I do not recommend this company. They are strictly transactional and once they replace your roof any customer service after that is non-existent. They replaced my roof a few years ago and it was recently damaged from a storm and in need of a small repair. After almost 2 months I have given up and will be going with another roofing company. The original rep quit answering my messages and two messages to the corporate office have gone unanswered. I would expect better customer service from one of the larger roofing companies in this area, and I am very disappointed in how I am being treated. It’s not a lucrative repair, I get that. I am not being difficult, am willing to pay whatever it costs, and am flexible on timing. I just want my roof fixed, ideally by the same company. When they replaced my roof I got the top warranty package from GAF, but clearly that’s not worth the paper it’s printed on. I will remember this when it comes time to replace it again, and I’d encourage anyone needing a roof to do the same. I understand replacing roofs is the money maker, but post replacement customer service is equally as important and you have failed in that regard.

I initially contacted Telge Roofing to speak with Roy, but I was transferred to another representative who assured me they could assist throughout the process. As this was my first time needing roof repairs or replacement, I placed my full trust in them, especially based on their positive reviews. Unfortunately, the experience was disappointing due to poor communication and a lack of effort to help me get my roof fixed. When my insurance was unable to cover the repairs, it seemed like they started ignoring my calls, texts, and emails. After months of waiting and no progress, I decided to hire another company that guided me through the insurance process and ultimately paid cash to get the job done. This entire experience was frustrating, as I gave them an opportunity to help but was left feeling neglected. If you decide to work with Telge Roofing, I strongly recommend having a backup plan and considering other companies that are more responsive and reliable.

Telge roofing came highly recommended, by multiple people. They were literally the only company I contacted to inspect my roof, after the hail storm. I advised the project manager that I had a small leak over the garage, and possibly hail damage. The project manager came for the inspection, then advised me to file a claim with my insurance company. After the insurance company denied payment, since the approved amount was much less than my deductible, the project manager pretty much ghosted me. I initiated the contact a couple of times, yet he never followed up. Seems he had no interest in my roofing needs after I sent him the report from the insurance company. I'm curious to know why was this my experience with telge roofing? Why didn't I receive the same level of service as those who had recommended this company to me? 🤔🤷🏾‍♀️

DONT USE THEM FOR ROOF INSPECTION WHEN BUYING A HOME!!! They (Ernest and manager/owner) inspected my roof and said it only needs some maintenance and paid them 225 out of pocket to get done. I had shingles come off from wind damage recently and another roofing company came out said my roof didn’t even have a felt layer after plywood and no drip edge!! He said any knowledgeable company would’ve recommended a roof replacement due to the existing conditions!! Insurance replaced roof and there inspector came out and literally said the exact same thing about the existing conditions. STAY AWAY FROM THEM ON ROOF INSPECTIONS

Called for repair to a metal roof. Was told they do repair metal roofs, repair person would call me back. The repair guy did call and said he would arrive within three days - sooner if schedule allowed. Five days later, no one had showed. I called the repair person back, and he said we were on schedule for following Monday. Monday came and went - no show. I called the office and was told the manager would look into it and call back. No callback. It's one thing to say "we can't get you scheduled" or "sorry, we don't repair metal roofs" - it's another to say "we'll be there" then ghost.

Very disappointed with the lack of care and professionalism from this roofing company. They re-roofed my neighbor’s house but left debris all over my yard — including trash and sharp nails scattered throughout the grass. As a parent, this is absolutely unacceptable. I had to carefully comb through my lawn, hoping I found every nail so my child doesn’t get hurt or my mower doesn’t get damaged. There’s simply no excuse for this kind of negligence. If you’re considering hiring them, be aware they may not respect neighboring properties or clean up properly after their work.

I called for an estimate on a leaking roof Thursday, 9/23/20 and was told I would get a call back on the same day to schedule an appointment for someone to come out. They have been busy but could still schedule a week or so later which would be fine. I did not get a call so called 9/24/20 and told I would get a call. Today is 9/28/20 and still no response. Telge had good reviews so I wanted to use them but I am disappointed in a lack of response so will go with a different roofing company.

I tried contacting this company 3 times to have a roofing repair, as they were highly recommended. First call, no call back. Second call, George called me back and scheduled an appointment. He was a no call/no show. Called a third time to find out what happened with George and Skylar said she would find out call call me back, again no call! Not professional and I’m assuming they only want roofing replacements, not repairs. If that was they case they should have told me up front.

I would highly recommend not using Telge Roofing. It might work out for those who don't have any complications, but when we had a complication they made excuses, dragged their feet, gave us the runaround, were rude in some cases, threatened us for non-payment (even though they hadn't informed the insurance the job was complete) and refused to use their highly touted insurance to repair the damage they caused. If you plan on using them, make sure your builder constructed everything to code, otherwise Telge may try to use them as an excuse if anything goes wrong. One of Telge's employees drove a nail through one of our hot water pipes that ran through the attic. The leak ran into our exterior wall behind our shower. We noticed water ponding in our Master Bedroom underneath the carpet. We also found water seeping from the interface of our foundation and brick fascia along the side of our house. Telge was not proactive about addressing the damage to the interior of our house. After seeking Telge's approval, we called ServPro out to remediate the damage from the leak. They remediated the water damage to our Master Bedroom but didn't want to address the damage to the exterior wall behind the shower. They suggested that we have a plumber come out to see if there was any water behind the shower. I spoke to Mike about getting a plumber to come out and inspect the shower and he said that he would try and find someone. Meanwhile we called two water damage remediation companies to come out and assess the damage. Both companies recommended removing the shower to dry out the wall and replace the damaged drywall and insulation. I told Mike what they had recommended and he tried to undercut their assessment by saying that, because we took a shower earlier that day, the moisture reading they took of the wall probably wasn't accurate. I told him he could get another opinion, but asked when it would be. He called Boone Remediation out the next day and they confirmed that the walls around the shower were saturated and scheduled a time to come out the following day. Three guys came out led by Nick Boone and started a very targeted removal of the drywall above and around the shower. They attempted to remove the insulation from behind the shower and Nick showed me a picture taken with his phone to convince me that they removed all the insulation. I used a flashlight and my own phone to show him that they hadn't even removed half of the insulation. I also overheard Nick telling one of his employees not to say anything about mold, which was clearly visible. I called Telge and talked to one of their operations managers, Trey, to complain about Boone and was told that Telge wasn't trying to pinch pennies but they also didn't want this to turn into a huge insurance claim. Trey also claimed it was the builder's fault for not building to code. However, another Telge employee told us that it was Telge's responsibility to go up in the attic and look for any potential issues. Boone placed dryers behind the shower. Nick said it wasn't necessary to remove the shower to check for mold and said he would ask Telge to bring in a mold inspector to test for mold. The mold inspector came out and took some air samples. Boone called us with the results of the report and said that they were all clear to come in and close up the wall. I told him to wait because I was concerned about the results of the inspection. The inspector stated that there was no visible mold and there was clearly visible mold on the headers that were exposed by Boone's remediation work. They also hadn't addressed the damaged drywall behind the shower or even removed/replaced all of the insulation. I called Telge and spoke to the general manager Mike Corbin who essentially blew off my concerns saying that he didn't know why he was still dealing with this issue. I told him about the damaged drywall that was separating from the shower liner and the insulation that was never removed. He said that he would talk to Boone Remediation and get back to me. HE NEVER GOT BACK TO ME. We finally decided to call their insurance to file a claim, but the phone number they provided to us was just to their insurance agent who sold them their policy. After multiple calls, we finally got in touch with the agent who refused to give us their policy information so that we could file a claim. Out of options, we decided to file with our own insurance. Their adjuster came out, inspected the damage and agreed with all the other inspectors (not hired by Telge) that the shower needed to be replaced. At this point we received a letter by certified mail stating that we needed to pay the remainder of our balance or they would charge interest on our bill. They owed referral checks to 3 neighbors which they never paid. And a ServPro bill collector contacted us for the services they provided but Telge never paid.

My experience with the Telge roofing company was and still is a great hassle. First the roofing contractor James Gunnels has been a headache and he never really communicated with me about the contract or sat down with me to talk about it, he just copy the same estimated number that he got from the insurance adjuster(claim specialist). Also James took all my paperwork and lied saying that he was going to help me with the number but instead use the numbers that I got from my insurance company to make up a bad contract. I didn't even know it was happening until late the insurance contacted me with quotes. I knew I had damage and leaks but I got proof of how much it was supposed to be all together. Keep in mind had this same roof for 20 years and after Ike I knew I had some water damage and leaks that need to be fixed. I realized after I sign the so called contract that I got myself into something terrible soon after James would start hassling me about more money even after he got the money from the insurance company plus the extra 2,000 something that I have give him out of my own pocket for things that was never done like the renovations on the inside and gutter repairs let me remind you It ever got done. I had to do it myself but he got the check for that and the other things that never got done too. Just in my opinion this company or just James Gunnels seems like a money hungry contractor who takes advantage of new time customers who don't know anything about how much a roof cost to be repaired. I just warn you that you should do your research and look into the company before you call and invest any of your money into this business.

On Monday, June 14th, Telge Roofing replaced the roof of my next door neighbor at 25510 Long Iron Court - Spring, Texas 77389. Despite being told according to my neighbor, they were asked to cover my Plants next to their house before staring the process of removing the old roofing materials. When I saw that my Plants were not being covered as they were told, I approached, Mike, who was leading the Roofing Crew, and asked him to please cover my Plants. We had the prior week had new landscaping work done and protecting the Plants was very important. When I asked Mike to cover the Plants, his question to me was Where Do You Live? Not showing any respect or common sense to ask why I was concerned about the Plants and my Air Conditioning Unit being covered to prevent debris from falling into the unit and damaging it. He proceeded to disregard my request. I told him he was on my property and that I lived next door. The neighbor came out and expressed concern that she had requested in Advance that our Plants being covered. After a considerable back and forth, the Plants and Air Conditioning Unit was finally covered. Mike did not appreciate my concerns and indicated that he did not like the way I was talking to him. Now remember, he is the one who Insulted Me by asking "Where Do You Live". I will definitely not recommend Telge Roofing to anyone because of how I was treated. My overall Rating for Telge Roofing is an "F".

Neighbors on both sides of me had a good expreience with Telge Roofing. They had representatives come out from Telge Roofing to go on their roofs and both recieved a good to go with replacing their roof with their respective insurance companies. So we called to have a rep come out for replacement thru insurance. Naz Hussein came to our home. Looked at the roof from the ground. Despite every time he came to our home we had a ladder out & ready for him to use he never put a foot on any part of roof. He had big talk of working with insurance adjuster and pointing out issues of problems while on the roof on past jobs. Our adjuster arrived & so did Naz at the same time. We where denied hail and or wind damage replacement of our roof. Without Naz going onto our roof with the adjuster we feel we had no representation for our side. Would never ever recommend this company if this employee, Naz Hussein, is sent out. Now we where told to wait for another bad storm, by adjuster & Naz agreed. He agreed so he would get the business. Nope not us. We are requesting a re-evaluation from our insurance company. We are using a different roofer, Southwestern Roofing. This roofing company has done small fixes through the years and will get on the roof with the State Farm insurance adjuster. Many roofs in our block are having new roofs. Why not us. Bad representation from Telge Roofing.

Now years ago, I had a sales rep provide a quote and offered me a $1000 off my insurance deductible. No scope of work on contract. When I declined, they threatened me with a law suit by their repugnant lawyer. When I refused, I was sued and it cost me $3,500 to defend myself. It is against the law to provide a kickback on deductibles and made the contract null and void. The lawyer knew this. I'm sure the owner was informed as well. We attempted to get other contracts they wrote through discover to show a pattern of abuse. I believe this finally forced the owner to dismiss the law suit. With all the recent news on corporate bullies using law suites to quash complaints, it made me realize that I should never have allowed the suite to be terminated and kept fighting this bully. They always depend on the fact that most people cannot afford the legal costs in defending themselves so they can continue on with whatever they want to do. Bullying through law suites! Look at our president and you should realize this is true! No moral fiber anywhere in this company or management! I will probably be sued for slander again, but you cannot slander with the truth. The public needs to stop this through class action suits to stop this abuse!!

I am giving this company one star because I have to be able to give them a review. We called them to replace our roof after Hurricane Harvey and it's been nothing but hell since. I honestly can't believe anything this company has told me because it seems like everything they say they go back on. They replaced our roof in the pouring rain and it incurred other damage not due from the hurricane that we have waited two months and have received the run around for a time frame of when it would be fixed. I was finally contacted by the owner Roy and he made it seem that it was our fault that the roof leaked during the rain when it was completely de-shingled by his company because we had an old fire place. He said he would not fix that and that he put new boards up and had no charged me for them, even though I was told they would be supplementing with my insurance. When I advised him that our rep Craig told us that they were taking pictures along the way and would supplement he began to make fun of his employees and say he was too big to even get up on the roof. This man is a joke, this company isn't in it to help people, and doesn't take his employees seriously. We still have no set time on when our house will be fixed. Use at your own risk.

I asked them to inspect my roof before I put it up for sale & fix any problems that they found. I was charged $550.00. They supposedly fixed any issues and said the roof had 8-10 years left of a 30 year roof. The inspector for the buyer now claims there are loose shingles and other things that should have been spotted by Telge Roofing. Telge is telling me that the inspector must have done that & it will cost me more money to repair. They still have not called me back to tell me how much more. I wanted the opinion of a well established, reputable roofing company & with good reviews, 4 stars I thought I was getting that. But obviously I wasn't & very disappointed.

I would not recommend this company, the customer service is awful! Bad customer service. They do not do what they promise. I call in several times to get warranty done, and had to find out it was never sent in to GAF. They said it would be done 30 days after payment but it been pass two months, with no updates or notification. They gave me the run around. Also as soon as the roof was installed, I notice a tear in some of shingles, They did fix it, but it should be done it right in the first place. I did had other issues with them, but beware of this company!

One of their people just knocked on my door (while I'm working from home, thanks to the virus) and told me I "had a lot of storm damage on my roof" and wanted to give me a quote. I did not call them for this and I specifically have a "no soliciting" sign on my door. I also have no storm damage on my 5 year old roof, thanks. I would never do business with these people.

Michael Watkins came over to my house to give me a quote. He was extremely rude and creepy. He starred at my wife a lot, tried talking to her before knowing I was home and tried to charge me 40% more than what other roofing companies have charged me. Never hire this creepy man or his company.

They threatening me they dreaded my husband. I had to get a restraining order on Michael. Watkins jr I had to make a police report. They lied about my roof. They tried to scare me. They tried to rip me off. I don't recommend this company or the owners.

Poor communication and not friendly workers. Do not appreciate my reviews being deleted either.