and I was told they are not responsible the damages. I spend lots money for repair and not to mention the calls and disturbance to the tenants. Roof leak for landlord is a terrible and stressful experience but there no way or means to know if your roof will leak until when it rains. It becomes a normal thing for me to call Royal roofing every year when we have rain. And when come they will find reasons to justify that the cause of the leak, one time they blamed the AC Unit platform so we got it replace but leak never been fix. Until at this last rain (Feb 2021) they are repairing the roof. Royal roofing refuse to reroof the building at their cost. To make story shorts Royal Roofing still coming to my building until at this time February. One time I went up to the roof with the owner Steve Pinkus and I found out the electrical conduit coming from the main panel were left hanging and were not bolted back by his crew. Thank GOD it didn't cause fire. I already filed a complaint with Contractor State License Board pending resolution and my next step is to file a lawsuit. My bad experience with Royal Roofing will not fit on this review . .

Caution: Hazardous, Severe Toxic Damage and Poor Service by Royal Roofing. Two years ago Royal Roofing was hired to work on our apartment complex's roof. Unfortunately, the outcome was disastrous. Not only was the roofing job below par, I left a horrific mess, including our entire family, and Pets and children have been sick often on ever since. This resulted in extensive damage to the interiors of our apartments, affecting personal belongings, furniture, electronics, paint, and floors. Despite numerous attempts to resolve this amicably, the response from Royal Roofing has been awful. They have had to come back at least eight times to assess the problem. Believe it or not the roof is still leaking now. There way of fixing. The problem is to put plastic on the roof we are absolutely disgusted with the service, and the way I was treated by the owner was not only condescending, but very misogynistic. We are tired of Royal Roofing ruining our home, as well as the home of two other tenants This experience has not only been financially draining but emotionally taxing as well. Attached/Included are photos evidencing the extent of the damages. This situation could have been avoided with professional care and attention to detail, which was starkly absent in their service. I write this review to warn others to reconsider before engaging Royal Roofingfor any service. It's crucial to protect your property and peace of mind by choosing a company with a proven track record of quality service and customer satisfaction. I hope sharing our experience helps prevent others from enduring the same ordeal.

Our realtor recommended Royal Roofing for our inspections. This is not our first home and we are familiar with inspections. We had a strict 1-2pm appt time with seller We had a plumber, foundation specialist and roofer inspector ( royal roofing ) come after the general inspector that day. They were all on time and all had reports done for me that evening all except for.... Royal Roofing... Royal roofing showed up to the 1pm appt at 1:45pm We reminded them we needed the reports by next morning at the latests, something we mentioned before we even made an appt with them. We were on a tight deadline with this home. That all happened on a Friday. They stated we'd have a detailed report that evening. Friday evening- nothing Saturday- nothing Sunday- Nothing Monday - got a text back finally from the owner saying he was driving to office and we'd have full report by 10:30am... 10:30am.....Nothing Monday afternoon nothing... It was almost time for our contingencies to be removed before we heard from them with a report and WITH the wrong address on it. Eventually they got it right... Their lack of communication caused unnecessary stress and we lost precious time. The only thing they were not late on was cashing my check. Would not use again.

I called two weeks ago for a roof quote, the lady told me the earliest appointment would be 2 weeks later. OK I will wait. We set up 9 - 10 am Monday. She told me that they will call to confirm the appointment a day before. Well, I never received that call or a message about the confirmation. So, I called them on appointment day (Monday) at 8:30 am wanting to know if anyone is coming and I should wait or not. They open at 7 am. The call center answered my call and told me someone from Roayl would call me asap. No one called. I called again 9:15 am, someone from Royal answered. I told him that I did not receive the confirmation call and wasn't sure if someone would be coming. He said they actually do not call a day before, also he did not have the schedule information and wanted me to call later. I called the third time at 9:35 am, the lady told me that they were having scheduling problems and did not know if someone would be able to come - and NO apology at all. I figured if a company handles their business this way, they can't be a good company that I can rely on. I took time off work for them and their answer was ' NOT SURE THEY COULD COME'. I gave up on them. If you don't want to waste you time, stay away from them.

I used them over the span of several years, on two jobs. On one job, I got a 20 year warranty. Rain started leaking through after 10 or 11 years. Steven Pinkus said yes, I DO have a 20 year warranty, and now you have to pay because you didn't do follow up upkeep on the roof. I don't know why 20 does not equal 20---I got the maximum, BEST warranty I could, so that I would NOT have these problems. Then they did another roof for me (makes, sense, they are a roofing company)--- and the location and design and layout for the downspouts were ugly, misplaced, and... SHORT!! they ended at the side of the building, ON the stucco--so the water would have drained on to the stucco. Not end a few inches past the building--but a few inches short---so the building and stucco would be hit by the water!!! Not OK. Oh---and Steve and I once had a phone conversation where he said that he was ON the roof, looking at the problems (I wasn't home)---and he said he would send me the pictures of what he found. The pictures never arrived. Was he at the job site? I don't know...but no pictures, no evidence, no resolution. Two different properties. I'd think a 20 year warranty would last more than 10 years. Wouldn't you??

Honestly one of the worst experiences I've had with a company. I met this company while I was at an AOA conference and filled out their forms for a quote. They called me and I scheduled time for them to go out. They said they would go out the same week & email me the quote afterwards. It's been WEEKS since then and I've followed up at LEAST 4X or more at this point and with each time they say they'll give me the quote within the next day. They ask for my name/phone number/email address EVERY SINGLE time I call. Sometimes when I call it's the answering team after hours and those guys are the absolute worst. One of the reps I spoke to was so rude & seemed like he hated his job as an after hour team member. The reps during normal business hours are fine besides the fact that there is absolutely zero follow up. DO NOT USE THIS COMPANY if you're looking for someone professional and reliable because they will not follow up. Crazy because when I first spoke with them, they went on about how they've been in business for so long and how they're so reliable and like a family etc etc. Don't waste your time getting a quote with them, even if they started out calling you!

Called for a quote they said they would schedule an appt a month out. No one ever came. The lady spoke to had a tone on her. Their customer service is horrible. @Steve, I am confused about the source of your information and what you define as a fit. When I spoke with your receptionist, I simply clarified that I was not seeking warranty service for the roof we originally purchased from your company. Instead, I was requesting a new estimate since our warranty had expired. I understood that it was the rainy season and that you might not have immediate availability. If your company was not interested in our business, a simple explanation would have sufficed, rather than providing a tentative date and not following through. I realize the importance of supporting your employees and your business's reputation, but I am just sharing my perspective on the situation. I apologize if you do not agree, but based on the notes, I feel they are not accurately reflecting the situation. In my view, asking for a specific date is not throwing a fit; it is simply seeking clarity and understanding.

I don't have a say about the quality or price of their job. My business were not important to Royal Roofing. My first call was in the end of December/2016, the costumer service got my info and said that would call me later. In the second week of January I called back to find out about the appointment. The atendente could not find my info, so he asked again and said for me to expect for a phone call. Two weeks later, I called again and I was said that the next appointment available would be for February 8th. The estimador never show up. I called Royal roofing and after wait for 10minutes, the costumer service girl said the estimator was caught up in another appointment and that he would no make it today. The next appointment would be for the following week. I told the girl to remove my company's name from Royal Roof list, because clearly my business was not important to them. She said ok. Really? The estimator or the office shown no regards.

I'm rating this company low on customer service. I called and talked to the owner, Reggie, on 1/11/17, and he made an appt to come out to my house on 1/12 to check out my roof. I informed him that I had a leak, with a bucket containing it. My appt was for 9 a.m. I waited nearly two hours and decided to call the office to check his status. The person who answered the phone placed me on hold to find out his estimated arrival. When she returned to the phone, she told me that Reggie was tied up at another job and couldn't make it to my house at all. She rescheduled with me for 1/17! I understand that schedules change, but please understand the basics of customer service and call to cancel with me. It was ridiculous to leave me hanging when I could have gone to work. I sent Reggie a text letting him know how disappointed I was in being stood up and he didn't even bother to apologize. So I decided to go with another company.

I'm extremely upset that this company came to my house and apartments and not only destroyed the cable dishes on the roofs of multiple renter's witch now had not services but also destroyed the cameras we had around the apartments and the front house. How can this company think thats ok? They should respect and take care of small things that are important yet did not care. I saw nothing professional about this company and the crew they brought honestly half the time the crew was pretending to get hurt or fall of the roof after throwing stuff down that made loud a noise. Yelling and acting like someone fell off the roof. I do not find that funny or professional and its honestly upsetting not only to me but to the people who rent and live next door. If your thinking of going with this company I would re think your decision because they play around to much and are totally unprofessional.

Do not hire this company. We had our roof replaced a couple of months ago because it was time. We hadn't had any issue with the old roof, but it was old and needed replacing before it failed. Royal Roofing took a month to complete the job, then as soon as the first rain came, it leaked!!! Water poured in on the top floor, ruining everything in its path. The company owners are whining about it not being their fault and refusing to pay for damages. Damages caused by their shoddy work! Save yourself money, time, and irreplaceable belongings, and go with someone else. Update: Without knowing who I am, this company insisted that it wasn't them who destroyed our property and threatened a lawsuit! It was definitely Steve on the phone who refused to admit his company's mistake and its him now who is talking out of his ass. Terrible customer service and it speaks for itself.

I got a nail on one of my tires because their employees don't clean up the driveway I text messages my landlord that I spend money to repair it he told me the workers want to speak to me one of the employees said he was in charged he was super rude he called me a liar and was only trying to get money from my tire that had a nail he told me not to clean the drive way it's not my job but I live there I do it because there is allot of nails on the floor I got pictures to prove it the workers don't watch out for any tenants passing by one of my neighbors told me she was walking to her apartment and allot of debris fell to the ground almost hitting her and those guys almost all of them don't speak English so you can't tell them to be more careful and to watch out for tenants I want to speak to some one and make a complaint

I paid for repairs of a leaking roof during the winter months. The cost for a flat portion and roof tune-up was $7,500. I expected the leak to be repaired. However, the first rain came and it continue to leak on my tenant items in the garage. When I called the sale rep he shared he could look at it next week. I was very upset. They took my money and acted like I had to wait. It was clear to me their work was poor since they never resolved the leak in the first place and they could care less that it was still leaking making me wait. Do not use this roofing company if you have issues. Also, they clearly overcharge and very expensive. My contractor recommended them and I updated him on their work and work ethics.

I purchased my home 4 years ago. 2 months prior to the purchase the seller had the roof replaced by Royal. I received a copy of the contract upon purchase of the home. Since that time I've had three roof leaks in separate areas of the roof. The most recent leak came about today. I called after the the first leak a few years ago and was advised in order for them to repair their bad work I would have to pay some ridiculous amount to transfer the roof warranty. I would stay away from these people. They don't even back up their own work. Some service they provide. I've had contractors come out and to do other work and tell me the materials they used are outdated already. Only giving 1 star since I have to.

The people who are giving this company a 5 star are either family members or are getting paid for their review. One of their workers came out and replaced my garage roof. Later found that it did not drain, water leaked and damaged the ceiling and wall. The owner Steve Pinkus said the company was not responsible because that worker didn't work for him any longer. The worker had apparent authority, and left me with a contract. Mr Pinkus refused to accept responsibility and would not fix the problem unless I paid him again. I will be complaining to the Better Business Bureau and Small Claims if necessary. Don't use this company. YOU WILL LOOSE YOUR MONEY!

DO NOT USE THIS COMPANY. We had them replace our roof about 15 years ago, we have 4 roofs in our condo complex. They were recommended by their son who lived in the complex, once it was done, his son sold and moved away. They added additions to the quote we agreed to which cost us more and more $$$$$$$$$$$. Through the years, we have had leaks on all the roofs, we kept having them patched. Recently we had a reputable come check out the roof and they discovered that with our roof and a second roof, they removed the drains when the roof was replaced and did not re-connect them all the way, which caused a slow leak over the years.

We had our flat roof replaced and paid so much money. It took them over a week. There were a couple loose tiles on the slanted part of the roof and I asked if they could be replaced. The supervisor on the job site said sure no problem. After they left I noticed they didn't do it. I called the person who was in charge and they said it wasn't in the contract so they didn't do it. $15,000 plus, and they couldn't replace 3 tiles??? Forget these guys. Go elsewhere. I wish I did. Not I have big water leaks from the location where the three tiles are broke.

Left message on his phone to take a look my property for a quote. He said he would come out to take a look at the roof, but he never did. He did not even call to let you know that he might not be interested. Talked to him again, he said he will come. Again disappointed. How could you trust the owner that does not keep his words. But, on the bright side I have to say thanks you. Because of you, I went searching for another company whose owner keeps kept their words. They do what they say. Their work is great.

I called this company out to check my roof leak I had to call them many times till they finally went out to give me an estimate. Not only did they quote me three times the amount as I checked with two other companies they were the only one that would not warranty there work. So they just expect you to give them thousands of dollars and to bad so sad if your roof still leaks. I would not recommend them to anyone. They are just not honest!!!